Regia Acheampong

adtvem@r.postjobfree.com / +1-202-***-****

Anacostia Naval Station, DC

Executive Profile

Experienced and qualified case manager with 10+ years of excellence in providing recovery community support, mental health service, and peer and resident support. A certified recovery specialist and a WRAP facilitator with a proven ability to support clients with diverse needs and preferences. Skilled in working with a variety of challenges and making a real difference in people’s lives. Comprehensive understanding of service priorities, costs, and quality parameters consistent with the patient recovery goals and the behavioral health home.

Demonstrated ability to contribute to ongoing professional development in the areas of mental health, wellbeing, conduct, and safety and protection. Highly skilled in overseeing multiple tasks, performing within a fast-paced environment, working effectively under pressure, and meeting tight deadlines. High sense of integrity, adept at handling confidential information, excellent communication skills, and a caring and patient personality.

●Motivational Interviewing

●Clinical Intervention

●Medication-Assisted Treatment

●Microsoft Word, Excel & PowerPoint

●Case Management

●Individual / Group Counseling

●Crisis Intervention

●Cognitive Behavioral Therapy

●Conflict Resolution

●Cross-Team Collaboration

●Patient Intake

●Crisis Management

●Behavioral Health

●Addiction Counseling

●Mental Health Counseling

●Presentation Skills

●Social Work

●Substance Abuse Management

●Reporting & Documentation

●Effective Communication

Career Highlights

Case Mgr./ Mental Health, Choice Community Health - Capital Heights, Md.

June 2021 – Current

●Interact with patients, families, and care providers to assess patient needs and support systems.

●Enable high-quality patient outcomes by liaising with health care professionals, communicating, advocating, and utilizing community resources for cost-effective interventions and outcomes.

●Act as a clinical resource and educator for helping clients develop coping mechanisms for dealing with traumatic episodes.

●Plan for crises on an ongoing basis and assess patients for transitioning to the next appropriate level of care.

●Utilize de-escalation techniques to diffuse critical situations, prioritizing safety concerns and explaining these scenarios to patients and attendants with compassion.

●Demonstrate appropriate use of crisis management techniques and skills and monitor the patient's use of these services.

Certified Peer Specialist, Beacon Health Options - Washington, DC

April 2019 to Present

●Spearhead a caseload of 15 consumers for providing integrated case management services.

●Schedule and meet with new and existing consumers in one of two Wellness Centers and conduct risk/need assessments and create individual treatment plans for each assigned client.

●Develop rapport with new consumers and introduce the integrated case management program service delivery model.

●Document face-to-face and telephonic sessions in Flex-Care within 48 hours of meeting and servicing consumers.

●Identify consumer strengths, limitations, and needs based on the person-centered model of community support services and provide support by addressing social determinants of health, conducting assessments, developing care plans, and connecting consumers to community resources.

●Increase consumer resources and potential for sustained wellness by developing and fostering trusting relationships with community providers.

●Provide peer support to consumers and family members at critical points in their treatment process and advocate on their behalf when required.

Residential Specialist, Phoenix House Foundation - Arlington, VA

June 2018 to June 19, 2019

●Orchestrate day-to-day operations of the Adult Men's Residential Center by furthering a Residential Community Structure.

●Monitor therapeutic milieu and client activities, transport clients to outside activities, evening AA meetings, and appointments as needed.

●Identify contacts requiring a higher level of intervention and follow the facility’s protocol for intervening and handling crises or high-risk situations.

●Maintain and abide by ethical boundary guidelines within the scope and setting of the therapeutic interaction.

●Monitor client compliance with alcohol and/or drug counseling and assure a safe and drug-free environment while providing Life Skills and 12 Step Education.

Certified WRAP Facilitator, Our Door - Washington, DC

Oct 2017 to Sep 2018

●Delivered peer-recovery education and provided supportive wellness education to peers with mental health and substance abuse challenges.

●Counseled and advised clients on behavioral problems, daily decision-making, and resolution of minor problems.

●Empowered consumers to maintain wellness and increased their potential for meeting recovery goals.

Certified Peer Specialist, Anchor Mental Health - Washington, DC

Dec 2014 to Oct 2017

●Supported successful integration of St. Elizabeth's Hospital’s residents into the community via Community Residential Facilities and Supported Living Facilities into the community by providing WRAP-around services, including medical appointments, mental health services, and knowledge of socialization skills through support group facilitation.

●Modeled appropriate behavior and dress for the community while teaching and supporting the use of skills for self-advocacy, travel training, and encouraging independence.

●Maintained records of client progress and services performed, reporting changes in client condition to manager or supervisor.

Certified Peer Specialist, Department of Corrections/RSAT - Washington, DC

July 2014 to Sep 2014

●Provided non-professional support to the inmates of the RSAT program in accordance with the identified treatment plan established by the clinicians.

●Updated consumers on recovery plans, social development, and functioning by collaborating with the treatment team and community-based providers while maintaining 100% privacy and confidentiality.

●Supported and encouraged individual participation in community self-help programs and activities.

●Documented individual progress and maintained a permanent record of activity according to the DOC and RSAT policies and procedures.

Peer Recovery Specialist, Community Connections - Washington, DC

March 2011 to March 2013

●Enabled women in recovery to obtain necessary resources and skills for healthy living and working in the community.

●Participated in the Leadership Council and facilitated peer support groups designed for teaching life skills.

●Provided outreach support and face-to-face counseling sessions to women in recovery.

●Led process steps for the development of brochures, manuals, and marketing films.

●Supported participants in identifying additional recovery support and resources in the community.

●Participated in the program services evaluation within the city and wrote reviews of programs to be incorporated in the services manual.

●Attended National meetings as a representative of the Sisters Empowering Program.

Residential Monitor, Samaritan Inns - Washington, DC

April 2007 to March 2012

●Supervised and guided (15) women in a 24-hour residential substance abuse program.

●Empowered residents to practice the principles learned during their 28-day treatment.

●Ensured overall safety of the facility and community during assigned shifts.

●Oversaw program activities, handling de-escalation, and crisis situations, while helping build and encourage a home-like environment

●Monitored the residents' passes and visitors while documenting all interactions with residents.

●Aligned resources, team members, and residents for effective execution of the Twelve Step Program.

●Expressed logical deliberation and focused follow-up when dealing with chemically dependent individuals.

Education, Certifications & Licenses

High School Diploma or GED

Certified Peer Specialist Sep 2013 to Sep 2021

Driver's License

Certified Peer Specialist/Recovery Coach Sep 2019 to Sep 2023

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