Heather Raab-McAteer

**** *********** ****

Virginia Beach, VA 23454

757-***-****

adtvmm@r.postjobfree.com

Summary

Experienced customer service professional with a dedicated work ethic & over 18 years of experience. I am reliable, hardworking and possess extraordinary interpersonal communication skills.

Core Skills

Customer Service & Support, Team Player, Healthcare, Medical Terminology, Time Management & Organizational Skills, Appointment Scheduling, Ability to multitask & prioritize, Administrative Duties & Procedures

EXPERIENCE

Lap of Love, Remote – Veterinary Care Coordinator

May 2022-Current

Provide customer service & emotional support during critical times of distress, client education & patient advocate, establish & maintain medical charts

Handle detailed doctor scheduling on a nationwide scale, medical data entry & transcription, proofreading, the ability to handle high call volume, Google workspace

Acredale Animal Hospital, VA Beach, VA/Hybrid – Pharmacy Technician/Receptionist

April 2015 - April 2022

●Provide customer service while integrating client education dealing w/ clinical policies & procedures, handled high call volume

●Medical data entry & transcription, handling & processing laboratory samples, Maintain, stocked, & dispensed medications prescribed by the doctor, also called in authorized medication refills

Private Party Professor Lisa Johnson, EdD-VA - Teachers Assistant

December 2012 - July 2015

●Academic data entry & transcription, proofreading, research, course planning, student advising, Microsoft Office

●Maintained Professor’s personal & academic schedule, managed all formal & email correspondence

Birdneck Animal Hospital-VA – Assistant Office Manager

June 2011 - December 2012

●Provided general office support, medical data entry & transcription, inventory control, account billing, customer service, employee training & retention, Microsoft Office

●handling & processing laboratory samples, dispensed medication as directed by the doctor

Banfield Pet Hospital, Virginia Beach, VA -Assistant Office Manager

July 2007 - June 2011

●Responsible for interviewing, hiring, training & disciplinary of office staff, held an active role in the training of newly hired medical doctors

●Medical data entry & transcription, provided general office support, account billing, customer service, scheduling, conflict resolution, Microsoft Office, dispensed medication as directed by the doctor

EDUCATION

University of Phoenix: June 2022-Current

Bachelor of Science in Healthcare Administration

Tidewater Community College: August 2012-May 2016

Certification in Business Management