LANECIA

POLLARD

818-***-****, adtvjg@r.postjobfree.com

Available Remote, Hybrid, Atlanta area in-person

352)(66,21$/ 6800$5<

Forward-thinking customer service & operations manager effective in high-volume, customer-centric environments. Executes top notch customer service standards with goal-oriented approach and knowledgeable leadership while promoting a collaborative culture.

6 6

• 7 years+ Leadership Experience • Proficient in Microsoft Google PC • 5 years+ Operations Management

• 7 years+ Team Building &

Development

• 5 years Employee Engagement &

Career Development

• Strong Work Ethic & Health &

Fitness Enthusiast

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LifeCafe Supervisor

Lifetime Sugarloaf, Georgia

January 2021 - Current

• Exceeded annual sales by 3% in retail, outperforming daily targets year to date through leading & managing Teams

• Organized weekend events and collaborated with different departments to promote in club promotions to increase sales, awareness, & team collaboration

• Trained new hires/employees to become customer service leaders within the Lifetime Cafe model

• Recognized as Top Performer by Regional Manager for customer retention and survey data

• Successfully developed operational strategies for onboarding new team members decreasing turnover & improving employee morale

Executive Assistant to the Chief People Officer

Foreground Atlanta, Georgia

January 2017 – December 2021

• 0Demonstrated productivity by handling all administrative tasks, including schedules and correspondence for C-Suite & Executive Leaders

• Managed Day-to-Day Office Operations, Ordering Supplies, managing office vendors/partners, & overall safety, security, & building access

• Worked effectively through any conflict, adversity, whilst always maintaining focus and professionalism

• Responsible for developing board level / executive deck presentations, reports, and provided overall support to the executive team

• Responsible for the coordination of all on sight and off-site events with customers, employees, and business partners,

• Handled petty cash expenses for accuracy and transparency, achieved recognition for handling protocols Counter Manager

Nordstrom Montclair, CA

June 2011 - January 2016

• Managed a counter of 3 team members responsible for the sale of `10k units/sku’s per month

• Grew department sales by 4% over annual sales by implementing suggestive and consultative techniques in a single year and sustained growth over during my tenure

• Showcased comprehensive product knowledge to better serve customers, received recognition for 2.1% yield by brand partners

• Orchestrated team of customer service professionals monitored work quality and motivated performance to meet strict targets.

27+(5 6 6,17(5(676

Health Fitness Enthusiast – Herbalife Distributor & Health Coach - 8 years 2015 Bikram Yoga Certified - Khaolak, Thailand

2022 CPT (Certified Personal Trainer)

('8&$7,21

Bachelor of Science (B.S.) - Biological Sciences

Arizona State University, Tempe, Arizona

October 2024

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