Data Entry Customer Service

CRYSTAL DOMINGUEZ

*** **** ****** ***. **, Ramona, CA 92065 • 760-***-**** • adtvor@r.postjobfree.com Professional Summary

Energetic and reliable customer service and administrative professional with over 10 years of experience in diverse roles, dedicated to ful lling clients’ needs, creating solutions, and resolving con icts. Organized and self-motivated leader, inherently suited for multi-tasking and thriving during high stress environments. Skills and Strengths

● Exceptional written and communication skills

● Establishing and improving customer relations

● Anticipating needs and planning accordingly

● Digital databases and documents ling

● MS O ce, Google Drive, Social Media

● Data entry and editing

Experience

Executive Assistant, 01/2019 to present (Seasonal position) Family Tax O ce – Poway, CA

● Managed a vast range of customer service and administrative tasks to resolve customer account issues and maintain customer loyalty, while adhering to strict deadlines.

● Tax preparation, data entry, reception, and maintaining consistent communication with clients and sta .

● Marketing support and facilitating the distribution of materials, increasing company growth and referrals.

Customer Satisfaction Specialist, 2014 to 2016

Teamwork Athletic Apparel – San Marcos, CA

● Adapted to ever-changing customer service and administrative tasks under pressure, uickly and e ciently resolving customers’ concerns and demands.

● Di used customer escalations professionally while maintaining customer loyalty.

● Assisted customers with design and tech support, and advised customers on purchases and promotions. Purchasing Agent, 2012 to 2014

Mytee Products, Inc. – Poway, CA

● Maintained vendor communication regarding details and revisions on purchase orders.

● Performed clerical duties, including data entry, answering phones, and ling.

● Maintained daily reports and monitored inventory, such as materials usage, orders, and stocking supply. Administrative Assistant, 2008 to 2011

e Organizer II, Inc. – San Marcos, CA

● Processed fre uent payments on behalf of clients through uickbooks and aided in client budgeting.

● Upheld strict con dentiality protocols with all client details and income information per HIPAA guidelines.

● Advocated on behalf of clients to ensure their daily needs for housing, food, and transportation were met.

● Worked closely with clients' medical and mental health facilities, landlords, attorneys, probation o cers, and fellow advocates to make decisions in the clients' best interests. Education

Bachelor of Arts: Criminology/Justice Studies, 2021 California State University - San Marcos, CA

Associate of Arts: Sociology, 2019

Palomar College - San Marcos, CA

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