PROFESSIONAL SUMMARY

Experienced professional with numerous years in high-level executive

support roles. Organized and professional, with experience in scheduling, making and receiving a high volume of calls while handling in person inquiries from clients and colleagues with a high level of confidentially

WORK HISTORY

Scheduler and Resource Specialist, 06/2020 to Current Care Advantage/Team Nurse - Wytheville, VA

Office Manager, 01/2008 to 06/2020

Ameriprise Financial - Dublin, VA

CONTACT

Address: Max Meadows, VA 24360

Phone: 1-540-***-****

Email: adtvnb@r.postjobfree.com

SKILLS

LEE ANN GARDNER

• Work as a liaison between clients and field personnel

• Responsible for handling incoming traffic

Responsible for scheduling daily, weekly, and monthly assignments for 2 offices

•

Responsible for matching caregivers to correct clients making sure both are happy

•

• Handle multi line phone system

Responsible for accurately collecting personal information on all new clients and caregivers

•

• Preform new hire orientation

• Process weekly payroll

Answer all incoming phones calls and direct them according to client needs.

•

• Greet all clients in a professional and courteous manner.

• Helped office maintain a high level appearance/environment.

• Manage and keep in stock office supplies and materials.

• Prepare correspondence for advisor signature.

Copy and track all client and practice materials including business correspondence.

•

Schedule client appointments and prepare agendas/ forms for appointments. Conduct client appointment reminder calls and check-in calls on follow up items.

•

• Set up and maintain client management system.

• Microsoft Office proficiency

• Medical Terminology

• Accurate and detailed

• Excellent planner and coordinator

• Self-directed

• Works well under pressure

• Business writing

• Time management

• Dedicated team player

• Professional and mature

• Strong problem solver

• Meeting planning

• Customer service-oriented

• Excellent communication skills

Receptionist/Clinical Assistant, 01/2004 to 01/2008 New River Valley Cancer Care Center - Pulaski, VA

EDUCATION

Some College (No Degree)

Virginia Employment Commission - VIrginia

Received Silver Level of Career Readiness Certification Some College (No Degree)

New River Community College - Dublin, VA

Completed Course in "How to take Charge of the Front Desk" and

Microsoft Excel

Gordon Lawrence Seminars - Roanoke VA

Received Training in receiving "Life and Health Insurance" License CERTIFICATIONS

CPR/AED

BLS

VIRGINIA NOTARY

• Document client contacts/calls.

Track client special events and make appropriate contact per established client contact model.

•

Process daily mail to include large money transactions and documenting them to home office in a timely and correct manner.

•

Handled registration of patients for two doctors' offices, completed insurance referrals.

•

Maintained an electronic medical record system of all patients. Meditech".

•

Responsible for scheduling all surgical procedures including coordinating schedules with Various parties.

•

Assisted in the organization of skin cancer, prostate cancer screening along with women's Health fair.

•

Contact this candidate