HR BENEFITS

Michelle Herren

**** ****** *****, ******, **. **602 406-***-**** adtw2h@r.postjobfree.com

Objective

To contribute to your organization success using exceptional written and verbal communication and superior customer service. I believe that my experience, skill set, and training give me an edge when relating to benefits, customer service and the health care service environment

Education

ASSOCIATES DEGREE 1991 OREGON STATE UNIVERSITY

Major: Business administration

Skills & Abilities

MANAGEMENT

As a Medical Office Manager, it was my job to make sure that all administrative tasks for my location were completed on time and correctly. I managed patient records and handle payrolls and billing as well budgeting when necessary. Through my work, I keep everything running smoothly within the organization's standards

CUSTOMER SERVICE

As a customer service representative, I prided myself on always providing excellent customer service. Being exceptional versatility and adaptability as with many people and many situations. Being a dedicated and having the drive as a hard-working individual made me excel in all areas of customer service by providing excellent communication, both verbally and written as well as verbal and team-building skills. Being able to manage multiple tasks in a pressured environment was something that came easy to me.

INTERPERSONAL AND TEAM BUILDING

I believe that having selling ideas, and a winning commitment to goals helped generate enthusiasm and energy by being positive. Being able to maintain a positive attitude even when things aren’t going well helped me encourage others to come up with solutions, group problem solving, cooperation with others, responsiveness to others’ ideas, harmonious engagement in collaborative learning, taking individual responsibilities within the group for developing and achieving group goals.

Experience

BENEFITS SPECIALIST STATE OF MONTANA 09/2014- 09/2021

As a Benefits specialist for the State of Montana, I maintained enrollment on a variety of health plans for all state employees and retirees. Prepared educational materials, administered benefits, enrollment, ACA, COBRA as well life, Disability, and Retiree benefits. Processed midyear changes, new employee changes and enrolled retiree in retirement benefits. Used reports to monitor claims utilization. Assisted in health challenges and education on benefits offered employees.

CLAIMS ADJUDICATOR II BLUE CROSS BLUE SHIELD OF MONTANA 09/11-09/2014

I started out as a claims adjudicator I only to find my love for investigating and gathering medical records, trip reports and having conversations with providers a second love. I monitored the claims processing system to catch claims that would get stuck and then find solutions with provider outreach to ensure billing is correct, regarding modifiers, CPT, ICD codes as necessary. Within the first year, it was apparent that this line of business is just what I was looking for to challenge me and test me daily.

CUSTOMER SERVICE REP BLUE CROSS BLUE SHIELD OF MONTANA 03/10-09/2011

As a customer service representative with Blue Cross Blue Shield, I was empowered with amazing training and systems to allow me to assist, members of many lines of business, providers with claims processing information as well as eligibility. This was a fast pace and rewarding experience. I loved learning all the lines.

Contact this candidate