Customer Service
Resume:
Kimmie Hagewood
Conroe, Texas 77301
adtvfy@r.postjobfree.com
Objective
Cashier
WWW
To utilize my knowledge, ability and proven experience to seamlessly prioritize, organize and administer tasks .My relevant experience includes 20+ years of proven achievements in leader and professionalism. Proven skill set experience within office machines and accounting software utilization. Bridging careers in healthcare and accounting has been a great asset to enable exceptional customer service, reliability, and dependability. Seeking an office administrator position within- in retail and service environments.
Professional Work Experience
07/2018 – July 28,2019
Goodwill Industries
W Davis, Conroe, TX
Production quota met Tagging, Sorting and Marking. Quickly advanced to cashier where high volume sales and customer service are strictly maintained. Accuracy with end of day closing cash till and retail closing and opening demands.
Hospice Provider
03/2017 - 04/2018
Mr. William & Ruby Howell
Midway TX
Provided all direct personal care and activities of daily living for aged and disabled. Provided transportation to medical and community resources, appointments, as well as personal shopping. Prepared meals, maintained environmental cleanliness, and general housekeeping.
House Manager/Direct Care Staff
07/2016 - 10/2016
Amazing Hope
Houston, TX
Scheduled and provided care for the aging and disabled within a safe, sanitary and caring environment. Was responsible for providing healthy meals, cleanliness, activities and supervised medication. Provided in home care, meeting standards and guidelines within State and organizational structure.
Direct Care Staff/ House Manager
02/2015 - 03/2016
Family Matters
Humble, TX
Provided exceptional quality care for the aging & disabled in group home (HCS) program, Planned and cooked nutritional meals, maintained safe and sanitary living environment,. Supervised medication, baths and all activities of daily living in 24 hour wake homes.
Maintained 24 hour monitoring, support and management for staff in HCS homes. Provided transportation to medical appointments, grocery needs, emergency staffing and recreational errands for clients.
Day Habilitation
02/2015 - 03/2016
Sower Foundation -
Humble, TX
Provided fun and exciting avenues for continued education/learning for clients with various needs. Made client assessments and goal recommendations for individual program applications Developed programs that assisted in growth and development, with care and concern for continued advancement of clients. Focused on developmental areas in living skills, and social and mental stimulation, with crafts, games, outings and exercise.
Inventory Audit Specialist
12/2014 - 02/2015
RGIS
Conroe, TX
Provided auditing for various organizations, to verify product value or volume. Advanced quickly and worked independent, to achieve the desired goals. Used 10 key by touch, Alpha Numeric Data Processing.
Plant Accountant
03/2014 - 10/2014
Bredero Shaw
Conroe, TX
Export/verified departmental personnel hours, and recorded production costs.. Processed purchase requisitions, created purchase orders, and maintained general ledger. Received, and verified departmentalized process A/P, communicated and addressed discrepancies with vendors. Provided monthly reporting of planned and actual variance, and general ledger entries as needed. Made travel accommodations, expense reconciliation, travel logs, and employee per diems.
Senior Accountant
01/2013 - 09/2013
ATSER LP
Houston, TX
Maintained daily finance and accounting operations with inter-company transactions. Provided A/P, A/R, collections, cash flow, financial planning, budget development and forecasting, and reconciliation of accounts. Researched and performed journal entries as needed. Prepared financial data to meet specific needs for company contracts. Exported/verified hours for project distribution. Provided HR intake, payroll deductions, healthcare, expenses, and check production, prepared 941 & 940 tax remittances. Maintained company's Policies & Procedures, internal legal file research, and job costing within divisions. Made immediate impact with cash-flow, by maintaining detailed recording within the accounting division.
Assistant Manager
02/2011 - 06/2011
Dress Barn
Humble, TX
Drove and maximized store sales to achieve sales goals with UPAT, ADS, Planned and controlled employee payroll hours to meet budget. Established, trained and demonstrated exceptional customer service. Coached, confronted and counseled Associates, to improve performance. Processed in-coming freight, distributed by matrix, maintained product inventory, and maintained signage. Designed promotional display's, and marked down prices., Maintained cleanliness and the quality customer service Dress Barn is known to uphold.
Assistant Manager
07/2010 - 12/2010
Rue 21
20506 Hwy. 59, Humble, TX
Drove and maximized store sales to achieve goals, which included matrices for Sales, UPT, ADS and Fragrance goals. Planned and controlled payroll to stay within budget. Established, taught, and demonstrated exceptional customer service. Provided associates with the tools necessary to ensure customer satisfaction through training, development and example. Provided positive resolution to challenges and complaints from customers Executed company directives and product placement, display and signage. Accuracy in executing markdown’s, shipping, receiving and cash control. Coached, confronted, and counselled associates to improve their performance.
Department Supervisor
03/2008 - 07/2010
Kohl's Department
7103 FM 1960 E, Humble, TX
Set up floor plans for April 2008 grand opening. Maintained store matrix in fixtures and product placement. Processed products for workflow throughout the department. Kept product moving throughout the stockroom throughout point of sale Processed returns, while maintaining cash count accuracy. Closed store till’s with confidential materials. Maintained industry standards in credit (Kohl’s Charge Card and E-Mail) customer satisfaction and product resolution. Cross trained in returns, jewelry, cosmetics, fragrance, and shoes.
Bookkeeper / Office Manager
01/1998 - 08/1999
H & I Boring & Tunneling Inc.
Box 11670, Houston, TX
Maintained daily accounting & operational support. Reconciled cash accounts, Performed record keeping and reconciliation on operating and payroll banking, financial fund transfers and track inter-company advances versus liability accounts with holding company. Analyzed accounts receivable. Sent collection letters, and calls to meet cash flow requirements. Provided inventory control. Set up and maintained all personnel records, to include employment verification, I-9 verification, and time card calculations, Set up payroll tax defaults. Processed checks. Maintained benefit deductions,, savings and advances. Reconciled bank statements, maintained general ledger balances and prepared financial statements.
Bookkeeper/Office Manager
06/1995 - 01/1997
Rapid Gear Repair
4631 Winfield, Houston, TX
Maintained office support for sales, services, administration and operations. Provided sales bids, and contract proposals. Coordinated the relocation and set up of offices following company’s acquisition by Philadelphia Gear. Maintained professional appearance and communication. Ran switchboard and maintained correspondence, shipping documents, time sheets, and job records. Scheduled appointments, and compiled data for month-end reporting. Performed job cost auditing, A/P, A/R, aging analysis, invoicing, inventory receipts,.
Bookkeeper/Office Manager
02/1989 - 02/1995
Nick's Diesel Service Inc.
8200 I -10 Easwt, Houston, TX
Instrumental in conversion of accounting systems from hard copy to software. personnel records. Performed calculation of hours, and preparation of commission statements, payroll, 940, Suta, Futa, W-2 and 1099 documents. Maintained general ledger balances, reconciled accounts. Performed collections, monthly and year-end closings, journal entries, budget development and administration, A/P, A/R. Inventory, job costing, and preparation of financials.
Education and Training
Completion Date
Issuing Institution
Location
Degree Received
Course of Study
North Harris Community College
Houston, TX
1 Year at College or a Technical or Vocational School
Computer / Data Processing
Leesville High School
High School Diploma
Skills
Windows Applications (7,8,10, Professional, Vista) Microsoft Office, Word, Works, Sage300 CRE, Timberline, Quick-books, Peachtree, ACCPAC Bedford, Varnet, IFS, Enterprise, ADP,Time in a Box, Boomer, Pay-Link, Microsoft Excel, Crystal Reports, Oracle, Total Commander, Lotus Notes, Outlook, Internet Explorer, PDF, Snippet and others in a rapidly changing software environment. Additional Skill’s 10key BT
Caliber Collision
1461 Interstate 45N.
Conroe, Texas 77304
September 30, 2019
Respected Hiring Personnel,
I was pleased to see the job posting on your website Caliber Collision.com and I am writing to apply my candidacy for the posting of an office administrator. After extensively researching about your company’s needs and expectations, I am confident that I possess the necessary skills to successfully do the job and perform above expectations. I intend to prove my candidacy is accurate.
Highlighting about my experience, I have 20 years of solid office and administrative skills backed by over 10 years in customer service. I lam a pro-active professional who has been consistently praised as a results-oriented by my co-workers and management. I’ve developed the skill set directly relevant of the office administration role you are hiring for Including dependability, reliability and professionalism to the role. I have gained the necessary exposure for handling timely sensitive documents while giving the finest to ensure customer is satisfied with the service being offered. I have consistently demonstrated critical thinking, analytical and leadership abilities in every aspect of my career.
My latest resume is enclosed with this letter. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you after looking for. I look forward to elaboration on how my specific skills and abilities will benefit your organization. I am confident about my candidacy and I look forward to meet over a personal interview. Please contact me at 936-***-**** or via email at adtvfy@r.postjobfree.com to arrange for a convenient meeting time.
Thank You for your kind consideration, and I look forward d to hearing from you soon.
Respectfully,
Kimmie Hagewood
Baymont Inn Suites By Wyndham
The Woodlands
18484 Interstate 45
Conroe, Texas 77384
September 30, 2019
Respected Hiring Personnel,
I was pleased to hear on the p[possibility of the jo opening soon,and I am writing to apply my candidacy for the posting for front desk personnelff.. After extensively researching about your company’s needs and expectations, I am confident that I possess the necessary skills to successfully do the job and perform above expectations. I intend to prove my candidacy is accurate.
Highlighting about my experience, I have 20 years of solid office and administrative skills backed by over 10 years in customer service. I lam a pro-active professional who has been consistently praised as a results-oriented by my co-workers and management. I’ve developed the skill set directly relevant of the office administration role you are hiring for Including dependability, reliability and professionalism to the role. I have gained the necessary exposure for handling timely sensitive documents while giving the finest to ensure customer is satisfied with the service being offered. I have consistently demonstrated critical thinking, analytical and leadership abilities in every aspect of my career.
My latest resume is enclosed with this letter. After reviewing my resume, I hope you will agree that I am the type of competent and competitive candidate you after looking for. I look forward to elaboration on how my specific skills and abilities will benefit your organization. I am confident about my candidacy and I look forward to meet over a personal interview. Please contact me at 936-***-**** or via email at adtvfy@r.postjobfree.com to arrange for a convenient meeting time.
Thank You for your kind consideration, and I look forward d to hearing from you soon.
Respectfully,
Kimmie Hagewood
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