Service Representative Customer
Resume:
Z
Angela
Zamora
angelazamora****@
yahoo.com
Westminster,
Colorado, 80234
SUMMARY
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Prior retail experience before finishing college degree.
SKILLS
• Results-focused
• Individualized care
• Activity planning
• Documentation
• Relationship Building
• Analytical skills
• Behavior modeling
EXPERIENCE
Teacher/Substitute Teacher
Westminster, Colorado
The Academy Charter School/ various dates from Aug 2010 to May 2021
• Closely monitored student progress using unit exams and assignments, checking for thorough student/group understanding.
• Developed and implemented an interactive math unit to increase student understanding of course materials.
• Employed wide variety of fiction and non-fiction textual materials to encourage students to read independently.
• Developed and implemented assessment tools to evaluate student progress and identify areas for improvement.
• Used children's literature to teach and reinforce reading, writing, grammar and phonics.
• Worked with fellow teachers to develop cohesive educational plans and improve support for diverse students.
• Filled in for various teachers over a short or long term assignment including handling all assignments, special projects, tests, administrative updates and grading.
• Proctored standardized tests, maintaining strict requirements and completed student records.
• Helped learners of all abilities build learning and study skills to promote life-long educational goals.
Customer Service Representative
Arvada, Colorado
Patrick Wall's American Family Insurance Agency/ Aug 2018 to Jul 2019
• Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
• Reviewed customer data to assess current issues.
• Informed customers on billing procedures, processed payments and I am being trained to provide assistance to set up payment options.
• Answered majority of inbound calls per day and directed to designated individuals or departments.
• Upheld privacy and security requirements established by AMFAM regulatory agencies.
Secretary/Event Planner/ Counseling Support
Broomfield, CO
Jefferson Academy Secondary/ Oct 2016 to Dec 2017
• Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks.
• Managed and adjusted personnel scheduling for counseling staff, monitoring resource allocation to provide optimal coverage and service.
• Coordinated materials for special event and health clinic including physical files, tracking spreadsheets and update reports.
• Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
• Maintained attendance records, taking note of staff vacation time, sick days and personal days.
• Handled contract signing, fee collection, business accounts payable and receivable functions, and event booking activities.
• Saved school money by soliciting donations and negotiating prices on events by making strategic logistics recommendations.
EDUCATION AND TRAINING
Bachelor of Arts: Communications/ Certificate of Elementary Ed Metropolitan State University of Denver 2000
Denver, CO
ACCOMPLISHMENTS
• Documentation
Wrote and edited documents to keep staff informed on policies and procedures.
• Process Improvement
Created new departmental procedures manual. Assessed organizational training needs.
• Competitive Analysis
Performed competitive analysis to make recommendations for future school growth.
ADDITIONAL INFORMATION
I have a well -rounded background working in the customer service industry. I am well respected by people I have worked with being recommended to serve on committees while staying involved with the community I love to serve. I am a good listener and love to help others however I have a competitive side as well that has been favorable in the many different roles in my professional life.
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