**** ***** ****** ********, **** *****

614-***-****

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GWONNIA L. LEFTWICH

OBJECTIVE

Offering 20 years of experience in Patient Accounting and Customer Service. High integrity and dedication to professionalism in the workplace. Possessing the ability to work with a wide range of professionals representing all age groups, nationalities, and cultures.

SKILLS & ABILITIES

Proficient with Radiology Inc. billing system, Customer Relations Healthcare Regulatory Compliance and Standards, Workflow Management Research and Analysis, Self-starter, Ability to multi-task

EXPERIENCE

OHIO HEALTH-COULUBUS, OHIO

Patient Accounts Representative November 2012 -Present

Complete in/outbound calls on patient accounts

Advise of remaining balances, negotiate payment arrangements, and screen for insurance, billing, or financial aid opportunities.

Update patient demographics, make adjustments or referrals as appropriate

Suggest recommendations for manual charge off based on defined criteria

IQRS (LAW OFFICE OF ERIC JONES)

Medical Collector (Insurance Re-biller) May 2008-August 2012

Kept portfolio of collections for several doctors, Radiology Inc. and the Attorney General’s Office (OSU Hospital)

Gathered insurance information, verified coverage and, re-billing

Collaborated with insurance companies to gather information that would ensure the claims were paid

Arranged payment plans according to patient’s household’s budget

MT. CARMEL HEALTH SYSTEMS, OHIO

Patient Account Analyst October 2000- August 2004

Assisted patients set up payment plans according to their lifestyle and household budgets

Timely processing of activities affecting prompt monetary reimbursement to hospitals for services rendered

Efficient billing of patient claims and third party payers, follow-up, collection activity, and prompt response to customer requests and inquiries

Worked with third-party payers, state/federal/local governmental agencies, and physicians

EDUCATION

AMERICAN SCHOOL OF TECHNOLOGY- COLUMBUS, OHIO

Diploma of Certification for Medical Assistant month 1994

Columbus State Community College- Columbus, OH

Incomplete Date

TECHNOLOGICAL SYSTEMS

Medical Terminology, ICD-9, CPT-4, HCPC codes, UB92’s, HCFA 1500 forms, Microsoft Office, HBO-C, Chartmaxx, OMS, CUBS, Radiology Inc. billing system, Internet and Intranet

REFERENCES

AVAILABLE UPON REQUEST

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