PAIGE D. HINES-CHEATHAM

Severn, MD 410-***-**** adtvdy@r.postjobfree.com

https://www.linkedin.com/in/paige-d-hines-cheatham-mba-pmp-csm-sasm/

Director, Project Management Office (PMO)

Strategic Planning Profitability Maximization Digital Transformations Operational Efficiency

20+ years of impactful experience of managing full-spectrum programs while directing cross-functional teams and partnering with cross-functional leaders. Delivers a valuable blend of expertise that supports continuous improvement programs, key initiatives, and agile methodology to develop long-term relationships with clients and deliver a quality product. Integrity driven professional who is highly capable of improving business processes through advanced application and technology solutions. Dynamic team builder, who hires, trains, and grows and mentors’ strong leaders at all levels. Offers a keen ability to enhance the performance of the PMO and expedite project delivery while designing and implementing innovative software solutions that steer the organization towards heightened levels of success. Digital Transformations. Leverage’s data-driven insights to produce best-in-class services and customer-centric solutions.

Selected accomplishments include:

Generated $45M+ in revenue by growing the program from 2 to 9 cross-functional agile teams along with elastic staffing resulting in the program of 100+ resources. As a result of sound business judgment, optimal resource utilization, and lead generation.

Led and directed a team of nine Program/Project Managers/Scrum Masters to execute a portfolio of projects within time and budgetary constraints.

Spearheading a successful Digital Transformation/ERP (Workday) Implementation by re-engineering current business practices, strategic planning, streamline/automate operating procedures, migrating data, Salesforce Integrations, forecasting and change management.

SIGNATURE ACHIEVEMENTS

Drive company growth capacity and enhanced delivery partner experience by identifying operational inefficiencies and suggesting ways to rectify them.

Spearheaded a portfolio of software projects and end-to-end delivery of shippable software as per customer requirements.

Promote continuous improvement across all project activities and ensured team coordination to deliver a quality product.

Develop and execute robust business process methodologies leading to 40% improvement in project delivery time.

PROFESSIONAL EXPERIENCE

O3 World, Philadelphia, PA 2022 to Present

O3 World is a customer experience consultancy firm specializing in customer journeys for digital projects.

Director, Program Management Office (PMO)

Responsible for growing and maturing O3 World’s Client Services team while providing leadership and strategic guidance. Responsible for maximizing organizational profitability, efficiency and visibility.

Creating a Solutions Delivery Framework to standardize processes, establish best practices and industry standards, enabling a common customer experience for all client engagements.

Develop strategies for the efficient execution of digital projects. Prepare budgets based on scope and resources.

Optimize the current portfolio management system and software to create and automate project status reporting and communication.

Spearheaded the implementation of a professional services software to improve utilization management, maximize organizational profitability, efficiency and visibility

Partner with Experience Design and Engineering leaders to estimate work, craft projects and develop client engagement strategies.

Catalyte, Baltimore, MD 2017 to 2022

Catalyte provides new opportunities for sustainable and diverse tech talent that powers transformational software engineering

Director, Program Management

Steer programs from inception to completion by developing governance structure and strategy. Accomplish portfolio goals and objectives by coordinating global cross-functional teams and organizational capabilities. Employ agile/scrum methodology to ensure quality software delivery and implement key initiatives.

Developed program reports and efficient resource plans including status reports, burn-down charts, project plans, EoS reports and stakeholder analysis, while keeping the client updated on project progress.

Meet and achieve program goals and objectives by ensuring compliance with program requirements, guiding teams, automating processes and efficient strategic planning.

Administered the implementation of a highly visible and complex multidisciplinary program and grew Program from 10 to 100+ resources globally. Built strong customer relationships based on trust.

Managed a team of Program, Project and Product Managers (8).

Drive initiative and innovation in the company by enabling a culture of diversity, equity, and inclusion.

Drive Steering Committee meetings with key stakeholders for program to help make key decisions, remove obstacles, and address key program issues. Key driver to ensure business goals are met and drive the strategic vision of program.

NewWave Telecom & Technologies, Windsor Mills, MD 2016 to 2017

NewWave is a full-service Information Technology (IT), Business Services, and Data Management company

Sr. Program/Project Management - Centers for Medicare & Medicaid Services (CMS)

Encouraged Agile principles to development teams and directed overall Scrum ceremonies, including sprint planning, daily Scrum, sprint review, and sprint retrospective. Developed product roadmap, execution plans and backlog in coordination with Product Owner and key business stakeholders utilizing JIRA.

Monitored project artifacts including project schedules, identified and mitigated risk and issue logs, and weekly status report as an extension of CMS.

Created an integrated master schedule and transparent resource plan to facilitate Integrated Management Planning events, achievements, and criteria. Executed Medicaid Drug Program (MDP) by consolidating three legacy systems into a new system for MDR.

Enhanced PMO operational effectiveness and program delivery by actively participating in its development and maturation.

Led, directed, motivated, and empowered multidisciplinary teams, for timely and cost-effective execution of Pharmacy projects.

General Dynamics Information Technology (GDIT), Windsor Mills, MD 2010 to 2016

The people supporting some of the most complex government, defense, and intelligence projects across the country

Sr. Program/Project Management - Centers for Medicare & Medicaid Services (CMS)

Enterprise Data Information Management Program - CMS

Facilitated CMS Quality of Care initiatives by planning, directing, and executing Enterprise Data and Information Management program. Implemented an enterprise business glossary to develop a common understanding of terms and definitions about data supporting business processes for all stakeholders. Performed data and risk analysis of complex inter-dependencies and executed project activities as per project schedules. Led a virtual project team consisting of multiple vendors to ensure timely implementation of Federal Government-Mandated initiatives.

Supervised development of the first Enterprise Service created for CMS’s Center for Clinical Standards and Quality (CCSQ) and consumed by Lines of Business (LOB’s).

Ensured readiness for ICD-10 implementation by executing changes to CMS Claims Infrastructure.

Supported with the maintenance of the HCQIS Expedited Life Cycle (XLC) by driving continuous process improvement.

Managed the design and development of a web portal HSTP, used for high-level measures in healthcare system domains for the Affordable Care Act (ACA).

Science Applications International Corporation (SAIC), Columbia, MD 2007 to 2009

With deep mission expertise, we help you modernize, integrate, and train across all domains

Consultant (Project Manager) - CareFirst BlueCross BlueShield

Rate Quote Express (RQE), eBilling and Software Accumulators Project

Identified and controlled project over/underruns by frequently tracking actuals, forecasting budgets, and analyzing variances. Managed Rate Quote Express and eBilling projects by controlling budgets of $6.2M and $4M, respectively.

Enhanced the Development Team's level of knowledge through Scrum meetings, identified impediments for removal, and promoted informed decision-making.

Directed team of nine developers, analysts, and testers to successfully deploy an application for allowing CareFirst customers to electronically pay for benefits (using portal technology).

EARLY CAREER

Lockheed Martin (LMIT), Baltimore, MD • Task Manager • 2001-2007

Analyzed, developed, and tested the MMA Subsidy and Eligibility Determination & Redetermination system by directing a team of three project managers and 40 developers, analysts, and testers. Effectively administered $4M budget on annual basis to properly allocate/utilize necessary resources for successful project implementation.

EDUCATION and CERTIFICATIONS

University of Baltimore (Baltimore, MD) Cum Laude • MBA in Management Information Systems (MIS)

Delaware State University BS in Business Administration/Marketing

Certifications

Project Management Institute (PMP) - 532860 Certified Scrum Master (CSM),

Certified SAFe® Advanced Scrum Master (SASM) EXCEL Program Leadership Development GDIT

Membership: Baltimore Project Management Institute (PMI) Vice President Public Relations (VPPR) Toastmasters International

Core Competencies

Program Management

Revenue Generation

Digital Transformation/ERP Implementation (Workday)

Continuous Improvement

Change Management

Strategic Roadmaps, Planning & Communications

Client Relationship Management

People Management

Cross-functional Coordination

Agile Methodologies

Risk Management

Process Improvements

Leadership

Salesforce Integrations

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