Assistant Manager Customer Service
Resume:
SANDRA CHURCH
*************@*****.*** 1-269-***-**** Ceresco, MI 49033
Attentive Assistant Manager with 30 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.
Sales monitoring
Product and service knowledge
Time Management
Staff training and development
Customer relations
Assistant Manager BorderFoods TacoBell - Battle Creek, MI 09/2018 - Current Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership. Assisted supervisor in evaluating employee performance and cultivating improvement initiatives. Reviewed sales reports to enhance sales performance and improve inventory management accuracy. Manager Wendys Restaurant - East Lansing, MI 09/1997 - 09/2018 Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications. Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Recruited and hired qualified candidates to fill open positions. Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
Assigned tasks to associates to fit skill levels and maximize team performance. Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
Maintained ongoing system for development, recruitment, recognition and retention of store crew and management.
Kellogg Community College Battle Creek, MI 12/1982 Associate of Applied Science: Business Management
Summary
Skills
Experience
Education and Training
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