Medical Assistant Customer Service
Resume:
RONECESIA JACKSON
**** ******** **., *******, ** 30224 678-***-**** adtw11@r.postjobfree.com
Well-rounded professional, backed by valuable medical assistant and customer service experience. Ensures that billing documents are accurate, timely, complete and supported by correct level of documentation.
Verifies all client data for completeness and accuracy prior to billing cycle.
Understands the patient treatment process.
Abides by HIPAA regulations and maintains patient confidentiality.
Knowledge of Microsoft Word and Office Suite.
KEY QUALIFICATIONS
Medical Billing Medical Office Medical Administrative Patient Registration Insurance Verification Managed Care (HMO, PPO, POS) Government Payers Third Party Payers HIPAA Compliance Reimbursement Systems
Medical Basics and Healthcare Claim Cycle Medical Charts Medical Terminology Basic Anatomy and Physiology Healthcare Settings Computer Systems and Software Applications for the Medical Office Healthcare Payers Records Management for the Billing Specialist Medical Practice Management Systems Introduction to CPT Introduction to ICD-9 Coding Greenway PrimeSUITE EHR/EMR
EDUCATION
Ultimate Medical Academy – Medical Office and Billing Specialist 2014
Comprehensive Training Included:
Prepare and submit claims to various insurance companies electronically and by paper.
Maintain medical charts and electronic medical records (EMR/EHR) systems.
Perform collection actions including contacting patients by phone, correcting and resubmitting claims.
Schedule and confirm appointments in Assisted Living Facilities, doctor’s offices, health care clinics, hospitals and organizations that offer medical services.
Georgia Medical Institute, Jonesboro, GA – Medical Assistant Diploma 2003
MEDICAL WORK EXPERIENCE
State Farm
Claim Associate 2022-Current
Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies, procedures, laws, statues, when determining coverage, liability
Contacting customers by phone, written correspondence or email
Supporting customers through personalized, caring, empathetic interactions
Insight Global
Administrative Assistant 2021-2022
Enter/redact initial demographic and vaccine specific information into database.
Enter any follow-up information provided.
Look to senior staff members to ask questions in order to provide highest quality of work.
Perform special projects assigned by the team lead as necessary.
CareXM
Patient Care Advocate 2020-2021
Strong customer service skills
High level inbound calls
Support caller by answering questions
Scheduling routine appointments
New patient registrations
General inquiries
Connecting Patients with right medical support
Van Meter Pediatric Endocrinology 2018 - 2020
Front Office Specialist
Answer phones.
Take various payments.
Schedule future appoints and new patient appointment.
Verified insurance benefits and eligibility.
Completed medical records.
Faxed and filed documents.
Assemble and send new patient packets, registration packets, and history and physical forms prior to patients' scheduled appointments.
South Atlanta Lung and Sleep, Griffin, GA 2015 — 2018
Medical Assistant
Greet patients and visitors to the medical office and obtain all required information to register patient.
Assist patients in completing all forms and route those forms to the appropriate staff or department.
Input registration demographic and insurance information into computer.
Review current registration information with patient updating information as required.
Determine patient insurance eligibility and PCP and assist patient in selecting a PCP as needed.
Assemble and send new patient packets, registration packets, and history and physical forms prior to patients' scheduled appointments.
Produce charge/encounter tickets ensuring that the correct patient information is obtained as needed.
Comprehensive Vascular Surgery of Georgia, Stockbridge, GA 2015 – 2015
Front Desk Receptionist
Answer phones and schedule appointments.
Verify the patients’ insurance and make copies.
Scan patients’ charts into the system.
Check the patients in and out of the office and process co-payments.
Eagles Landing Diabetes & Endocrinology, Stockbridge, GA 2004 – 2004
Medical Assistant
Assisted physician with the daily operations of the office.
Maintained efficient patient flow and assists with exams, procedures and patient education under the direction and supervision of a physician.
Ensured medical documentation of office visits.
Followed all policies as they related to customer confidentiality.
ADDITIONAL EXPERIENCE
Food Depot, Griffin, GA 2013 – 2015
Cashier / Customer Service Associate
Counted cash drawer, operated cash register, scanned products and looked up UPC codes for products.
Carter's Distribution Center, McDonough, GA 2011 – 2012
Warehouse Clerk
Received, stored, and shipped merchandise that was stored in warehouse.
Farmers Home Furniture, Griffin, GA 2009 – 2011
Sales Consultant / Customer Service Associate
Maintained weekly personal sales goals and named "Salesperson of the Month".
Assisted over 35 clients daily to provide quality customer service experience.
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