Front Desk Service Specialist
Resume:
CAROL COOMBS
Rowlett, Texas **089
adtvct@r.postjobfree.com
Professional Summary
Hard-working Patient Service Specialist and Front Desk Manager who can provide organized and efficient administrative support in a fast-paced work environment. Proficient at handling phone and email, greeting customers and resolving issues, and handling mail and inventory.
Skills
Epic Software
TherapySource Software
Type 90-100 WPM
Patient Scheduling
Insurance Verification & Billing
Excellent Customer Service
Manage a 250 weekly patient load
Experience
Baylor Scott & White North Dallas Physical Therapy 04/2016-12/2018
Formerly Theraphysics 01/2001-03/2016
Formerly Matrix Rehabilitation 10/1996-06/1999
Patient Service Specialist & Front Office Manager
Responsible for scheduling, intake information, and verification of benefits for new patients, as well as informing patients of their financial responsibility for a clinic that averaged a 250-patient load per week. Conducted daily, weekly, and monthly resolution reports for all therapists. Maintained communication with referring physicians to keep updated prescription and clinical notes on file. Kept track of inventory and purchased supplies as needed.
Matrix Rehabilitation 10/1996-05/1999
Medicare Billing Specialist
Responsible for Medicare billing for 30 physical and occupational therapy clinics.
Awards and Acknowledgements
90% Audit Recognition
Highest Scheduled Patients within BS&W
Employee of the Quarter at Matrix Rehabilitation
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