Data Entry Experience Specialist
Resume:
Customer Experience Specialist
Mahalie Thomas Knowledgeable and dedicated customer
service professional with extensive experience in
education industry. Solid team player with
outgoing, positive demeanor and proven skills in
establishing rapport with clients. Motivated to
maintain customer satisfaction and contribute
to company success. Specialize in quality,
speed and process optimization. Articulate,
energetic and results-oriented with exemplary
passion for developing relationships, cultivating
partnerships and growing businesses.
Contact
Address
Goodyear, AZ, 85338
Phone
*************@*****.***
Skills
Workflow
planning Advanced
Solutions
Oriented Advanced
Integrity
Advanced
Written and
verbal
communicati
on
Advanced
Teamwork
and
Collaboration
Advanced
Data analysis
Advanced
Work History
Assistant Director/Case Manager
Habitat For Humanity Central Arizona, Phoenix, AZ
Developed and implemented variety of
innovative policies and strategies to promote
trainee self-sufficiency.
Worked alongside senior executives to
coordinate team development activities and
trainings.\
Referred trainees to appropriate team
members, community agencies and
organizations.
Conducted community workshops, job fairs,
and met with potential partners to promote
construction pre-apprenticeship program.
Proved successful working within tight
deadlines and fast-paced atmosphere.
Led projects and analyzed data to identify
opportunities for improvement.
Referred families to shelters, legal resources
and educational programs.
2022-06 -
Current
Care Coordinator/ Liasion
R.I. International, Peoria, AZ
Led team of 8 staff on a continuous basis to
fulfill unit duties.
Determined need for special assessment
2022-01 -
2022-04
PC and key
entry Advanced
activities for complex cases, effectively
handling care plans.
Updated policies and procedures, leading
continuous improvement of resident
assessments and care.
Established rapport and relationships with
patients and external partners to cross-train
and support medical staff.
Reviewed medical charts and served as liaison
between patient, doctor and hospital.
Worked with patients and families to develop
future plans and discuss care actions.
Upheld confidentiality requirements and
regulatory compliance guidelines.
Lead BHT
R.I. International, Peoria, AZ
Built and maintained positive staff relationships
to promote teamwork and better serve clients.
Performed client intake procedures according
to internal standards for new admissions.
Completed documentation for every incident
and forwarded to correct personnel for review.
Counseled and mentored clients on substance
use and life choices.
Took and monitored vital signs and managed
patient behavior.
2021-08 -
2022-01
Recovery Coach/ BHT
R.I. International, Peoria, AZ
Trained new team members on Avatar,
company policy and provided mentoring.
Delivered exceptional customer service to
guests while maintaining calm and professional
demeanor in challenging circumstances.
Completed documentation for every incident
and forwarded to correct personnel for review.
Performed guest intake procedures for all new
admissions to LR 1.
Coordinated with medical professionals to
2020-08 -
2021-08
provide appropriate input and effectively
formulate and implement treatment plans for
patients.
Mentored guests on substance use and life
choices.
Kept facility clean, performed basic
maintenance and restocked supplies to
support LR 1 needs.
Built and maintained positive staff relationships
to promote teamwork and better serve guests.
SVO/ Case Aide Supervisor
We Care Homes LLC, PHOENIX, AZ
Assign cases to the Case Aides.
Maintained a staff of minimum of 8 Case
Aides.
Kept a caseload capacity of 40 cases.
Direct contact with DCS Case Managers,
Supervisors, and Program Managers.
Conducted 8 visitation hours per week.
Hired Case Aides Payroll.
Submit/ Edit SVO case summaries into CHILDS.
Organize physical/ E-Files for clients.
Complete and submit Audits.
Secretarial duties.
Acquired knowledge and policies and
updated staff.
Safely transport children.
Data Entry.
Completed reports necessary for DCS.
Maintained excellent attendance record,
consistently arriving to work on time.
Resolved conflicts and negotiated mutually
beneficial agreements between parties.
2020-05 -
2020-07
Program Service Evaluator
Department of Economic Security, PHOENIX, AZ
Acquired knowledge of Nutrition Assistance,
Medical Assistance, and Cash Assistance.
Provided excellent customer service Acquired
2019-04 -
2019-06
knowledge of the policies and laws within
each program.
Empathetic towards customers.
Read and interpret policy.
Communicated effectively with clients.
Data Entry.
Increased customer satisfaction by resolving
application issues.
Devoted special emphasis to punctuality and
worked to maintain outstanding attendance
record, consistently arriving to work ready to
start immediately.
Case Aide
Department of Child Safety, PHOENIX, AZ
Timely and accurate documentation into
CHILDS database.
Facilitate safe visitation between parent and
child.
Clerical support.
Safely transport children to and from visitation.
Secretarial duties.
Receptionist duties.
Data Entry.
Helped social workers build, coordinate and
lead programs supporting individuals with
parenting concerns.
Educated potential participants on available
services and processes to engage in program.
Acted as mandatory reporter of abuse in
confidential and conscious manner.
Described procedures, requirements and
benefits to clients and interested parties.
Kept and established comprehensive case files
to support proper documentation and record
retention.
Devoted special emphasis to punctuality and
worked to maintain outstanding attendance
record, consistently arriving to work ready to
start immediately.
2018-03 -
2019-04
Education
Bachelor of Science: Communication
Sciences And Disorders
Northern Arizona University - Flagstaff, AZ
2020-01 -
Current
Associate of Applied Arts: Pre-Nursing,
Arts, Nursing
Maricopa Community Colleges - Glendale
Community College - Glendale, AZ
GPA: 3.5
2013-08 -
2015-05
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