Jacqueline Berg

**** ********* ********* #***

Honolulu, HI 96814

E-Mail: adtvg0@r.postjobfree.com

Cell 808-***-****

For over 20 years I have had much success in sales and management within luxury retailers and businesses. I have consistently proven my ability to establish rapport with clients, build clientele, and meet and exceed customer expectations and sales goals. I am now looking to expand my sales background by bringing my passion and abilities into a new sales environment.

• Exceptional customer service

• Building client relationships and rapport

• Top sales performer

• Facilitating trainings and meetings

• Event planning and booking

• Adaptability

• Managing and developing a strong sales teams

• Strong organizational skills

• Cold calling clients as well as building business through phone Sales and through one on one meetings

• Fast learner that believes in taking initiative

• Positive and creative thinker when it comes to problem solving or conceptualizing ideas

• Energetic work attitude while merchandising and building displays or marketing tools

• Conflict resolution

• Excellent communication skills

• Executing consistent events and creating spreadsheets and report to track success

PROFESSIONAL EXPERIENCE

Snorkel Bobs Honolulu, HI

Retail Store Manager August 2019-December 2020

●Managed and maintained a high traffic store that provided retail, rental services and booked excursions with a team of 6.

●Drove the success of our business by being hands on and building the business.

●Had continuous double digit increases from my first month.

●Hired, trained and coached new staff in both sales and sanitization

Honolulu Zoo Retail Gift Shop Honolulu, HI

Retail Store Manager February 2018-December 2018

●Oversaw and maintained all aspects of a multi-million dollar business.

●Opened and closed the multiple locations I oversaw

●Controlled hiring, coaching and succession planning for my staff

●Ensured and maintained all merchandising met company expectations

●Checked in and controlled all stock and inventory

●Maintained all bank deposits and controlled all register procedures

●Met and exceeded all sales goals as well as key point indicators

●Created innovative ideas to help grow the business

A’GACI Clothing and Shoe Store Kamakana Alii, Kapolei, HI

Store Manager June 2017-January 2018

●Setup store for grand opening and managed a team of 30 employees

●Opened and closed the store daily following policy and procedure

●Cleaned, organized and merchandised store regularly following company guidelines

●Coached and guided multiple employees and was able to promote several into management positions

●Interviewed and hire additional staffing

●Scheduled and set goals according to company guidelines

●Regular written reports and conference calls daily

MAC Cosmetics - Bloomingdales Ala Moana Center, Honolulu, HI

Business Manager October 2016- May 2017

●Setup and opened a new business in Ala Moana Center

●Managed and grew the business

●Lead a team of 5employees to grow and succeed

●Handled reports, tracking sales goals, and all required paperwork

●Sales and floor coverage providing luxury experience for clients

Bobbi Brown T Galleria DFS, Honolulu, HI

Business Manager August 2013 to 2016

•Manage a million dollar business in an international retail environment

•Plan and execute events and promotions

•Inventory control and management

•Participated on the creative end of various marketing promotions

•Provide luxury service to international customers

•Forecasting business and stock needs

•Building and maintaining a client base

•Consistently generated additional revenue through skilled sales techniques.

•Conceptualizing and executing brand and storewide events

GetMyBoat.com San Francisco, CA

Sales Associate 2013

●Helped to launch and create a leading website in the boating community

●Provided ideas and feedback on the website and app design

●Created the sales approach and verbatim for the sales team

●Conceptualized sales ideas and partnerships for business development

●Represented the brand at various venues

●Assisted in planning and coordinating promotional events

Saks Fifth Avenue San Francisco, CA

Business Manager 2007-2010

●Managed and coached a team of to meet and exceed sales goals

●Trained and developed staff to grow the business

●Booked, planned, scheduled and executed store events

●Controlled stock levels and ordering

Nordstrom San Francisco, CA

MAC Retail Manager 1997-2006

●Managed and developed a team of 25 artists

●Consistently grew the business on a monthly basis

●Won an award for best executed events in 2006

●Met and exceeded all sales goals

●Completed all corporate and sales reports regularly

●Involved in hiring and coaching sales team

EDUCATION

West Valley College Saratoga, CA

Fashion Design Certification 2006

Certification 2006

REFERENCES

Jeff Jarwin – The Skin Lab spa owner (MAC trainer) 916-***-****

Maren Bonnet – Cosmetics department manager (former) 808-***-****

Diane Elliot - Cosmetics Department Manager (former) 916-***-****

Randy Moore – Cosmetics Department Manager (former) 415-***-****

Darci Lemas - Cosmetics Assistant Department Manager (former) 916-***-****

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