Customer Service Call Center
Resume:
Morgan Jaborsky
Billings, MT
*************@*****.***
Dynamic customer service specialist seeking new opportunity to shine
• Zendesk
• Kustomer
• Magento
• ServiceNow
• Amazon Connect
Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Helpdesk Technician
Insight Global - Austin, TX
January 2022 to March 2022
Taking inbound calls from store customers supporting retail technology. Documenting each call via ServiceNow ticketing system. Maintaining a professional and friendly tone while on the phone. Patient Care Coordinator
ChartSpan - Remote
July 2021 to September 2021
• Maintain and update patient charts for hundreds of different practices around the country
• Talk live with customers about their health concerns and refer them to appropriate departments as needed
• Coordinate with a variety of different practitioners in tandem to facilitate excellent patient care
• Answer all patient questions promptly and courteously Customer Service Agent - Call Center
Press-One Customer Care - Fort Collins, CO
June 2020 to March 2021
Providing excellent customer service through email, phone, and chat support utilizing Zendesk and Kustomer support platforms. Escalating calls to the appropriate team members in certain situations.
• Taking orders over the phone
• Maintaining up-to-date knowledge of customer accounts
• Explaining products and benefits
• Confirming payments, refunds, etc.
• Resolving payment and order disputes
• Providing assistance to clients through live chat
• Taking calls in a high-volume environment
• Handled emails, inbound calls, and outbound calls
• Kept records of customer complaints
Seasonal Sales Associate
Toys 'R' Us - Columbus, OH
October 2016 to December 2016
Cashiering, assisting customers in choosing the perfect gifts, displaying products creatively, keeping the store clean and easy to navigate during the busy holiday rush. Creating a welcoming environment for customers by being friendly and helpful.
Optician Assistant
SEE Optical Boutique - Columbus, OH
May 2007 to October 2008
• Neutralizing and verifying single-vision, multifocal and prescription eyeglass lenses (Marco Lensometer)
• Adjusting and repairing eyeglass frames utilizing a variety of optical tools
• Interpreting and transposing eyeglass prescriptions
• Taking all necessary eyeglass fitting measurements
• Microsoft Office, Mac Office, internet and email
• Customer service and sales
• General office maintenance
Assisting customers in choosing the best options for their vision. Providing aesthetic and fashion hints for the best-looking, best-fitting glasses. Dispensing prescription eyewear. Repairing and cleaning customer's spectacles. Creating eye-catching displays from our merchandise. Keeping the sales floor spotless.
Ticket Sales Representative
Pacific Science Center - Seattle, WA
May 2005 to November 2006
Ticket sales and cashiering. Greeting customers and answering any questions they might have about the museum. Promoting museum memberships by explaining benefits. Occasionally leading tours through parts of the museum.
Art Therapy Volunteer
Homestead II (Long-term care facility) - Painesville, OH July 1994 to August 1997
Assisted the art therapist in creating and implementing artistic projects for residents of the long-term care facility. Worked with the therapist to make sure residents were safe during activity time, Encouraged creativity, especially in patients with cognitive issues. Cleaning up afterward and storing supplies safely. Education
High school diploma
Perry High School - Perry, OH
August 1992 to May 1996
Skills
• Cash Handling
• Sales
• Public Relations
• Adobe Photoshop (5 years)
• Retail Sales
• Customer Service
• Word Processing (10+ years)
• Inside Sales
• Live Chat (Less than 1 year)
• Zendesk
• Optical Experience (3 years)
• Insurance sales
• Magento
• Alliance (Less than 1 year)
• Technical Support
• Typing
• Administrative Experience
• Microsoft Office
• Customer Support
• Communication Skills
• Computer Operation
• ServiceNow
• Computer Networking
• Windows
• Google Suite
Assessments
Scheduling — Highly Proficient
December 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Highly Proficient
Customer focus & orientation — Highly Proficient
December 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Highly Proficient
December 2020
Identifying and resolving common customer issues
Full results: Highly Proficient
Front desk agent (hotel) — Highly Proficient
June 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Work style: Reliability — Expert
June 2020
Tendency to be dependable and come to work
Full results: Expert
Work style: Conscientiousness — Highly Proficient
June 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Inside sales — Highly Proficient
June 2020
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Highly Proficient
Typing — Expert
March 2021
Transcribing text using a standard keyboard
Full results: Expert
Call center customer service — Expert
June 2021
Demonstrating customer service skills in a call center setting Full results: Expert
Verbal communication — Highly Proficient
December 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Written communication — Expert
April 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Expert
Call center customer service — Expert
June 2021
Demonstrating customer service skills in a call center setting Full results: Expert
Typing — Expert
May 2022
Transcribing text
Full results: Expert
Verbal communication — Highly Proficient
December 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate