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Data Entry Customer Service

Location:
Irwin, PA
Posted:
December 06, 2022

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Resume:

April Visnick

*** **** *****, *****, ** *****, Ph. 412-***-****

Professional Experience:

Benshaw (Sterling) June 2022-Sept 2022

Operations Assistant

Listen to voicemails on the call-off line daily.

Send PTO/Call Off email via Outlook daily.

Record occurrence call-offs or tardies via Excel spreadsheet.

Request employee’s time off via ADP.

Keep track of punch-ins, punch-outs and double time for employees in ADP.

Keep track of temp employee’s time in Time Guardian

Approve or reject temp employee’s time cards via their temp agencies website.

New employee orientation.

Print job packets for the production floor using IFS.

Sabina Manufacturing (Sterling) Jan 2022-Feb 2022

Data Entry/Customer Service

Enter customer purchase orders as assigned/needed per customer service supervisor request.

Part Track JLG Aftermarket Tactical and provide ship dates daily.

Part Track JLG Tactical Mondays, Wednesdays and Fridays and provide ship dates.

Part Track Mosebach’s purchase orders daily and provide customer service updates from production on current ship date/issues.

Update JLG orders on the portal with new delivery dates assigned to Tactical.

Complete any data entry/part tracking as assigned.

NSS Life (Robert Half) Mar 2021-Dec 2021

Admin Assistant/Customer Service

•Answer phones.

•Open Mail and distribute to the appropriate people.

•Assign new Annuity and Life applications policy numbers using an Excel spreadsheet.

•Scanning in the new applications using EXL Scanner and Docuware.

•Scanning additional documents into the system and assigning them to their appropriate policy with the appropriate document title.

•Enter New Annuity and Life policies into LifePro.

•Initiated and processed incoming transfers.

Jim Shorkey NH CDJR Dec 2020-Mar 2021

Parts Advisor

•Charge out parts on repair orders using CDK.

•Search for part numbers using StarParts.

•Answer phones.

•Help customers via phone and at the parts counter.

•Check the status of parts ordered in DealerConnect.

•Search warranty claims in DealerConnect.

•Pull parts from pick tickets printed from CDK for technicians.

Smithfield Foods Aug 2020-Nov 2020

HR Admin Assistant

•On a daily basis I file paperwork into employees designated files ( different colors for different paperwork).

•Calculate temporary employees hours from the sign in sheet from the day before.

•Type up Transactional Data Forms for new employees using Word.

•Prepare new hire packets for orientation and send out new hire paperwork using UPS.

•Occasionally type new hire letters, FMLA letters, termination letters and exit letters using Word.

•Update the Covid testing spreadsheet in Excel.

•Update dates in FMLA spreadsheet using Excel.

•Take down and post the new schedule weekly.

•Enter new employee information using SAP.

•Print background and drug screen paperwork from Risk Assessment.

•Print application and resume to contact potential employees from ICIMS.

Davita- East End Apr 2020-July 2020

Admin Assistant

•Address emails, mail items.

•Order supplies using OMG and iProcurement.

•Email weekly clinic report.

•Reggie “Alerts” to see what needs to be fixed and cleared.

•Crownweb check dashboard for any issues needed addressed.

•Print IVY weekly count sheets for TMs to complete at end of the day.

•Receive in IPROC any ASD meds that delivered (refrigerated).

•Enter IVY counts.

UPMC- EAST Oct 2019-Mar 2020

Admin Assistant- Pathology

•Send out slides and blocks to our other facilities for consults using CoPath.

•Accession specimens by entering in the final diagnosis is CoPath.

•Enter New Specimens into CoPath.

•Pull slides for pathologists review.

•Enter into CoPath when slides and blocks are returned.

•Print reports for pathologists.

•Enter QA review for consults.

•Use CoPath to add addendums or amend cases.

•Request slides for tumor boards.

•Perform routine clerical functions, such as copying, typing, filing, and faxing.

•Order office supplies using ePro.

County of Allgheny- (contract position) Aug 2019-Sept 2019

Call Center – Customer Service

•Answer incoming calls and route the calls to the appropriate departments if needed.

Property Assesments – Data Entry/Scheduler Feb 2019-July 2019

•Enter appeals received from owners or school districts from Excel Spreadsheet.

•Schedule appeal hearings for owners or school districts using IAS World.

•Prepare buckets for hearings by printing notices, hearing officer report, sign in sheet, daily sign in sheet, hearing list and labels via IAS World.

•Prepare notices for hearings to be mailed.

Purchasing Dept. Contract Admin Assistant Nov 2018-Feb 2019

•Help input contracts for different bids.

•Attach scanned documents to contracts in system.

•Update Certificates of Insurance for different contractors.

•Email, scan, fax and filing on a daily basis.

•Occasionally answer incoming calls and make outgoing calls.

BNY Mellon/Constantin Control Associates Sept 2018-Nov 2018

Compliance Control

• Verify information on stocks and bonds sent over via Fircosoft meets required sanctions.

CCF Industries May 2018-July 2018

Customer Service/Quotes

•Process online orders for customers.

•Take information for quotes over the phone and via email.

•Email quotes to customers via Gmail or all moxy.

CVS Health Aug 2017-Feb 2018

Benefit Verification (contract position)

•Verify Insurance benefits for patient’s for different medications

•Verify benefits using Peoplesafe and Express Scripts websites

•Run insurance claims using HBS

•Update insurance information, bill notes and general notes using SPARCS

•Fax documents using Microsoft Word and Outlook

•Use Microsoft Excel to input daily log sheet

Wells Fargo Insurance Services May 2017-Aug 2017

Receptionist (contract position)

•Answer phones

•Scan invoices, checks and insurance documents

•Organize mail and distribute to the appropriate people

•Apply postage to mail and take mail downstairs to be sent out

•Print out FedEx slips and package shipments

•Order insurance binders

•Prepare bid bonds from bid requests received from different clients

Application Verification Feb 2017-May 2017

Administrative Support

•Conducted background screenings for potential new employees for different companies • Contacted professional references using specific questions to gauge their qualifications and work ethic

•Scheduled employees for drug screens, physicals and fingerprinting

•Conducted OFAC, driver’s license, state and county searches

•Faxed appropriate paperwork to clinics for drug screens and physicals

•Emailed employees with information regarding drug screen, physical and fingerprinting

Amerisource Bergen Nov 2016-Feb 2017

Benefits Verification Specialist (contract completed)

•Collected and reviewed all patient insurance information to complete the verification process

•Contacted insurance companies on behalf of physician’s offices to verify patient specific benefits

•Asked appropriate questions under HIPAA regulations in order to obtain specific information; translated information by inputting into Microsoft Excel spreadsheets

•Responsible to complete ten cases per day which require the use of both telephone and email systems

•Job related challenges included long hold times, language barriers, and automated answering systems; each record requires at least three phone calls to complete

The New Monroeville Dodge Collision Center Mar 2016- Nov 2016

Receptionist

•Answered phones and reach out to customers daily with insurance assignments received via CCC One to schedule for estimates

•Data entry of shop technician's time cards using ADP

•Opened and closed repair orders via ADP

•Balance Insurance Accounts Receivable schedule

Wilder & Co. LTD. P.C. Dec 2014-Feb 2016

Receptionist

•Answered phones daily

•Filed documents and paperwork

•Processed tax returns for individuals and corporations

•Processed tax returns for individuals and corporations that have been put on extension

•Drafted letters, financial statements and audits utilizing Microsoft Word and Excel

Education:

Bradford Business, Pittsburgh, PA (9/00-10/01)

Associate, Office Administration

•Course work included: Essentials of Management, Data Analysis, Concepts of Desktop Publishing, AdvancedElectronic Spreadsheets.

Penn Trafford High School, Harrison City, PA (1996-2000)

Diploma- General Studies

•General Courses of study were Math, English and Science.

•Took Speedwriting, Speedwriting II, Pottery and Jewelry as added courses.

•Performed in the marching band and concert band all four years. • Was a member of Community Action Program (CAP)

•Helped out backstage with the spring musical two years in a row.



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