Summary

Skills

Experience

Lavette Minor

Arlington, TX 76011 817-***-****

adtw35@r.postjobfree.com

Positive, upbeat CSR brings more than 20 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Front desk operations

Referral verification

Oral and written communication

Processing payment

Basic Life Support Certification

Medical coding capability

Administering medication

Electronic charting

Medical terminology knowledge

Customer relations

Clerical support

Call center experience

Certified Medical Assistant, 01/2021 Current

Medix Staffing Irving, TX

Used EPIC software to process patient payments and update accounts. Checked patients in and out for appointments, including collecting co-payments for appointments. Copied insurance cards, documented details and verified coverage for upcoming procedures or appointments. Handled correspondence, file management and other clerical work for office staff. Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.

Certified Medical Assistant, 07/2019 12/2020

Texas Health Resources Bedford, TX

Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Used EPIC software to process patient payments and update accounts. Cleaned, restocked and prepared exam rooms and medical equipment. Interviewed patients to verify information, record medical history and confirm purpose of visit. Contacted pharmacies to submit and refill patients' prescriptions. Administered rapid tests such as Flu and Strep to help clinical staff assess conditions. Performed preliminary physical tests, such as taking blood pressure, weight and temperature, accurately recording results in patient history summary.

Caregiver/Personal Care Aide, 04/2017 11/2020

Bluebird Homecare Inc. Fort Worth, TX

Helped clients maintain daily living standards by assisting with personal hygiene needs. Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

Monitored vital signs and medication use, documenting variances and concerning responses. Certified Medical Assistant, 02/2015 05/2019

Dr. Vincent Lewis Medical Fort Worth, TX

Assessed, documented and monitored vital signs for more than [15] patients per day. Used [kareo] software to process patient payments and update accounts. Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies. Cleaned, restocked and prepared exam rooms and medical equipment. Contacted pharmacies to submit and refill patients' prescriptions. Certifications

Education and Training

Scheduled appointments for patients via phone and in person. Contributed to efficient office operations by triaging patients by severity of medical complaint. Processed patient payments and scanned identification and insurance cards. Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.

Observed strict HIPAA guidelines at all times according to company policy. Caregiver/Personal Care Aide, 09/2015 06/2016

Fidelis Homecare Midlothian, TX

Transported patients to and from medical, dental and personal care appointments. Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming. Customer Service Representative, 09/2014 02/2015 CornerStone Staffing Solutions Inc. Irving, TX

Addressed customer service inquiries quickly and accurately. Informed customers on billing procedures, processed payments and provided assistance to set up payment options. Maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints.

Basic Life Support (BLS) Certification 2019

CPR certified through American Heart Association

Current NRCMA certification

2014 Concorde Career College Grand Prairie, TX

Medical Assistant

Contact this candidate