Cleaning Jobs Customer Service
Resume:
Lela Steele
Chicago, IL *****
adtvln@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Housekeeper
Chicago Daily Rental - Chicago, IL
April 2019 to Present
• Dusting and polishing furniture and fixtures
• Cleaning and sanitising toilets, showers/bathtubs, countertops, and sinks
• Maintaining a clean and sanitary kitchen area
• Making beds and changing linens
• Washing windows
• Vacuuming and cleaning carpets and rugs
• Sweeping/vacuuming, polishing, and mopping hard floors
• Sorting, washing, loading, and unloading laundry
• Using any cleaning equipment such as vacuums, mops, and other cleaning tools
• Keeping bathrooms stocked with clean linens, toiletries, and other supplies
• Cleaning mirrors and other glass surfaces
• Emptying trash receptacles and disposing of waste
• Washing blinds
• Tidying up rooms
• Monitoring cleaning supplies and ordering more as needed
• Reporting any necessary repairs or replacements
Customer Service Representative
JR Photography - Country Club Hills, IL
April 2019 to Present
• Assisted the photographer with photo shoot to achieve the desired photo.
• Assisted and greeted customer upon their arrival, have them sign in and prepare for their appointed session.
• Ensured all accounts are updated, bills are reconciled on time and that customers are happy with final products.
• Examined and ensured all documents were complete by customers.
• Managed incoming calls and customer service inquiries for pricing, schedules and other questions / complaints.
Customer Service Associate
Portrait's USA Chicago - Massillon, OH
February 2019 to Present
Greeting customers with a smile
Helped customers sign in, assisted photographer with his photo shoot. Taking all customers complaints
Making sure all customers where very pleased and walking away with a smile Election Coordinator
Board of Election - Chicago, IL
March 2012 to Present
Seasonal Work
Compiled and prepared election material for Election Day distribution. Engaged assigned precinct Judge before the Election Day to ensure information and questions were answered.
Managed and troubleshoot equipment for problems to request repairs before the assigned day. Manage and assisted Election Judges with completing polling place closing paperwork. Personal Assistant
Aabcor Home Health Inc. - Westmont, IL
July 2007 to January 2008
Monitored patient conditions by observing physical and mental conditions. Supported patients by providing housekeeping and laundry services. Assisted patient with shopping for food and running errands. Accompanied clients to scheduled and unscheduled doctor's visits, outings and other appointments as needed.
Education
None
Skills
Customer Service (5 years), Customer Care (7 years), Customer Support (5 years), Home Health Care Aid ( Family Members ) (7 years)
Certifications/Licenses
ServSafe
July 2017 to July 2022
ServSafe is a food and beverage safety training and certificate program administered by the National Restaurant Association. The program is accredited by ANSI and the Conference for Food Protection. Sanitation certification is required by most restaurants as a basic credential for their management staff.
Certified Food Service Manager
July 2017 to July 2022
ServSafe is a food and beverage safety training and certificate program administered by the National Restaurant Association. The program is accredited by ANSI and the Conference for Food Protection. Sanitation certification is required by most restaurants as a basic credential for their management staff.
Adult and Pediatric First Aid/CPR/AED
December 2017 to December 2019
Cardiopulmonary Resuscitation.
CITI Environmental Service Training Certification
November 2017 to November 2019
Cleaning Management
Assessments
Customer Service Skills — Completed
December 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: https://share.indeedassessments.com/share_assignment/fb7mizuwcipnnnmb Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Dependable, highly motivated and skilled in environmental service/ cleaning in the area of commercial and residential facilities. Valued for impeccable standards in maintaining a clean, sanitized, tidy and pleasant environment for hotels guest and client's. Skilled at selecting the best tools and methods for all cleaning jobs.
As customer service representative I support my customers by providing helpful information, answering questions, and responding to complaints. I am the front line of support for clients and customers and help ensure that customers are satisfied with products, services, and features.
Contact this candidate