Assistant Manager Customer Service
Resume:
ALEXIS
HOPE
************@******.***
GAINESVILLE,FLORIDA
Skills Summary
SUMMARY
Diligent person with superior work ethic, friendly demeanor and 2 years of experience. Customer-focused employee with commitment to quality assurance. Background includes receiving, inspecting and logging products and maintaining cleanliness of storage areas.
Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.
SKILLS
Boxing and Labeling
RF Scanning Devices
Workload Priorities
Merchandise Restock
EXPERIENCE
Order Picker
Jacksonville, FLFootball Fanatics/ Sep 2021 to Nov 2021
Used RF scanner to load totes, pallets and carts onto trucks for customer delivery.
Achieved productivity and accuracy standards to meet company guidelines.
Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
Picked up heavy objects using proper lifting techniques to avoid personal injuries.
Selected products and items from shelves and pallets for customer orders.
Cleaned and organized aisles, work stations and floors to promote operational productivity.
Limited damage to products and orders by using care when choosing items.
Fulfilled orders quickly to accomplish challenging daily objectives.
Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
Confirmed items picked for orders by keying codes into system.
Read orders to obtain item numbers and located merchandise in bins or on shelves.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Placed products on conveyors for final wrapping and shipment.
Cashier
Jacksonville, FLL&L Hawaiian BBQ/ Jun 2021 to Aug 2021
Operated cash register or POS system to receive payment by cash, check and credit card.
Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Accepted cash and credit card payments, issued receipts and provided change.
Answered product questions with up-to-date knowledge of sales and store promotions.
Collected payments and provided accurate change.
Processed sales transactions to prevent long customer wait times.
Worked closely with front-end staff to assist customers.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Delivered high level of customer service to patrons using active listening and engagement skills.
Helped customers find specific products, answered questions and offered product advice.
Trained new team members in cash register operation, stock procedures and customer services.
Assistant Manager in Training
Keystone Heights, FLFamily Dollar/ Apr 2021 to May 2021
Unloaded trucks
Restock/repacks
Took phone calls
Maintained cleanliness and organization in the store
Cash register
Worked closely with customers to understand needs and resolve diverse issues.
Resolved customer inquiries and complaints requiring management-level escalation.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Edward H. White High-school (2018-2020
High school diploma July 22, 2020
A.Phillip Randolph career academics (2016-2018
AB Honor roll semester 1 in 2016
AB Honor roll semester 2 in 2016
Took criminal justice for the 2 years I was attending this school
Took medical science as well for the 2 years I attended this school
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