James D Muir

** ****** ***** 732-***-****

Dayton, NJ 08810 adtvqu@r.postjobfree.com

Qualifications Summary

oStrong written and oral communication skills

oExcellent writing, interpersonal and written skills

oExperience working with diverse populations in the customer service and medical insurance field.

oExcellent leadership, management, and creative-thinking skills

Work Experience

WAREHOUSE SUPERVISOR GXO Logistics October 2021- Sept 2022

Contacted

Record, process, package and ship international and Domestic orders accurately

Maintain inventory

Examine incoming and outgoing shipments

Organize warehouse space

Abide by all company safety and hygiene regulations

Contribute ideas on ways to improve or optimize warehousing procedures

Document the individual associates production, quality and safety

Trained on the Stand-up, Reach, center rider and tugger

WAREHOUSE MANAGER/SUPERVISOR---Amazon October 2017-Jan 2020

Record, process, package and ship orders accurately

Organize stocks and maintain inventory

Inspect products for defects and damages

Examine incoming and outgoing shipments

Organize warehouse space

Receive, unload and place incoming inventory items appropriately

Check, verify and fill customer invoices

Abide by all company safety and hygiene regulations

Contribute ideas on ways to improve or optimize warehousing procedures

Document the individual associates production, quality and safety

Trained on the Stand-up, Reach, center rider and tugger

PACKAGE HANDLER SUPERVISOR—Fedex January 2015-October 2017

oOversee the loading of packages on conveyor belts and on delivery trucks.

oMove and store materials and products.

oStack materials in accordance to instructions.

oPack and seal products and materials.

oAssist with unloading trucks.

oManage cycle counting inventory control procedures.

CUSTOMER ADVOCATE COACH/SUPERVISOR- Aetna healthcare August 2007-December 2013

oResponsibilities include dealing directly with customers and employees either by telephone, electronically or face to face.

oResponding to customer and employee inquiries/complaints in a prompt manner.

oEvaluating all relevant information to handle inquires and complaints. Perform customer verifications, process forms, applications and requests, kept record of details/ summaries of inquiries.

oFinally, followed up with customer interactions effectively and communicated with various internal departments.

LIFE CLAIMS SPECIALIST-Prudential Financial August 2003-May 2005

oResponsibilities included evaluating and answering customer inquiries, utilizing

computerized systems for tracking, gathering and providing quality service to the customer.

oManaged product, account, policy, and service inquiries.

oExplained benefit coverage, documented and investigated complaints regarding various types of life insurance policies.

CLAIMS EXAMINER AND ADJUSTER- CSRG (now known as) Perot Systems March 1999-January 2002

oResponsibilities included traveling across the country to various insurance companies assisting with their claims processing, coding, customer service functions, transcribing correspondence requests as provider and claim investigations.

oResponded to complex member and provider issues and benefit inquiries.

TRAVEL/CLAIMS SUPERVISOR- CSRG (now known as) Perot Systems January 2001-January 2002

oResponsibilities included ensuring the delivery of timely and efficient claims service through the daily supervision of the examiner team.

oProvided technical guidance to staff on claim investigation and resolution of claims. Provided individual adjuster and career development coaching.

oDelivered timely performance management feedback and reviews to claims staff. In addition to overseeing of various travel plans and securing proper documentation for travel employees.

CUSTOMER SERVICE REP- Prudential Healthcare February 1989-June 1998

oResponsibilities included claims processing, coding, customer service functions, transcribing correspondence requests, as well as provider and claim investigations.

oResponded to complex member, provider and benefit inquiries.

PROVIDER LIAISON-Prudential Healthcare May 1997-June 1998

oDeveloped and implemented special services to both internal and external vendors and providers.

oProvided and supported strategic and operational planning for the provider marketing and services area to meet objectives as well as resolve problems within insurance networks.

Education

A.A. Ocean County College, Toms River, NJ

Graduated: May 1986

Major: Business Administration

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