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Customer Service Line Lead

Location:
Fair Oaks Boulevard, CA, 95608
Posted:
December 05, 2022

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Resume:

Dear Sir/Madam,

As per your job announcement I have found that there is a vacant post for in your office.

I am very keen to work in mentioned position since I can gain experience in a new environment from new people and surely, I can claim that I will do my best to bring your organization best services in the frame of my duty.

I am looking forward to give me an opportunity for an interview.

Sincerely yours,

Abdul Hakim Noori

Abdul Hakim Noori

3000 Howe Ave. Sacrament, CA 95821

Email: adtvi2@r.postjobfree.com

Phone 279-***-****

Summery

High School Diploma

6 years effective customer service skills

3 Months Banking Leadership Program

6 months PEP (Professional English Program)

Successfully Completed IELTS (International English Language as Testing System)

Completed TTP (Teacher Training Program)

Micro Soft Office

Banking Software

Enthusiastic, personable, professional in appearance and manner

Strong Communication and organizational skills

Fluent in English, Dari and Pashtu

Professional Experiences

Operator July 23, 2018 – Feb 03, 2019

Apple/Volt Sacramento, CA USA

Assembling/Disassembling iPhones

Line Lead Assistant Feb 04, 2019 – Jan 22, 2020

Apple/Volt Sacramento, CA USA

Checking and monitoring employee’s attendance

Provide all relevant task information to the employees based on chain of command

Assisting Line Lead

Attending to daily meetings

Training new employees

Deputy Advisor to the Minister of the Interior (Day Shift) March 02, 2017 – April 02, 2018

DynCorp International - Kabul, Afghanistan

Attending to MoI minister’s meeting and interpreting

Writing minutes of meeting

Attending to the ops meeting every Saturday and Tuesday

Attending and summarizing all meetings.

Translating documents and official letters

Interpreting from American to Afghan official and vice versa

HR and admin officer

US DEA Drug Enforcement Administration - Kabul, AFG (Swing Shift) May 11, 2014 – March 05, 2018

Candidate interviewing and new employee training

Ensure that proper identification of employees are visible

Provide all relevant task information to the employees including chain of command

Forwarding Payment instructions to finance department

Payroll processing

Monitoring Employees Attendance

Visiting Kabul Customs for creating TINs for new employees

Personal Banker

Afghanistan International Bank, Kabul, Afghanistan Jan 10, 2010 – June 12, 2016

Advising high-status customers and assisting them with all their banking needs

Verification of account opening and closing

Advising that account is opened / activated

Verifying International and domestic wire transfers

Assisted branch manager in all customer service-related activities

Teller/Cashier

Afghanistan International Bank, Kabul, Afghanistan Aug 27, 2007- Jan 09, 2010

Accurate, friendly customer service

Ensured proper procedures followed on all transactions

Responsible for international Money Gram transactions

Maintains adequate cash position in individual cash box

Counts the physical cash notes and signs the bundles for completeness

Interpreter/Translator July 15, 2005 – May 08, 2007

JHC/MEP/TITAN, Kabul Afghanistan

Training of ANA/ANP and AMP along with American advisors.

Translating some documents, papers, and some official letters

Interpreting from American to Afghan official and vice versa

English Instructor Sep 22, 2003 – Mar 15, 2017

Ariana Afghan, Newai Naweed, Iqra Hujatul Wuda English Institutes

Observation of students during exams.

Preparing the tests and quizzes & checking

Providing them with extra materials which belong to their conversation, Grammar

Education

Currently: Studying Azure & SQL Server Database Administration & Development/ QA/Software Testing with selenium (manual & automation) software Development Engineer in Test (SDET)

Associate of Arts Degree, Business Management 2026

American River College, Sacramento, CA Major Business



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