Operations Manager Facility Supervisor
Resume:
MARCUS F. GOINS
Denton, TX 76208
*************@*****.***
PROFESSIONAL SUMMARY
Operations Manager and Military Veteran with over 20 years of proven ability to interact and collaborate with multiple levels of management and diverse cultural audiences. Accomplished measurable results while leading teams of 50+ employees in a dynamic, fast-paced environment. Possess comprehensive background in transportation oversight, supply chain management, and distribution operations derived from conducting domestic and global operations in numerous nations. Managed risk upon multiple lines to protect assets property and equipment valued over $100M while meeting the expectations of senior leadership. Possess extensive knowledge in resource management, property strategic planning, and operational communications. Recipient of multiple awards for outstanding performance and professionalism in the United States Army. Career supported by vast operational experience and comprehensive Department of Defense training and certifications.
Performance Management
Team Leadership
Data Analysis
Conflict Resolution
Training and Development
Policy Implementation
Budget Analysis
Mass Communication
Strategic Planning
PROFESSIONAL EXPERIENCE
Jones Lang LaSalle (JLL)/General Motors
Facility Supervisor 2017- Present
Responsible for directing Maintenance technicians and housekeepers. Delegate work orders and various task.
Assign work orders and other task to staff, scheduling and time management of staff.
Conduct warehouse and equipment safety/damage observing and reporting. Point of contact for contractors and vendors on site. On call for facility emergencies. Maintains Business Plan Deployment (BPD) board, Global Management System (GMS) and audit documentation.
Coca-Cola Refreshment 2016 – 2017
Full Service Supervisor
Performed all the daily functions associated with managing Full Service Route personnel, such as issuing keys, money bags, change fund, accountability summary review, and route reviews
Assisted analyst with reviewing detailed reports including daily consignment report, daily accountability reports, and daily cash variance forms by drivers
Managed and reviewed full service KBI’s on an ongoing basis (cash yields, fill rates, schedules, made, filled); managed local risk management issues (truck audits, investigations, security, safety)
Assisted Auditors with Target Audits, Route integrity Audits, Meter/Totalizer Audits Maintain accurate internal data to include EC consignment
Delivered upon Full Service annual productivity plans; worked closely with Market Unit Full Service Analyst on executing sales, distribution goals, and marketing strategies; executes against: Outlet profitability initiatives
Supervised driver efficiencies, space to sales initiative/directives, 90-day outlet reviews, and assets management and utilization
Promoted safety in compliance with CCE, OSHA, and DOT policies, standards, regulations and guidelines
El Paso Police Department
2013 – 2016
Police Officer
Provided community support and basic law enforcement services for the area including traffic control, area patrols, administrative work, and incident response
Covered up to 256 square miles on regular patrols throughout the El Paso area, a metropolitan with approximately 1,000,000 residents
Responded to emergency situations from traffic accidents to disruptive conduct; provided area security during major sports and entertainment events
Communicated with residents and visitors to the area to provide information and directions, ensure safety, and reduce hazards; investigated suspicious activity or hazardous to people or property including initial crime scene investigations
Completed after-action incident reports and ensured all incidents were documented correctly and in a timely manner
Veterans Administration Benefits Advisor
2/20/2013-6/20/2013
Assisted the veteran or his or her dependent in the initial processing of their claim. Review previous Compensation or Pension decisions made by the VA to ensure the maximum benefits to the veteran or this or her dependents were received. Made sure all evidence necessary to process the claim is submitted in a timely fashion with the original claim. Worked with veteran when they wish to file an appeal based on the previous decision rendered by the VA.
United States Army – Various Locations
Instructor 2011 – 2013
Perform as a Video Telecommunication Trainer (VTT) Instructor in which the course enables personnel to attend and engage in a live classroom environment from worldwide locations
Taught blocks of instruction to apply management principles and support senior officers in a headquarters of a field environment by providing information and recommendation for battlefield operations
Instructor, Cont. PG.2
Honed War-fighting skills in various battlefield environments through exercises in management, including planning, organization, leadership, human relations, motivation, public speaking, resource management, and the use of automated information systems
Operations Manager 2010 – 2011
Served as the Operations Noncommissioned Officer in Charge (NCOIC); managed and maintained all evaluations and academic files within the NCO Academy Advised the Commandant on all NCO Academy evaluations
Directed the quality control of Instructor Certification Records, Army Training Requirements and Resources System, Academic Evaluation Reports, students’ records, and denied enrollments and dismissal records
Selected above six senior leadership figures to be Chief of Operations; facilitated the growth of the Academy from 112 to 196 students by acquiring additional billeting and decreasing the Fort Bliss Warrior Leaders Course (WLC) backlog.
Program Manager 2008 – 2010
Assisted commanders at all echelons in the planning, development, execution, and evaluation of all crew-served weapons related training
Replaced a leader of a platoon during the train-up for OIF VII, with an immediate impact and was identified as amongst the best of the battalion
Maintained over-watch of seven companies in a 3,000-square mile battle-space; provided supervision of the Operation Center; maintained accountability and managed the maintenance of equipment valued over $2M;
Forecasted ammunition needs for training, manage gunnery skill training records, and turbulence rosters; coordinated and controlled training devices
Operations Manager 2005 – 2008
Served as the Operation NCOIC of the only Department of Defense unit that provided and resourced the training of the Navy Expeditionary Guard Battalion for the Guantanamo Bay mission
Facilitated the training of 2,271 Sailors, 1,300 Airmen and 638 Active Army/National Guard Soldiers for deployment in support of OEF/OIF
Managed and directed the accountability and maintenance of equipment valued at over $850K; planned and executed five training site surveys to Camp Delta detention center on Guantanamo, Cuba to ensure Battalion instructors possessed the most current information
Selected over six SFC to be the Battalion Operation NCOIC; received the Army Superior Unit Award (ASUA) for outstanding meritorious service in support of the Global War on Terrorism
Received Order of Saint George for outstanding leadership
EDUCATION
General Studies
North Central Institute, Clarksville, TN.
TRAINING / CERTIFICATIONS
Digital Training Management System Course
Equal Opportunity Advisor
Unarmed Self-Defense Instructors Course /31-E Detention Operations
Federal Emergency Management Course
Small Group Instructor Training Course
Army Basic Instructor Course
Sexual Harassment Assault Response and Prevention Course (SHARP)
Defense Hazardous Material Waste Handling Course
Texas Peace Officer Certification
Fall Awareness-Hazard Training
Lockout Energy Control T-3
Aerial Lift Safety Training
Supervisory Confined Space Training
TECHNICAL SKILLS
Software: Microsoft Office (2003, 2007, 2010)
Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook), SharePoint
Operating Systems: Mac / Microsoft Windows (95, 98, XP, Vista), Windows 7, Windows 8
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