ILICIA FISHMAN – 847-***-**** - adtve7@r.postjobfree.com - Pharma Business Analyst/PC REMOTE

•Pharma Business Analyst/Project Manager - 14+ years of Pharmaceutical experience; 10 years of Pharma BA experience;

Project Management Certification; Works with strategic business C-level Executives. Procurement (SAP); Project Management, planning, procurement, delivery. Business Process analysis; documentation, gathers requirements; Proof of Concept, manages change, performs testing, and validation of requirements; creates operational procedures; manages deadlines; works with

internal/external clients on Communication projects, ad campaigns, Sales & Marketing Projects; Safety & Awareness initiatives; Sales Training Projects (Salesforce.com); Product Launches (worked on Flagyl 7.5 mg; Calan; Celebrex (Pfizer); responsible for regularly managing projects with team level integration points. Gathers project requirements (meets with Business Project Sponsors); develops & updates Project Plans including the key deliverables, resources and timelines, creates project articles (i.e. – Project Charter, Project Scope, Timeline, etc.); creates Work Breakdown Structure with tasks, roles, resources, rates, work effort, % complete, etc.; creates & submits Weekly & Monthly status reports; RAID log; manages deliverables; business process mapping; data flow for new/upgraded software; interfaces; customization (works with DevOps team); data analysis; data flow; performance/validation testing; training; UAT; gap analysis; experience working with 3rd party vendors; change management; test/resolve/documents defects

•Regulatory/Migration - 5+ years Regulatory experience; works with R&D Teams, supports PV, Medical Affairs; Clinical Information

Resources; Artificial Intelligence; 10+ years global Project implementation experience; 14+ years working in a validated environment; works with vendors for system migrations/integrations; manages legacy data

•Compliance - Responsible for Project Management and Compliance Projects including annual Compliance exercise for PCI-DSS, SOX, HIPAA; data gathering, entering data into Archer to create & send out questionnaires, tracks compliance for questionnaires; analyzes QA answers to create gap analysis, uses Issue Manager in Archer to mitigate & rank risks and assign action items, due dates & action item owners; performs Risk Management to identify and resolve Risks and Issues during Planning and as they arise; follows up with App Owners & Internal department heads to mitigate risk and close gaps; responsible for, assists with internal audits, metrics reporting, weekly status reports; strong, creative problem-solving abilities; Responsible for Projects including annual Compliance exercise for PCI-DSS, SOX, HIPAA using Archer (completed 2017 Allstate Annual HIPPA exercise); First point of contact for assistance with answering questionnaires and finding/uploading evidence; Data gathering, entering data into Archer to create & send out questionnaires; tracked compliance for questionnaires; Analyzed questionnaire answers to create gap analysis; Third Party

Risk Management; uses Issue Manager in Archer to mitigate & rank risks; Assigns action items, due dates & action item owners; Maintains RAID Log; Experience assisting with internal audits, gap analysis and writing final reports

•Risk Management - Performs Risk Management to identify and resolve Risks and Issues during Planning and as they arise

•Governance/Change Management- Maintains quality service by establishing and enforcing organization standards. Adheres to and analyzes project/program policies processes, standards, governance, and metrics; ensures quality; ensures ITSM is followed; ensures compliance with corporate policies & procedures; ensures mandatory training

•Project Tracking - Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the project needs; Monitors plan and highlights anticipated issues or slippage; schedules meetings; takes/distributes meeting minutes; meeting agendas; documentation, closing documents, Lessons Learned meetings & documentation;

•Project Finance – Actuals vs. Estimates – Records, monitors & produces reports for Project Financials (i.e. - project actual costs vs. project budget, etc.; ensure all projects are on schedule and on budget)

•Documentation/Governance – maintains documentation according to Guidelines & Department policies; creates and distributes weekly status reports.

•Communication – Outstanding cross-functional communication skills. Manages internal/external relationships. Experience presenting to C-Level executives and internal/external clients. Persuasive presentation experience; able to describe technical processes in terms the business can understand; ability to read others; excellent active-listening, negotiation & self-monitoring skills; creative problem solver that thinks outside-the-box; proactive problem management. Captures and communicates weekly project status to teams, project stakeholders and management on a weekly basis; meets with Project Teams, Business Sponsors; experience working with global team members where English is their second language (speaks basic French); strong presentation skills (to upper management, business sponsors/executives, stakeholders); keeps Business Project Sponsors/Stakeholders informed & updated; translates Technical needs to language the business can understand; escalates issues (if needed) to Program Manager; interfaces with cross-functional teams and departments (Purchasing, Legal, Safety, Governance); visual communication experience; digital media experience; multi-tasker; meeting & event planning experience

•Process Improvement - Has good judgment regarding which creative ideas and suggestions can improve our business and implements identified solutions. Determines the best approach for the projects being managed. Makes recommendations for improving efficiency, product delivery and expense reduction in projects

•Governance/Change Management- Maintains quality service by establishing and enforcing organization standards. Adheres to and analyzes project/program policies processes, standards, governance, and metrics; ensures quality; ensures ITSM is followed; ensures compliance with corporate policies & procedures; ensures mandatory training

•Project Metrics/Time Tracking & Reporting- Responsible for time tracking, reporting & metrics including updating and maintaining departmental staffing reports, KPI’s – CPI/SPI – runs Business Intelligence reports daily to obtain CPI/SPI for each project. Tracks & reports metrics and project status weekly & monthly. =

•Resource/Vendor Management - Completes projects by coordinating/hard booking resources and updating timetables with user departments and data center. Manages contractors; negotiates with Vendors; Vendor Management; manages multiple vendors. Paid out $20 million in contractor billing using SAP. Liaison to Legal, Purchasing, A/P

•SharePoint - SharePoint is used as One Source of Truth for projects. All project articles (i.e. - project scope, project charter, project timeline, etc.); document sharing for project team; Wiki updates for Project Stake; holders/Sponsors; manages SharePoint permissions

TECHNICAL SKILLS:

•Clarity; Microsoft Project; SAP PPM; Advanced Microsoft Office – Excel (V-lookup, filters, pivot tables, formulas),

Outlook (global, domestic; Net meeting, Skype, etc.); PowerPoint; Word, Visio; SharePoint; Archer, ServiceNow, Fieldglass, Global PM & Salesforce.com migration experience KEY SKILLS:

•Pharma Business Analysis, Project Management; R&D Experience; ability to learn quickly, flexible, extensive knowledge of SDLC & Agile methodologies, Process Mapping experience; Quality & Compliance experience; knowledge of the drug development process; Project Finance, Project Scheduling; excellent time management; database management; project tracking; Process Improvement; Training Coordination; Creative Problem Solving; analysis; mitigation; process improvement; safety & compliance; highly creative

METHODOLOGIES:

•Adaptive Project Management Life Cycle, agile project management, Extreme Project Management Life Cycle, Incremental Project Management Life Cycle, Iterative Project Management Life Cycle, Linear Project Management Life Cycle, SDLC-Software Development Life Cycle, Mitigation, PMLC- project management life cycle, Risks Mitigations

EDUCATION:

Northwestern University – Evanston, IL – 2003 - Communication Studies

American Management Association – Chicago, IL – 2001 - Project Management Certification

WORK EXPERIENCE:

Business Analyst Consultant- Vendor - Grade A Services – Oct 2015-Present

TF&A – Northbrook, IL (5/20-Present)

Project Manager Consultant - Responsible for Project Management, Salesforce.com/Veeva Program as well as other IT Projects; met with internal staff to clarify needs and managed all scheduling needs appropriate to timelines. Researched and identified Best-In-Class strategies, processes, and organizational structures to allow the organization to implement and maintain effective operations. Performed Risk Management to identify and resolve Risks and Issues during Planning and as they arise. Contact for troubleshooting for Salesforce.com/Veeva – recent Salesforce.com upgrade has some bugs (in the I Pad program the reps use); Data Management; Assists Sales Reps with setting up Speaker Program events (included location, meals, speaker, speaker rate, etc.) In Salesforce.com/Veeva; Trackwise; Sales Training; Change Management

Cognizant – North Chicago, IL (1/13/2020-5/15/2020)

R&D Project Business Analyst - R&D – Primary Function – Manages Artificial Intelligence projects in Clarity within the constraints of human and financial resources and changing priorities to ensure the successful completion of the project. Partners with business sponsors/key stakeholders to confirm project success criteria. Establishes and ensures transparent reporting of project status, issues, risks, and financials. Coordination of integration activities with other systems/teams; Coordination of internal activities and deliverables (Demand, release, change, IT deliverables, etc.); Clarity, ServiceNow, SharePoint, Project Finance (Estimates, Actuals, Budget, Forecast, Monthly Accrual) Financial management/reconciliation (Internal Systems, etc.) ServiceNow; cross-functional communication with Functional Leads, Portfolio Managers, Project Managers, PMO Administrative Resources

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Tenneco – Lincolnshire, IL – (5/19-12/19)

R&D Sr. Business Consultant - Company purchased another company and needed to form 3 separate companies with 3 active directories. Assisted with migration of users from Active Directory A to Active Directory B, with the scheduling of users migrations between Active Directory domains; attended daily stand-up meetings; prepared weekly status

reports; maintained incident report; assisted with assigning Service Desk requests after migration; takes meeting notes and tracks Action Items. Uses excellent cross-functional communications skills to work with internal and external personnel as well as Global end-users. Created Migration Email Notice templates in 11 languages; used advanced Excel skills to track migrations; prepares weekly reports and migration counts by site.

Honeywell – Des Plaines, IL (8/18-5/19)

Responsible for Business Analysis, R&D, & Project Management; weekly status reports; project team meetings; phase gate meetings; lessons learned meetings; manages all scheduling needs appropriate to Project timelines. Excellent computer skills, including proficiency with spreadsheets, databases, preparation of project specifications, computerbased scheduling tools, and SAP. Fundamental understanding of UOP project documentation (engineering deliverables); established and maintains project documentation and correspondence system, based upon Engineering department practice; assists Project Engineers in logging and tracking project correspondence; assures timely response to technical queries and deviation requests; monitors progress of specific activities against the project schedule and to keep SAP project plans current; Issues periodic summary reports, including providing input to or preparation of project and center metrics reports; monitors project costs by creating and reviewing SAP reports; data migration; distributes meeting minutes from customer and Project Team meetings and to manage action items; works to ensure timely release of all project technical documentation. Tracks and facilitate electronic release of project documentation via SPOTS to customer (internal Retrack & ProjectWise documentation); produces general specifications and index sheet; Maintains the Quality Plan, including ensuring checklists are completed and submitted for database entry and coordinates Project

Review Meetings

TF&A – Northbrook, IL (10/16-8/18)

Responsible for Business Analysis/Project Management, R&D, Salesforce.com/Veeva Program as well as other IT Projects; met with internal staff to clarify needs and managed all scheduling needs appropriate to timelines. Researched and identified Best-In-Class strategies, processes, and organizational structures to allow the organization to implement and maintain effective operations. Performed Risk Management to identify and resolve Risks and Issues during Planning and as they arise. Contact for troubleshooting for Salesforce.com/Veeva – recent Salesforce.com upgrade has some bugs (in the I Pad program the reps use); Data Management; Assists Sales Reps with setting up Speaker Program events (included location, meals, speaker, speaker rate, etc.) In Salesforce.com/Veeva; Trackwise; Sales Training; Change Management

Allstate – Northbrook, IL (10/15-10/16)

Responsible for Business Analysis and Compliance Exercises including annual Compliance exercise for PCI-DSS, SOX, HIPAA; data gathering, entering data into Archer to create & send out questionnaires, tracks compliance for questionnaires; analyzes QA answers to create gap analysis, uses Issue Manager in Archer to mitigate & rank risks and assign action items, due dates & action item owners; performs Risk Management to identify and resolve Risks and Issues during Planning and as they arise; follows up with App Owners & Internal department heads to mitigate risk and close gaps; responsible for assists with internal audits, metrics reporting, weekly status reports; strong, creative problem-solving abilities

07/15 to

USDM – Vendor

10/15

Client: Hospira – Lake Forest, IL – Sr. Business Consultant

(NOTE – Projects were cancelled early due to Pfizer’s purchase of Hospira in Oct 2015) - Consultant supporting Global Infrastructure Operations Team; communicates Project Status to IT Management and Project Sponsors through update meetings and weekly status reports; coordinates resources and timetables; uses strong understanding of project management principles and creates measurable operational procedures; manages multiple priorities and prioritizes appropriately to meet strict deadlines; SharePoint Admin; Change Management

07/13 to

OPTOMI LLC - Vendor

07/15

Sr. PMO Business Consultant

Client: Aptar – Crystal Lake, IL

Sr. PMO Consultant supporting Global Infrastructure Operations Team (GIOS); also provides remote support to

Directors/Project Sponsors in Germany, Italy and France as well as the Project Directors in Crystal Lake, IL; Project Finance/KPI’s; prepares and updates Project budget; change management, monthly accrual; change requests; escalates issues (if needed) to Program Manager; ensures entire team follows PMO guidelines; Contract coordination

04/13 to

ICONMA

07/13

Seroprotects Business Consultant

Client: Capital One – Mettawa, IL

Supported ING, HSBC, Home Loans using Agile for the Basel II Retail Credit Work stream providing PM administrative support to both associate and pool PM/BAs leading multiple IT delivery projects; Provides clear and

concise communication within project team. Used the Agile and Phased/Waterfall methodologies, including both Technology and Non-technology projects.

11/12 to

CONNECT SEARCH

04/13

Business Consultant

Client: Hospira – Lake Forest, IL

Pharma BAPM for EuHReka project (moving 15,000 people from old HR systems to new HR System) in EPMO department. Prepares weekly status reports, maintains project timelines in PowerPoint and Clarity. Schedules and attends meetings – takes meeting minutes which are distributed to attendees after the meeting, follows up on Action Items. SharePoint Administration Duties – Create & upload all project articles (i.e. - project scope, project charter, project timeline, etc.) for each project; monitors SharePoint disk space usage through the built-in SharePoint reports for each site collection; manages SharePoint permissions

08/12 to

VOLT

11/12

Sr Business Consultant

Client: HCSC (Blue Cross) – Chicago, IL

Worked on NGEN Product Development and Quality Reporting/Accreditation - twelve Work streams; prepares weekly status reports in PowerPoint, Microsoft Project and converts using Open Workbench to Clarity; maintains Project timelines in Clarity and Microsoft Project. Assists with Project timelines and Budget/Forecasting

07/06 to

TF&A, Northbrook, IL

08/12

Sr. Business Consultant - Permanent

Responsible for Infrastructure projects; all IT contracts (outsourcing, temporary); liaison with legal for contracts, licenses, and maintenance agreements (software/hardware). IT Finance – process all invoices, prepares contracts, tracks spending, budget responsibility. Salesforce.com/Veeva support; Participated and attended all IT meetings to review action terms and deliverables and took the corresponding meeting minutes. Published the meeting minutes with the updated information, Sales Training

07/03 to

VENDOR - GRADE A

07/06

Project Business Consultant

Clients: TF&A, Walgreens, Allstate, Pfizer, Monsanto, Searle, Phamacia, HSBC, HCSC/Blue Cross, Baxter, Capital

One

07/90 to

SEARLE/MONSANTO/PHARMACIA/PFIZER, Permanent - Skokie, IL

07/03

IT Sr. Project Coord/Admin - Permanent

Directly supported Chief Information Officer and managed administrative staff specifically. Composed and edited weekly status reports, executive presentations, correspondence, and memorandum using Microsoft Office Suite and Lotus Notes. Maintained calendar and coordinated large and small, internal, and external meetings. Coordinated extensive domestic and international travel arrangements. Extensive contact with personnel from external corporations; coordinated meetings and travel arrangements for department executives. Licensing responsibility for all software for IT department (maintaining, ordering, renewing, and tracking).

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