Eden Dorff

857-***-****

adtvh3@r.postjobfree.com

Skills

●Microsoft Office, C++, Html, Python, Jira, Trello, Network and IT Support, sound debugging and troubleshooting skills, Good analytical and technical skills, Selenium, CRM/Zoho, zendesk, Agile

Languages

English, Arabic, Spanish

Experience

Massachusetts Port Authority/ Retrofit, Boston MA — IT Support Specialist

January – July 2022

Provided technical support to Massport employees through inbound calls, and emailed user requests

Used remote access to effectively troubleshoot issues

Resolved and escalated tickets as needed in service desk plus

Effectively installed and imaged computers, webcams, printers, mice, and keyboards for users on site as needed

Monitored laptop inventory in Service Desk Plus

Worked with project managers and the networking, AV, and Cyber security teams to establish and implement the office server decom processes in service desk plus

Refined ticketing processes and redesigned ticketing template in Service Desk Plus to optimize workflow

Asiqtech Solutions llc, Washington DC - QA Tester

April - September 2021

●Effectively identified, documented and reported bugs, errors, interoperability flaws and other issues for several of ASIQ Tech clients

●Worked collaboratively with QA team to complete comprehensive testing on new features, Used JIRA for ticket resolution, and participated in Scrum meetings and the Safe Agile process for several clients

●Wrote manual test cases, and used Selenium to write some automated test cases

●Conducted performance tests for web services using JMeter and Rest web services tests using SOAP UI,

●Conducted app scans using SonarQube and documented the result in reports for business leaders, to identify security vulnerabilities, performance issues, and code quality issues

netBlazr, Somerville MA -Network Operations Center technician

March-September 2019

●Identified, analyzed, and troubleshot LAN and WAN issues and outages

●Scheduled maintenance for residential and business customers/Instructed AV techs onsite with resolving connectivity issues on the customers end

●Assigned static and dynamic ip addresses, and dhcp licenses for businesses

●Performed network maintenance through QA checks and smoke ping tests

●Documented and communicated network support activities with network engineers through trello and zendesk, e

●Answered calls/ Effectively answered, escalated, and resolved zendesk tickets, configured security systems and access permissions for business customers, configured and defined parameters for installation of LAN, WAN, hubs, routers, switches, controllers, multiplexers, or related networking equipment

● Assisted with creating nbops 2 in git lab/ Assisted with Installation of nbops 2 while ensuring integration with netXms,

●Trouble-shot router and other non network related connections issues with customers

October 2017- April 2018

Seated app.io, Boston - QA tester

●Managed customer and corporate relationships via excellent care and communication

●Worked with a passionate team to improve Seated's growth and expansion initiatives,

●Participated in daily QA activities geared toward refining product performance before mass implementation/ Ensured app quality (i.e test reservations in the morning, checking all times/businesses on the app are correct, implementing necessary changes, daily reporting on bug issues, etc)

●Created and implemented multiple testing process documents for daily manual quality assurance tests

● Created and trained sales team and all sales team documents including but not limited to scripts, pitches, rebuttals, and information pamphlet about Seated App

●Successfully identified and reported bugs and tasks through daily QA testing and communicated to software developers using Jira and trello,

●Managed Social Media

Education

2012 - 2014

Wentworth Institute of Technology, Boston - non degreed, civil engineering

October 2021-December 2021

Careerist Manual QA testing course

April-June 2020

Shecodes.IO

References available upon request

Contact this candidate