GIDEON UKAEGBU

adtvpo@r.postjobfree.com 470-***-**** Atlanta, United States 30008

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. SKILLS

Sales expertise

Complaint resolution

Report preparation

Order Fulfillment

Account management

Professional telephone

demeanor

CRM

Creative problem solving

Inbound and Outbound Calling

WORK HISTORY

Resolution Coordinator / Southern Tea - Marietta, GA / 10.2019 - 01.2022 Formulated focused and individualized resolutions aimed to peacefully settle disputes.

Answered average of 28 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information. Met customer call guidelines for service levels, handle time and productivity.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Investigated and resolved customer inquiries and complaints quickly. Educated customers about billing, payment processing and support policies and procedures.

Customer Service Representative / Kehe Food Distribution - Douglasville, GA / 06.2017 - 11.2019

Provided primary customer support to internal and external customers. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Cultivated customer loyalty, promoted repeat business and improved sales.

Answered constant flow of customer calls with minimal wait times. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Offered advice and assistance to customers, paying attention to special needs or wants.

Cross-trained and provided back up for customer service managers. EDUCATION

Chattahoochee Technical College - Marietta, GA / Expected in 03.2024 Associate of Science: Computer And Information Systems Security

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