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Service Agent Customer

Location:
Mount Dora, FL, 32757
Posted:
December 05, 2022

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Resume:

Rhod Durandis

A highly competitive professional who known for giving results despites challenges, very responsible and accountable .

Mount Dora, FL 32757

adtvqv@r.postjobfree.com

+1-561-***-****

1. Proficiency with company Sofware and hardware

2. troubleshooting techniques

3. IT diagnostics

4. understanding Remote Access tools

5. Problem solving skills

Authorized to work in the US for any employer

Work Experience

Quality Control Inspector

Pelliconi Florida - Orlando, FL

March 2021 to Present

Performing quality inspections from incoming materials, in process, to finished products using CCM, calipers, height gage, micrometers, digital microscopes and more . Communicating at all levels to assure that we met an outstanding quality level with no defect. Inspector

Boston

August 2018 to January 2019

I was performing Mechanical testing and inspection of casting utilizing Various testing and measuring devices, preparing and recording of various Reports, filling, blueprints reading, GD&T, testing with Tensile and hardness machine, ensure casting quality under the quality manager Perform various coding marking stamping Perform necessary clerical/record keeping duties as required Prepare scrap reports discrepancy reports, incoming materials Perform quality control audits Ensure all casting are properly marked and tested. measuring with calipers, micrometers, microscope, dial indicators

Bay cove Human Services, Boston March 2018 to September 2018• Assist staffs on dealing with crisis behaviors from people with developmental disability to facilitate the implementation of the behavior plan for each individual.

• Document daily activities to ensure objectivity in the report for clinicians to better understand the behavior patterns of individuals.

• Teach daily living skills to individuals to help them to be more independent as possible. Customer Service Agent

July 2008 to August 2010

Called patients to make doctor appointments for them.

• Gave courtesy calls to find out all their concerns and their complaints. Sales Representative

Rococo Investments

August 2006 to April 2007

Services existing accounts obtain orders and establish new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors.

• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

• Focuses sales efforts by studying existing and potential volume of dealers.

• Submits orders by referring to price lists and product literature.

• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.

• Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc.

• Recommends changes in products, service, and policy by evaluating results and competitive developments.

• Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

• Provides historical records by maintaining records on area and customer sales.

• Contributes to team effort by accomplishing related results as needed. Education

Bachelor's degree in Information Technology (Cyber Security ) Florida Technical College - Florida

January 2021 to Present

Bachelor's in Industrial Engineering

Universidad Domincana O&M - Santo Domingo

May 2006 to February 2011

Skills

• GD&T, Shop mathematic, Sampling inspection, Basic inspection Planning, blueprints Reading, Measuring tools, gages and techniques, Record keeping, Basic Machining Methods

• Knowledge of Windows, Microsoft Office, Internet Research, Email

• First Aid, CPR and Safety Care

• CGMP

• Quality Inspection

• Microsoft Office

• Mechanical Knowledge

• Driving

• Customer Service

• Developmental Disabilities Experience

• Autism Experience

• Quality Assurance

• Manufacturing

• ERP Systems

• Data Collection

• GD&T

• Dimensional Inspection

• ISO 9001

• Assembly Experience

• Micrometer

• Calipers

• 5S

• Microscopy

• CAD

• Basic Math

• Process Improvement

• CNC

• AutoCAD

• Blueprint Reading

• Lean Manufacturing

• Six Sigma

• Calibration

• Drafting

• Microsoft Excel

• MRP

• Computer networking

• Natural language processing

• Computer networking

• Microsoft Windows, Network + Cloud and more (Less than 1 year) Languages

• French - Fluent

Certifications and Licenses

OSHA 10

Present

Assessments

Problem Solving — Completed

March 2020

Measures a candidate's ability to analyze relevant information when solving problems Full results: Completed

Manufacturing: Quality Inspection — Highly Proficient February 2020

Making precise measurements, reading prints, and making pass/fail decisions. Full results: Highly Proficient

Delivery Driver — Familiar

March 2020

Interpreting instructions, reading maps, and solving problems. Full results: Familiar

Attention to Detail — Proficient

May 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Proficient

Manufacturing: Quality Inspection — Highly Proficient March 2020

Making precise measurements, reading prints, and making pass/fail decisions. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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