**** ****** **** **. ***. ***

Leesburg Fl. *****

Phone: 478-***-****

Tonia R. Dees Email: adtvg6@r.postjobfree.com

OBJECTIVE To obtain a position serving customer needs, office duties and or clerical work. A position

where my skills in customer relations can be utilized.

EDUCATION Scottsboro High School, Graduated - 1990 (Scottsboro, AL.)

SKILLS Micro-film photography, Document Scanning, Data entry, People Skills, Microsoft Word,

Microsoft Excel, Internet, email, typing, Fax Machines, Calculators, Multi-tasking, Copy Machines.

EXPERIENCE Production Employee, Marvair (Cordele, GA)

December 2020 to August 2021

• Assembly Work.

• Trained other employees.

• Electrical, unit wiring.

Cashier/Cook/Server, Wendy’s Restaurant Corporation (St. Petersburg, FL.)

June 2017 to June 2020

• Perfect Attendance.

• Train new hires.

• Work as coordinator-multi-tasking.

• Excellent cash handling-drawer balance.

• Work over as needed.

Cashier/Cook/Server, Wendy’s Restaurant Corporation (Warner Robins, GA.)

March 2011 to April 2017

• Perfect attendance.

• Train new hires.

• Work as Coordinator – multi-tasking between three (3) stations.

• Answer phone.

• stock

• Excellent cash handling – drawer balances.

• Work over as needed.

Office Assistant, Houston Neuropsychology Group (Houston, TX.)

November 2007 to September 2010

• Digitally scanning of patient records

• Data entry.

• Confirm appointments.

• Appointment scheduling.

• Answer phones.

• Received payments.

• Open and close the office.

• Request patient records.

• Provided records for referring doctor.

• Collect patient information for attending doctor.

• Sent information packets to new patient.

2

Technician, Microfile, Inc. (St. Petersburg, FL.)

February 2007 to April 2007

• Microfilming customer documents for record keeping.

• Manual handling of film change-outs for cameras

• Digitally scanning and enhancing customer documents for record keeping.

• Data entry.

Cashier/Cook/Server, Wendy’s Restaurant Corporation (Pinellas Park, FL)

April 2006 to February 2007

• Received award and acknowledgement for hospitality and work ethics.

• Received pins and acknowledgements for outstanding employee twice.

• Perfect attendance.

• Worked as Coordinator – multi-tasking between three (3) stations.

• Filled in for management making bank deposits.

• Supervised morning setup crew for management, answered phone, stocking, handling

employee issues.

• Worked at other stores as needed.

• Excellent cash handling – drawer balances.

• Worked over as needed.

Cashier/Cook/Server, Captain D’s Restaurants (Conyers, GA.)

August 2003 to December 2005

• Store employee of the month three (3) times.

• Atlanta Regional employee of the month one (1) time.

• Received numerous bonuses for outstanding customer service.

• Received acknowledgements for excellent cash handling skills – drawer balances.

• Trained new management and new hires.

• Handled errands for management.

• Made bank cash deposits for management.

• Worked over as needed.

Cashier/Cook/Server, Captain D’s Restaurants (Scottsboro, AL.)

June 2002 to July 2003

• Received numerous outstanding Shoppers Reports for customer service.

• Trained new employee hires.

• Worked over when needed.

Cashier/Cook/Server, Captain D’s Restaurants (Sumter, SC.)

June 2001 to June 2002

• Received numerous outstanding Shoppers Reports for customer service.

• Trained new employee hires.

• Counted down employee cash drawers for management.

• Worked over as needed.

Cashier/Cook/Server, Captain D’s Restaurants (Scottsboro, AL.)

April 1999 to June 2000

• Received numerous outstanding Shoppers Reports for customer service.

• Trained new employee hires.

• Worked over as needed.

3

Assistant Dining Room Supervisor, Captain D’s Restaurants (Scottsboro, AL.)

March 1988 to November 1997

• Shift Leader assigned work duties to employees, 6-7 employees per shift.

• Handled customer Issues.

• Responsible for closing the front of the store at shifts end.

• Responsible for labor calculations for daily reports.

• Balanced each day’s work by daily reports.

• Received numerous outstanding Shoppers Reports for customer service.

• Made bank deposits.

• Ran errands to other stores/restaurants.

• Trained on all aspects of operations.

References furnished upon request

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