Cynthia LaRae Dunn 510-***-**** adtvzd@r.postjobfree.com

EPIC Credential Trainer Cadence, Prelude, Grand Central

Dynamic seasoned Healthcare IT Professional with over 17 years of excellent training and patient registration expertise. Applies natural talent to translate a love for learning to a love of teaching, helping end users learn the functionality of EPIC.

Key Project Initiatives: EPIC Credentialed Cadence/Prelude and Grand Central, Revenue Cycle Enhancement, Technical Implementation, and Workflow Optimization.

Specific Module Focus: Basic Registraton100&101, HOD, Consumer Access 100&101, Labor and Delivery, ED, Admission Supervisor 100 &101, Financial Counselor with Assistance, and Insurance.

Expertise and Leadership Skills

Knowledge and ability to utilize computer-based instruction.

Operate as the Subject Matter Expert for ongoing training support and end user issue management.

Participates in educational and leadership opportunities to enhance professional growth and expertise.

Ability to support end users and provide excellent customer service.

Adequate level of knowledge on EPIC Command Center, Virtual How to, Go Live., and Post Go-Live

Facilitate and teach end user the functions of the modules assigned in both virtual or in class settings through the delivery of established curriculum to the end-users in a manner that is clear and understandable.

Microsoft Word and Excel.

Technology Focus:

Implementing and testing healthcare software including Scheduling, Patient Registration, Patient Accounting, Billing, HIM and Collections. Accomplished in managing projects involving EMR/EHR implementation specializing in the deployment of training and roll out of the product for clinic and hospital staff along with development and implementation of process workflows and review of data migration. Highly skilled in managing conversion of AVATAR clinical and Centriq financial modules.

System Implementation Workflow Analysis Contract Negotiation Training & Development

Advanced Problem Solving Patient Accounting Project Management Process Improvement

Technical Proficiency: Cerner; Healthland Centriq; EPIC Hospital Billing; Lawson Suite; Caminar EHR/EMR; Avatar EHR/EMR;

Career Expertise

CSI Healthcare IT Contract 04/2022-08/2022

Advent Health EPIC Credentialed Trainer Prelude (Remote)

Trained and coached end-users, super-users, and training support staff for the various modules virtually via Zoom.

Backup support for other trainers during training sessions.

Troubleshoot issues and questions from end-users to ensure they are able to navigate through EPIC.

Proctored EUPA’s for the various modules.

Monitored and tracked pre-requisite classes.

Onsite Go Live Support to end users at the Hospital and Emergency Department, ensuring end-users were able to navigate successfully.

Post Go Live Support, assisting end-users with any outstanding EPIC tickets, provided support and resolution.

Alameda Health System 05/2020-03/2022

EPIC Credentialed Cadence Trainer Patient Access Training and Development

Conducted EPIC new hire and quarterly refresher module training.

Back support for other trainers during training sessions.

Designed and created detailed curriculum content that includes but not limited to leader and student guides, quick reference materials, job aides and scenarios.

Assessed and reported all trainee performance to their manager or leader.

Developed and review department workflow optimization, training materials, and roll out of the product for clinic and hospital staff.

Worked with the Principal Trainers to prepare approved materials while meeting timelines.

Trained users on HB and PB and resolved the Work Queue errors.

Generated and reported the revenue cycle SMILE report to Management and team.

Cerner Corporation 10/2018-01/2020

ITWorks Training Consultant

Developed training and procedure documentation for schedule implementation builds.

Reviewed and vetted service support tickets and directed tickets to the accurate department team.

Responsible for weekly overnight emergency calls troubleshoot issues and route to the various departments.

Created clinic and provider schedule template builds.

Managed multiple projects simultaneously and successfully met all timeframes.

Cerner Corporation 03/2016-10/2018

RevWorks Solution Architect

Designed workflow and training guide documents for end users.

Responsible for leading and implementing revenue cycle project builds and training end users.

Managed a segment of optimization projects determined by the strategic initiatives of the Cerner Patient Clients.

Achieved project deadline goals of the client to enhance and drive productivity.

Orchestrated and managed multiple optimization projects simultaneously ensuring the needs of the client.

Developed upgrade training enhancement documents.

Regulated solutions and streamline workflow process and procedures for the client.

KAISER PERMANENTE 06/2015-08/2015

EPIC Parallel Testing Production Validation Consultant

Responsible for the implementation and integration of Epic AP Tapestry under the KP Claims Connect (KPCC) Program Production Validation testing phase.

Designed and executed variances between the current legacy claims system and the Epic AP Tapestry being implemented.

Processed a large volume of claims to ensure coverage of varieties of scenarios and areas requiring variance analysis.

Planned and prepared Parallel Test which includes analyzing the solution design, reviewed design specifications, understanding the data integration between systems, and working closely with legacy system contacts to attain support for the preparation.

Executed plans and monitored activities during execution will include review of data loads for membership, benefits, provider contracts, authorization, and accumulations by executing 'shakedown' scripts.

XEROX CORPORATION 07/2013-02/2016

Healthcare Implementation Consultant

Managed Healthland Centriq EMR implementation revenue cycle product conversions for 10.0 thru 11.0 for numerous clients training onsite and virtually.

Performed client builds and master files, for all applications (Patient Registration, Scheduling, Accounts Receivable, Billing, Collections, Insurance Billing, and Medical Records.)

Facilitated end user training, parallel testing, integrated testing, month end training support and Go Lives.

Performed numerous claims processing to ensure exceptional coverage of all potential scenarios.

ANTHELIO HEALTHCARE 05/2013-07/2013

EHR Revenue Cycle Analyst

Directed a successful training implementation of Centriq EMR with revenue cycle billing processes.

Provided guidance on technical/business workflow processes and issue remediation.

Trained hospital professionals on patient registration, scheduling, medical records, billing, insurance processing, accounts receivable, and collections processes.

TELECARE CORPORATION OAKLAND, CA. 07/2005-08/2013

Contract & Business Office Manager III

Directed accounting operations, ensured regulatory compliance, and supported corporate, clinical, and billing functions.

Managed a $9.3M annual budget and $1.4M in insurance and private payments.

Managed Billing Clerks and audited charge entries for claims.

Monitored timekeeping and payroll systems, audited daily census, and monitored financial reporting.

Developed business cases to evaluate requirements and financial costs impacting application systems.

Supported the migration from Caminar to Avatar EHR/EMR billing system.

Provided problem solving, conflict resolution, policy development, and process optimization guidance.

Education & Professional Development

Bachelor of Science, Social Science & Business Law, California Polytechnic – San Luis Obispo,03/2016

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