NUZHAT YASMIN

(***) *** - ****

@ adtvst@r.postjobfree.com

Regina, SK

E X P E R I E N C E

Customer Service Manager

Michaels

**** – Present Regina, SK

• Respond to escalated customer complaints

• Managing files/records and organizing store documents

• Collaborating with management and communicating information to staff

• Providing administrative support and ordering store supplies

• Coordinate staffing and scheduling in accordance with the needs of the store.

• Hiring and training new staff

• Responding to emails and phone calls

Cash Manager

Shoppers Drug Mart

2017 – 2020 Regina, SK

• Scheduled cashier staff, days off and vacations.

• Maintained and controlled the cash registers

• Ensuring store stock is level and invoicing partnering companies

• Maintained cash office and confidential documents

• Printed weekly transactions exception reports identifying variances.

• Planned and organized major sales days with flow operations of the store

• Operated computer programs and basic functions

Supervisor/Key-Holder

Dollarama

2008 - 2018 Regina, SK

• Provided excellent customer service

• Completed day end reports

• Managed front cash and back safe operations.

• Assigned tasks according to priorities and timelines. Cashier/Merchandiser

Winners and HomeSense

2009 - 2017 Regina, SK

• Operated cash registers

• Provided customer service

• Merchandised and created displays

• Organized Daily tasks

E D U C A T I O N

Certificate in Administrative Service

Saskatchewan Polytechnic

2022 Regina, SK

Certificate in QuickBooks and Sage 50

Saskatchewan Polytechnic

2021 Regina, SK

Certificate in Bookkeeping Level I & II

Saskatchewan Polytechnic

2020 Regina, SK

Excel Certification

Saskatchewan Polytechnic

2017 Regina, SK

Master of Economics

University of Bahawalpur

1992 Bahawalpur, Pakistan

Bachelor of Arts

Government College of Multan

1990 Multan, Pakistan

S K I L L S

• Strong communication and

interpersonal skills and the ability to

work in a team environment.

• Microsoft suite, Minute Taking, Time

Management, Business Essentials,

document formatting and writing

• Skilled at writing cheques, creating

bills & reports, to the basics of

business accounting, including

managing accounts

payables/receivables, invoicing, and

payroll.

• Able to manage multiple tasks and

prioritize effectively to accomplish

objectives.

• Possess strong people management

skills and a fine-tuned ability to build

relationships on all levels, both with

colleagues and customers

• Language proficiency: Fluent in English

and Urdu.

R E F E R E N C E S

Trenten Ross

Assistant-Manager: Michaels

(306) 530 – 6319

Svetlana Chenderova

Store Manager: Dollarama

(306) 570 - 3019

Astha Patel

Pharmacist: Shoppers Drug mart

306-***-****

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