Carol Carey

Altoona, IA ***** 319-***-****

adtvo8@r.postjobfree.com linkedin.com/in/carol-carey/

Administration/Customer Support

“SPECIALIZING IN RAISING THE BAR AND IMPROVING THE CALIBER OF BUSINESS OPERATIONS” Dynamic professional with 15+ years’ success nurturing positive client relationships at all levels to drive key business metrics including client retention, revenue growth, and profitability. Instrumental in streamlining administrative processes, enhancing productivity, and implementing technology solutions. Well-versed in understanding core business needs and prioritizing conflicting demands while implementing robust methodology for business optimization. Superior problem-solving and presentation skills with a keen flair for ensuring 100% client satisfaction. Skilled planner with superb attention-to-detail who seamlessly interfaces among internal teams, operational peers, and clients. Equipped to deliver acquired practicum and experience to excel in an Administrative/Customer Service role.

Technical Skills: Microsoft Office Suite

PROFESSIONAL EXPERIENCE

2022 to Present: POLK COUNTY CRIMINAL COURTS • Des Moines, IA Judicial Specialist II

Performs customer service, clerical, paralegal tasks and/or administrative work necessary for: maintenance and processing of court records, case assignments and scheduling of courtroom operations necessary for processing of court records; and maintenance of proper courtroom decorum and assisting the judicial officer(s) to achieve the efficient operation of the court.

– Assist customers with e-filing instructions, prepare notices, communicate court schedules, and arrange interpreter services

– Follow processes for use of the Electronic Data Management System (EDMS), review filings and entry of docket events.

– Maintain daily schedule for judicial officers: schedule, reschedule and confirm hearings and trials for judicial officers.

– Assign cases to courtrooms and judges as necessary; schedule pre-trial conferences and settlement conferences

– Prepare the courtroom for proceedings (hearing, arraignments, etc.); coordinate court-appointed attorney process

– Prepare and submit all orders as directed; working knowledge of availability and implementation of judicial template orders

– Provide the judicial officer assistance in operations of EDMS; prepare and submit all orders, checking for completeness and accuracy.

– Assist in the daily file and caseload management, including management of daily calendar of casework

– Review filings and entry of appropriate docket events; create and maintain indexes in the Iowa Court Information Systems (ICIS)

– Route filings and mange queues; docket judgments; certify judgments and record as necessary; issue warrants as directed

– Monitor dockets, cases and document filings; process paper documents and files into electronic format

– Present routine orders submitted by attorneys for judicial officer’s signature; distribute notices, orders, rulings and trial motions to attorney, litigants and others as needed

– Good oral and written communication skills; skill in proofreading materials for grammatical, punctuation, and spelling errors; keyboarding proficiency; problem solving and critical thinking; ability to prepare orders and other documents; understanding written instructions and orders; skills in the use of data entry, case management systems, document management systems, and scanner; organized and ability to multi-task and prioritize work; ability to work independently and take initiative when needed; understanding case flow management; and the ability to communicate effectively with the judge, attorneys, and other participants in court as needed. 2015 to 2022: UNIVERSITY OF NORTHERN IOWA • Cedar Falls, IA Secretary IV

Deliver confidential secretarial/administrative assistance support to the Dean of Library Services and managed calendar and scheduled meetings. Oversee travel requests and accommodation arrangements, organize events, submit requisitions for faculty positions. Craft revised job descriptions and address employee requests, requiring sound judgment in the application of Merit, library, and university policies.

– Maintain an electronic archival system for Dean’s Office documents in collaboration with cross-functional teams.

– Key role as front-line receptionist, responding to requests for information from faculty, staff, students, and the public.

– Assist in editing and maintaining general information on the Library website and distributed office mail.

– Coordinate faculty and P&S searches through Jobs@IJNI and completes paperwork required for appointments.

– Serve as a liaison to the Human Resource Services office and the Office of Compliance and Equity Management.

— Administrative Support

— Strategic Planning & Scheduling

— Management Reporting

— Regulatory Compliance

— Client Service Excellence

— Faculty & Student Liaison

— Information Requests

— Quality Control

Carol Carey

– Orders supplies, furniture, office equipment, and computer equipment not requiring a bid request.

– Create requisitions for purchase orders as appropriate.

– Completes journal entries for interdepartmental payments.

– Completes Requests for Payment (RFP) to reimburse staff for approved purchases, professional services, and vendor invoices.

– Maintains inventory of gifts purchased and dispersed.

– Maintains internal supplies inventory; returns defective orders after contacting vendor.

– Corresponds with vendors regarding problems with accounts and invoices.

– Reconciles monthly Procurement Card statements and reviews and uploads appropriate documentation into ProTrav.

– Coordinates registration for conferences, flight arrangements, and/or reserves or prepays hotel accommodations.

– Reserves UNI vehicles from the Motor Pool for library employees travel.

– Serves as the primary contact with the Direct Travel Office.

– Registers faculty and staff for webinars and other professional development activities.

– Assigns work to and supervises student assistants.

– Orders food/drink for events and meetings; arranges for parking passes for visitors and candidates.

– Serves as the back-up for financial and budgetary processes in the Dean’s office. 2011 to 2014: JOHN DEERE • Waterloo, IA

Inspector/Final Line Assembly

Coordinated with assemblers and engineers to guarantee correct installation and utility of machine as per quality control standards. Maintained advanced knowledge of leading-edge technical tools for optimal assembly and performance of machines.

– Inspected workflows, pinpointed flaws and leaks to raise efficiency, entered reports on SAP to get problems quickly resolved.

– Monitored in-process production by confirming specifications, conducting measurement tests, and communicating adjustments.

– Recommended continuous improvements to the production process to ensure optimum quality control. 1991 to 2011: PRINCIPAL FINANCIAL GROUP • Cedar Falls, IA Client Service Coordinator Assistant

Maintained direct communication between the company and its clients to ensure the smooth flow of project operations. Upheld corporate confidentiality practices, provided impeccable administrative and technical support, promoted customer-centric service strategy when communicating digitally with international clients. Encouraged shared responsibility to work efficiently with management and staff.

– Consistently exceeded customer expectations by researching and processing complex assignments within established timing.

– Optimized processes to increase efficiency of client impact by establishing new organizational techniques.

– Screened feedback and requests from clients and liaised with relevant departments to provide holistic solutions. E D U CATION & P ROFESSIONAL D E V E LOPMENT

PROJECT IOWA

Des Moines, IA

Workforce Training & Wellness Program

PRESIDENT’S COUNCIL FOR INCLUSION, TRANSFORMATIVE SOCIAL JUSTICE & ADVOCACY Cedar Falls, IA

University of Northern Iowa

SILVER NATIONAL CAREER READINESS CERTIFICATE

Waterloo, IA

Registered by ACT, The State of Iowa

UPPER IOWA UNIVERSITY

Waterloo, IA Center

Bachelor of Science in Business Administration

HAWKEYE COMMUNITY COLLEGE

Waterloo, IA

Associate of Applied Science in Medical Administrative Assistant

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