Dealer Chase
Resume:
.JAMES RUSSELL
adtvcb@r.postjobfree.com
Work Experience
Comcast Waukegan, IL 09/2006-12/2021
Communication Technician
Duties, Accomplishments and Related Skills:
• Installed and configured telecommunications hardware like cables, computers, networks, phones and printers.
• Troubleshot and maintained equipment, hardware and software.
• Laid lines and cables through walls, then repaired the overall appearance.
• Demonstrated equipment to customers and explained how it is to be used, and responded to any inquiries or complaints.
• Tested circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
• Tested repaired, newly installed, or updated equipment to ensure that it functioned properly and conformed to specifications, using test equipment and observation.
• Climbed poles and ladders, used truck-mounted booms, and entered areas such as manholes and cable vaults to install, maintain, or inspected equipment.
• Assembled and installed communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks
• Ran wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses
• Drove crew trucks to and from work areas.
• Tested connections to ensure that power supplies are adequate and that communications links were functional.
• Removed loose wires and other debris after work were completed.
• Repaired or replaced defective and damaged telephones, wires, switching system components, and associated equipment.
• Communicated with bases, using telephones or two-way radios to receive instructions or technical advice, or to report equipment status.
LDT commodities Bannockburn, IL
06/2000 - 09/2006
Customer Service Representative
Duties, Accomplishments, and Related Skills:
• Communicated professionally and effectively with customers via telephone.
• Ascertained the purpose of the call, and directed them to the appropriate personnel.
• Utilized practical knowledge of computerized data entry.
• Handled customer contacts, queries and resolutions.
• Conferred with customers by telephone to provide information about products or services, took or entered orders, canceled accounts, or obtained details of complaints.
• Addressed customers' questions and concerns and referred to appropriate internal resources for a resolution to achieve customer satisfaction.
• Processed incoming and outgoing materials such as correspondence, reports, memorandum, and other forms of written communication.
• Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Received payments and post amounts paid to customer's account.
• Possessed the ability to operate computerized programs and systems to enter, modify, and retrieve sensitive information.
• Utilized resources such as manuals, on-line guides, Knowledge Base websites, and help desk tools to locate solutions to problems.
First Presbyterian Lake Forest, IL
11/1998-06/2000
Building Maintenance Officer
Duties, Accomplishments and Related Skills:
• Maintained rooms in a clean, orderly and sanitary condition.
• Assisted other custodial staff with maintenance and repair tasks as needed.
• Swept, mopped, strip, scrubbed, waxed, polished floors and cleansed carpets.
• Wiped mirrors, metal doorplates, bathroom and kitchen fixtures, and all metal fittings.
• Used vacuums and other motorized equipment in executing cleaning tasks.
• Followed procedure for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures.
• Emptied and washed trashcans. Inspected grounds, including removing trash and debris, and notified supervisor of safety hazards.
• Assigned duties to other custodians.
• Reported water leaks, clogged drains and other conditions requiring repairs to supervisor.
Military Experience
UNITED STATES ARMY
06/1983 - 11/1198
91 Echo E-4
Dental Specialist
Duties, Accomplishments and Related Skills:
• Helped dentists perform oral surgery.
• Prepared for patient examinations by selecting and arranging instruments and medications.
• Assisted with the administration of anesthesia.
• Performed maintenance on dental equipment.
• Operated resuscitative equipment.
• Loaded and unloaded radiographic film cassettes.
• Helped dentists during examinations by preparing dental compounds and operating dental equipment.
• Cleaned patients’ teeth using scaling and polishing instruments and equipment.
• Operated dental X-ray equipment.
• Processed X-rays of patients’ teeth, gums and jaws.
• Provided guidance to patients on daily care of their teeth.
• Performed administrative duties, such as scheduling office visits, keeping patient records and ordering dental supplies
Duties, Accomplishments, and Related Skills:
• Encouraged emotional, social, and educational growth of individual members.
• Assisted with leadership development.
• Answered telephone and gave front counter assistance.
• Good hand-eye coordination.
• An ability to follow spoken instructions and detailed procedures
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