Appointment Setter Customer Service

Angelina Bowren

**** **** ********* *** ** St George Ut 84770 801-***-**** adtvpl@r.postjobfree.com

Summary

Customer Service Representative with over 13 years of experience in telephone customer service, including sales, tech support, and customer care. Demonstrated ability to effectively coach and communicate with all levels of employees. Possesses strong interpersonal skills and the ability to work in a team environment. Fast learner, including adaptability to learning and using new technologies, self-starter, flexible and proven to work in a demanding environment with strong multi-tasking skills. Passionate about using my skillset to fill this role to the best of my abilities, in helping the customers, colleagues, and company exceed.

Professional Skills

Hard Skills

Soft Skills

Payment Processing (Approve.me, Credit Card POS, Decision Logic, & V-Pay)

Adept at resolving complex issues

Dialers (ININ & X-light)

Critical thinker addressing customer support issues quickly

Active Directory

Epiphany

Exceeds performance standards

CRM (Finesse, InContact & Tank)

Exceptional telephone etiquette

Remote Desktop tools

Level-headed and calm in stressful situations

Windows 7, 8 & 10

Browsers (Chrome, FireFox, IE)

Organized

Microsoft Office (Excel, Word)

Quality focused

Basic peripheral troubleshooting

GTX

CSS

CES

Work Experience

Rocky Mountain Power Customer Care 12/29/2020 To 09/23/2022

Take incoming calls from customers

Outage call, billing, connect & disconnect services

Progrexion Lexington Law Credit Consultant, Sales 01/27/2020 TO 12/29/2020

Take incoming calls from clients for credit Repair

Credit consultant

Case set up

Set up disputes

Take credit card payments

K-Force CVO Billing

12/9/2019 TO 01/20/2020

Take incoming calls from customers for pre-pass

Review bills

Take payments/deposits

Activate accounts

Send invoices

Golden Customer Care Customer Loyalty, Sales

2/25/2019 TO 11/19/2019

Outbound calls check on customers

Get feedback

Customer service

Coach customers to find right products for them

Technologies used: Netsweet, Five 9, Outlook, & Paycome

Progressive Leasing Merchant Support

1/7/2019 TO 6/14/2019

Assist Retailers with applications for Customers, Programs, Store Pages, Initial Payments, Increases, & Denials

Technologies used: Decision Logic, and V-pay

Progressive Leasing Collection Customer Service

2/12/2018 TO 1/4/2019

Collect past due payments

Set up payment arrangements

Help customers with their accounts

Region 3 IT Tech Subcontractor For Veterans Affairs

05/17/2016 TO 3/27/2018

Troubleshooting

Remote Support

Ticket Management

Customer Service

Bask Diagnostic Tech

09/2015 TO 12/16/2015

Remote into computers for diagnostics

Customer service, and sales

Plus One Company Sales

11/2013 TO 04/2015

Team lead

Inbound and outbound customer service/sales calls

Avalon Medical Records

11/2007 TO 05/2008

Assistant Office Manager

Training personal to answering calls, support staff, filing, completing charts as needed

Capital Business Services Appointment Setter

02/2005 TO 07/2007

Call Center Team Lead and Trainer for a staff of 30

Set appointment’s for Trend-West and Wyndham vacations

Education

HIGH SCHOOL DIPLOMA DEC, 2014 HORIZONTE Education

References available upon request

Contact this candidate