Post Job Free

Resume

Sign in

Member Team Customer Service

Location:
Troy, NY
Posted:
December 05, 2022

Contact this candidate

Resume:

Sheryl Rizzo

Owner and Operator - RIZZO ENTERPRISES

Waterford, NY 32935

adtvgj@r.postjobfree.com

+1-973-***-****

Work Experience

Owner and Operator

RIZZO ENTERPRISES - Wayne, NJ

June 2016 to Present

Ongoing concern which undertakes management of Investment Portfolios, Consumer Products Development, Jewelry Design and Creation and Photography, and Mediation (legal service business) in Civil and Family Law.

Mediator/Owner Juris Doctorate

NJ/NY

July 2015 to Present

after receiving Juris Doctorate Graduate of Concord Law School, CA and Paralegal certificate at Fairleigh Dickinson, NJ and certifying through the NYAPFM and NJAPM I provided legal mediation services in both Civil Court and Family Private Mediation services practicum/ business.

Group Fitness Instructor

Independent Contractor Services - Albany, NY

May 2014 to Present

Certified instructor in group fitness for Aqua, Land both standing and chair forms, speciality in arthritis and balance n mobility work with seniors.

Real Estate Sales Associate / Referral Agent

WEICHERT REALTORS - Morris Plains, NJ

June 2012 to Present

still actively participating as referral agent)

Direct sales and referral sales of residential properties in NJ. Tax Office Manager/Tax Processor

LIBERTY TAX - Clifton Park, NY

November 2015 to June 2016

Managed/hired/administered a tax preparation office. Duties included securing/maintaining client base, hiring/ training, preparing/reviewing/processing tax returns and administrative/financial and processing functions.

Owner and Operator

RIZZO ENTERPRISES - Wayne, NJ

July 2005 to June 2012

Management of investment portfolios, consumer products development, jewelry and photography. Sales Account Manager

MCI WORLDCOM/ MCI - Parsippany, NJ

June 1991 to June 2005

Recruited to lead several global accounts in the Northeast sales region and manage a 9-member team within $8.2 million territory. Grew market share in the financial fortune 500 and 100 company sectors by negotiating and increasing telecom global account contract sales by 12%. Results:

• Increased territory sales from less than $4 million to $8.2 million within two years, exceeding quota by 12% in 2003 and 15% in 2004.

• Fostered a robust, sustainable network of global account customers leveraging strong listening, presentation and closing skills to optimize sales results despite continual price declination pressure and previously dominant competitor advantage by selling new market product offerings and managed services.

• Introduced extended account sales team through partner sales and sales of their newly released products.

• Demonstrated an unwavering commitment to customer service, adding new customers while maintaining premium global account service levels within existing accounts. Executive Secretary

NABISCO BRANDS COMPANY - Parsippany, NJ

September 1985 to June 1991

Full time position to the Vice President of Marketing while attending 5 years of college in the evenings. Secured a B.S. with a GPA of 3.45. Major: Computer Science with minors in Math and Chemistry. Managed daily operations of Planters & Life Savers marketing department helping the VP to generate

$12.5 million annually. Provided floor sales and marketing leadership support to the Product Directors and their subordinate eight associates. Promoted to additionally assist the Division President's associate. Results: Recognized for superior performance and increased sales and marketing effectiveness Call Center Manager and Airline Agent

BRANIFF, REPUBLIC, AIR ATLANTA AIRLINES

September 1976 to August 1985

Ticket, Gate, and International Custom Dock clearance agent Managed daily call center department of approximately 30 agents which included monitoring, training, performing assessments, hiring and termination of agents, gauging agent effectiveness and ensuring use of program scripts to enhance customer service experience while maintaining efficient call processing. Airport duties required direct handling of customers and airline issues, addressing and resolving customer complaints, and processing passengers through proper channels and stations. Additionally held a part- time job teaching airline and travel adult evening travel agent course. Education

Certified in Group Fitness

IAFC - Daytona Beach, FL

May 2015 to Present

Certified in Taxation

Liberty Tax school - Albany, NY

October 2015 to October 2015

Juris Doctorate of Law in Law

CONCORD LAW SCHOOL - Los Angeles, CA

December 2013

Certification in Paralegal

FAIRLEIGH DICKINSON UNIVERSITY - S Hackensack, NJ

September 2012

B.S. in Computer Science

MONTCLAIR STATE UNIVERSITY - Montclair, NJ

June 1991

Certification

WILMA BOYD CAREER SCHOOL - Pittsburgh, PA

September 1976

College Prep

CLIFTON HIGH SCHOOL - Clifton, NJ

June 1976

Skills

• CUSTOMER SERVICE (10+ years)

• Secretarial (8 years)

• RETAIL SALES (10+ years)

• SALES (10+ years)

• CLOSING (10+ years)

• Direct Sales (10+ years)

• Contract Negotiation (10+ years)

• Legal Research (5 years)

• Legal Drafting (2 years)

• Computer Science (5 years)

• Recruiting (2 years)

• Negotiation (10+ years)

• Account Management (10+ years)

• Leadership (10+ years)

• Photography (8 years)

• Filming

• Adobe Acrobat (10+ years)

• Management (10+ years)

• Proofreading (10+ years)

• Presentation Skills (10+ years)

• Tax Experience (3 years)

• QuickBooks (2 years)

• Writing Skills (10+ years)

• Marketing

• Office Management (10+ years)

• Financial Report Writing (10+ years)

• Conflict Management (10+ years)

• Group Fitness (10+ years)

Certifications and Licenses

Real Estate License

Present

Enrolled Agent

Law Bar

Present

IAFC/AEA Group fitness

May 2017 to Present

Additional Information

EXPERTISE

• Sales Team Supervision

• External Territory Management

• New Account Development

• Existing Relationship Building

• Executive Presentations

• Proposals & Closing Strategies

• Sales Training

• Lead Qualification

SKILLS

Expertise in various computer software, MS office programs, capable of utilizing proper customer protocol, managerial ability, focused attention to detail, training ability, people management skills, customer service and issue handling resolution, salesmanship, contract negotiation, proof reading, attorney and paralegal skills, legal research and writing, real estate sales and contracts, life coaching and fitness instructor.



Contact this candidate