ERIC POWELL

**** ******** **, **************, **, 23116, US • 804-***-**** • adtvfi@r.postjobfree.com Demonstrate knowledge of insurance products, services, and customer interactions.

[Job Title] with [Number] years of experience solving problems creatively and achieving win-win outcomes using tact and diplomacy. Proficient at listening to customers, meeting productivity goals, and staying current on company offerings. Committed to providing world-class customer service while remaining professional. Skilled at coordinating paperwork, processing payments, and working independently to meet customer needs. Working with stressed, confused, and upset people who need benefits information and supportive guidance to navigate [Type] systems is one of my specialties.

Strong interpersonal skills

Customer-oriented

Customer-oriented

Good communication skills

Telemation e-CRM

Upselling techniques

High School - 1988

Fultondale High School - Birmingham, AL

EPA I condition Universal, 2 years of electrical certification, 2 years of welding, break masonry certification behavioral modification certification emotional behavioral certification - 2006 Wyndham vocational - Pampa, Texas

Customer Service Specialist - December, 2019 to November, 2022 firstSTREET - Colonial Heights, VA

By highlighting target merchandise with strategic promotional approaches, I was able to consistently meet upsell goals. Processed new orders quickly and accurately, completing [Number]+ daily transactions. Helped customers by answering their questions and completing their requests. Efficiently and accurately processed a large number of transactions. Greeted them and gave them product information as customers entered. Provided attentive and skilled assistance to all customer needs. Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls. Professional Summary

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