Customer Service Agent

Maydene L. Alporque

***** ****** ***., ******, ** 90745 424-***-**** ***************@*****.***

Objective

Customer focused representative experienced in resolving issues to ensure customer satisfaction and loyalty including team participation in improving future goals.

Education

ASSOCIATES 1984 MARYMOUNT PALOS VERDES COLLEGE

·Major: Business

·Minor: Communications

·Related coursework: Economy

HIGH SCHOOL DIPLOMA 1982 KAMEHAMEHA SCHOOLS

·Major: General Education

·Minor: Life

·Related coursework: Human Reality Course

Skills & Abilities

Exceptional telephone etiquette Cashiering process for cash and credit

Over 30yrs Customer Service International and Domestic shipping knowledge

10 key by touch Computer literate

Package tracking and documentation Assembles and preps parcels for shipping

Inventory on equipment and supplies Process parcels for shipping and receiving

Stock all retail equipment and supplies Patient and diligent

Consultative skills to customer needs Team player to accomplish goals

Hard working and reliable Able to lift up to 50lbs with correct tools

Experience

MACHINIST, CALL CENTER CUSTOMER SERVICE, WAREHOUSE, CUSTOMER SERVICE 1ST CALL STAFFING, ULTIMATE STAFFING, ADECCO, VOLT SOLUTIONS, AEROTEK JUNE, 2017 TO CURRENT

·Machinist for Pacific Sintered Metals organized machine parts and added to molds for packing and distribution; Answering various incoming calls for COVID19 information for testing; Unloading and loading freight at FEDEX HUB LAX; Customer services for DB Schenker Food prep and packing into food carts; unloading and cleaning of food carts for the airlines for a catering company called Air Fayre.

SENIOR CUSTOMER SERVICE AGENT FEDEX CORP NOVEMBER 1997 TO MARCH 2015

·Displayed courtesy and strong interpersonal skills with all customer interaction and issues. Utilized consultative skills to anticipate customer needs suggested alternatives and provide solutions. Knowlegeablein all areas of shipping and receiving parces and the company’s restrictions of proper/ improper packaging contents and internationally including declared values for each countries tariffs and restictions. Retail operations utilizing cashier services for cash and credit purchases. Moved boxes andequipment up to 150 lbs, stocked materials, manage challenging projects to operate front counter activities. Took inventory of all retail materials, office supplies and equipment. Completed assigned tasks based on priority and 10 key by touch.

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