Data Entry Customer Service
Resume:
Leesburg Fl. *****
Phone: 478-***-****
Tonia R. Dees Email: *************@*****.***
OBJECTIVE To obtain a position serving customer needs, office duties and or clerical work. A position
where my skills in customer relations can be utilized.
EDUCATION Scottsboro High School, Graduated - 1990 (Scottsboro, AL.)
SKILLS Micro-film photography, Document Scanning, Data entry, People Skills, Microsoft Word,
Microsoft Excel, Internet, email, typing, Fax Machines, Calculators, Multi-tasking, Copy Machines.
EXPERIENCE Production Employee, Marvair (Cordele, GA)
December 2020 to August 2021
• Assembly Work.
• Trained other employees.
• Electrical, unit wiring.
Cashier/Cook/Server, Wendy’s Restaurant Corporation (St. Petersburg, FL.)
June 2017 to June 2020
• Perfect Attendance.
• Train new hires.
• Work as coordinator-multi-tasking.
• Excellent cash handling-drawer balance.
• Work over as needed.
Cashier/Cook/Server, Wendy’s Restaurant Corporation (Warner Robins, GA.)
March 2011 to April 2017
• Perfect attendance.
• Train new hires.
• Work as Coordinator – multi-tasking between three (3) stations.
• Answer phone.
• stock
• Excellent cash handling – drawer balances.
• Work over as needed.
Office Assistant, Houston Neuropsychology Group (Houston, TX.)
November 2007 to September 2010
• Digitally scanning of patient records
• Data entry.
• Confirm appointments.
• Appointment scheduling.
• Answer phones.
• Received payments.
• Open and close the office.
• Request patient records.
• Provided records for referring doctor.
• Collect patient information for attending doctor.
• Sent information packets to new patient.
2
Technician, Microfile, Inc. (St. Petersburg, FL.)
February 2007 to April 2007
• Microfilming customer documents for record keeping.
• Manual handling of film change-outs for cameras
• Digitally scanning and enhancing customer documents for record keeping.
• Data entry.
Cashier/Cook/Server, Wendy’s Restaurant Corporation (Pinellas Park, FL)
April 2006 to February 2007
• Received award and acknowledgement for hospitality and work ethics.
• Received pins and acknowledgements for outstanding employee twice.
• Perfect attendance.
• Worked as Coordinator – multi-tasking between three (3) stations.
• Filled in for management making bank deposits.
• Supervised morning setup crew for management, answered phone, stocking, handling
employee issues.
• Worked at other stores as needed.
• Excellent cash handling – drawer balances.
• Worked over as needed.
Cashier/Cook/Server, Captain D’s Restaurants (Conyers, GA.)
August 2003 to December 2005
• Store employee of the month three (3) times.
• Atlanta Regional employee of the month one (1) time.
• Received numerous bonuses for outstanding customer service.
• Received acknowledgements for excellent cash handling skills – drawer balances.
• Trained new management and new hires.
• Handled errands for management.
• Made bank cash deposits for management.
• Worked over as needed.
Cashier/Cook/Server, Captain D’s Restaurants (Scottsboro, AL.)
June 2002 to July 2003
• Received numerous outstanding Shoppers Reports for customer service.
• Trained new employee hires.
• Worked over when needed.
Cashier/Cook/Server, Captain D’s Restaurants (Sumter, SC.)
June 2001 to June 2002
• Received numerous outstanding Shoppers Reports for customer service.
• Trained new employee hires.
• Counted down employee cash drawers for management.
• Worked over as needed.
Cashier/Cook/Server, Captain D’s Restaurants (Scottsboro, AL.)
April 1999 to June 2000
• Received numerous outstanding Shoppers Reports for customer service.
• Trained new employee hires.
• Worked over as needed.
3
Assistant Dining Room Supervisor, Captain D’s Restaurants (Scottsboro, AL.)
March 1988 to November 1997
• Shift Leader assigned work duties to employees, 6-7 employees per shift.
• Handled customer Issues.
• Responsible for closing the front of the store at shifts end.
• Responsible for labor calculations for daily reports.
• Balanced each day’s work by daily reports.
• Received numerous outstanding Shoppers Reports for customer service.
• Made bank deposits.
• Ran errands to other stores/restaurants.
• Trained on all aspects of operations.
References furnished upon request
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