Nicole Reid

Staten Island, NY, *****

Summary:

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Education:

Bachelor of Arts: Hunter College of The City University of New York - New York, NY.

Professional Experience:

HMG staffing, New York City, NY Jun 2022 –Sept 2022

Front desk lobby

Have out visitor passes.

direct client to meeting rooms.

Greeted all comers in a friendly and professional manner.

Scheduled six floors of conference rooms.

Liaised with admins to coordinate meetings and help

Entered guests into Building Security.

Managed housekeeping with facilities for floor.

Keep track of booked rooms.

Greeted guests and notified meeting hosts of their guests’ arrival.

Adapt community New York City, NY Sept 2021 – Mar 2022

Admin assistant

Screened and routed phone calls.

Assessed Vendor bids for projects.

Interfaced with Human Resources.

Liaised with vendors.

Professionally greeted and accommodated all guests in a friendly manner.

Managed Conference Room Schedules.

From 03/2020 to 08/2021 – Was unemployed due to pandemic.

Swiss Post Solutions, New York City, NY Feb 2020 - Mar 2020

Front Desk Receptionist

Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and

personnel.

Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Monitored office supplies by checking inventory and placing orders.

Laufer Group International, New York City, NY Jan 2017 – Sept 2019

Administrative Assistant/Office File Clerk

Implemented improvements to file systems and procedures.

Located missing file materials to help teams meet project deadlines and avoid lost man-hours.

Examined, categorized and sorted incoming documents.

Maintained physical and computer-based filing systems.

Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.

Staten Island Mental Health, Staten Island, NY Sept 2016 – Dec 2016

Front Desk Medical Receptionist

Checked patient insurance, demographic and health history to keep information current.

Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician

availability.

Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule

appropriate care.

Foresters Financial Services, New York, NY May 2015 – Sept 2015

Front Desk Receptionist/Temp Worker

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and

retention.

Answered customer telephone calls promptly and appropriately handled needs.

Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup

or transmittal.

First Corporate Sedans, New York, NY Aug 2012 – Oct 2014

Reservationist

Handled billing information over phone.

Provided high level of customer service to each person by engaging customer and using active listening and

effective interpersonal skills.

Provided customers with information about availability and pricing.

Answered incoming phone calls and developed friendly rapport with callers while answering questions, making

recommendations and leading conversations to bookings.

Church Pension Group, New York, NY Jan 2010 – Aug 2012

Switchboard Operator

Performed clerical work such as sorting mail, restocking supplies and typing documents.

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Announced important information and emergency notifications over PA system.

NYPD, Brooklyn, NY Dec 2005 – Jan 2010

911 Operator/911 Emergency Dispatcher

Questioned callers to determine nature of problems and locations to direct type of response needed.

Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch

and firefighting crews.

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively

dispatch official units such as police, fire and EMS while tracking data in real-time environments.

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