Post Job Free

Resume

Sign in

Operations Manager Customer Service

Location:
Conyers, GA
Salary:
30012
Posted:
December 05, 2022

Contact this candidate

Resume:

Operations Manager

Rockdale County Storm Water Dec 2021 – Present

Assess project schematics to estimate the accurate repair requirements and resources for maintenance, and construction of state and county roads, bridges

Manage 2+ crew infrastructure and monitor safe installation and repair of guard rails and fences

Direct complex engineering works for water and sewer infrastructure construction and landscaping projects and programs, ensuring technical competence and compliance with all current codes and criteria

Monitor the implementation of different models of wastewater collection and transportation

Decrease operational turnaround through continuous process improvement and streamlining activities for effective stormwater management

PROFESSIONAL EXPERIENCE

Possess superior organizational skills and experience in overseeing overall project dynamics from scope setting to cost estimation, and funds and logistics management

Pay attention to the details, robust in conducting research, gathering intelligence, and assessing risk for effective and logical decision-making regarding the project

Skilled in communicating with a diverse base of individuals and groups, capable of linking different internal/external partners and leading direct/indirect workforce, using excellent interpersonal skills

PROFESSIONAL ATTRIBUTES

A goal-focused leader with a proven record of successfully completing various multi-million construction, repair, and maintenance projects. Expertise in setting project milestones and schedules, resource planning and allocation through estimating/forecasting/budgeting, analyzing risks, and financial reporting. Demonstrated exceptional skills in negotiating and administrating suppliers’ contracts. Refined cross-functional processes and increased productivity by coordinating tasks effectively through collaborative communication. As a determined professional seeking an opportunity to utilize knowledge and experience to help optimize project performance through overall oversight, integrating technologies, developing SMART operational and financial goals and cost-efficiency for continuous process improvement, and accomplishing deliverables on time.

PROFILE SUMMARY

770-***-****

885 Brair Creek Court, 30012, USA

ALBERT FELTON HARDY

H

A

CONTACT

EDUCATION

Bachelor of Science in Construction Management

Tampa College - Tampa, FL

1991

PROFESSIONAL SKILLS

Strategic Planning and Implementing

Project Interface Management

Process Improvement

Operational Supervision

Team Training and Development

Independent & Teamwork

Strong Verbal and Written Communication

Collaboration

Contract Negotiation

Critical Thinking and Analysis

Relationship Building

Customer Care

Vendor Acquisition and Retention

Contract Compliance

Workload Prioritization

Safety Regulation

Risk Assessment & Mitigation

Financial Management: Estimation, Forecasting, Budgeting, Resources Allocation, Sourcing, Cost Control

Reporting

REFERENCES

Stanton Armstrong

470-***-****

John L Robert

404-***-****

Evette Robinson

404-***-****

Ensure consistency in county efforts by maintaining legal requirements and acquiring county and state stormwater permit

Supervise county employees and coordinate repair and maintenance works with other county departments

Create a book of standards and operating practices for maintaining and repair of the Stormwater Infrastructure

Completed the Strom water Annual reports for the HS Environmental Protection Division to fulfill the county Strom water Permit requirements

Perform Strom water site inspection required for the annual NPdes report, ensuring compliance with county ordinances for stormwater problems

Respond to inquiries and concerns regarding stormwater quality, provide information to citizens and address complaints

Visit the project site to assess performance and adherence to the layout plans

Oversee legal requirements and acquisition of pre-construction documentation, permits, and NOCs, coordinate with the officials for site inspections

Perform research for sourcing better raw and finished materials and negotiate contract terms such as quality, prices, and delivery with the contractors and subcontractors

Analyze the potential risks and coordinate with the suppliers, senior/associate engineers, project leads, and technicians for value engineering and end-to-end technical guidance

Maintain and analyze database, prepare several reports and presentations on project budget, projections and actual cost variances, schedules, key issues, and safety

Supervise and adjust the resource deployment to address the financial constraints and gaps in materials availability

Brief the stakeholders regarding project scope, pre-construction planning, budget, expense plan, contract compliance, units of work completed, and incremental milestones

Implement worksite security and occupational health and safety regulations to ensure seamless project delivery

Area Operations Manager

DBI Services LLC May 2016 – Oct 2021

Managed 4 crews’ infrastructure, guardrail cable, guardrail, and Attenuators across state highways and roads and county roads

Led Street Maintenance, Repair. Street Milling, Asphalt repair, point repair, potholes repair activities and installed road markers, reflective curb system, flexible Delineator pavement markings, Road reflectors, and Street Signs

Performed inspections of Storm Drain installations for repair and maintenance

Supervised landscaping, mowing grass and plantation, and pruning of grass and flowering shrubs, hedges, and trees

Collaborated with the Crew Supervisor and Technicians to effectively manage personnel, materials, and equipment and assess subcontractors' performance

Area Supervisor

Public Works Department – Atlanta, GA Nov 2011 – May 2016

Responsible for emergency response and customer service throughout the district for guardrail assets

Oversaw implantation and enforcing safety policies and handled post-event damage assessment and repairs

Reviewed and approved daily paperwork and timesheets to control inventory control count

Scheduled visit of different sites after the storm ravaged the area to determine overall district needs for personal and equipment



Contact this candidate