HELEN BOATENG, PharmD

301-***-**** ·adtvbk@r.postjobfree.com · www.linkedin.com/in/helen-boateng-pharmacist

PROFESSIONAL SUMMARY

Dedicated pharmacist with over ten years of experience in the community pharmacy setting. Exceptional communication, customer service, and clinical skills. Well versed in evaluating, educating, and monitoring patient drug regimens to optimize drug therapy and improve therapeutic outcomes for patients. Proven ability to effectively collaborate with physicians regarding medication dosage, information, and potential side effects of prescription and OTC medications. Empathetic and intuitive during client interactions and adept at building trust and strong customer relations.

CORE COMPETENCIES

Dispensing Medication

Immunizations

Customer Service

Excellent Telephone Etiquette

Medicare and Medicaid Understanding

Team Leadership Abilities

Efficient and Accurate

Patient Consultation

Inventory Management

Regulatory Compliance

HIPAA Trained

Controlled Substance Accountability

PROFESSIONAL EXPERIENCE

CVS PHARMACY Jan 2010 – July 2020

Staff Pharmacist at CVS Pharmacy in Frederick, MD

Dependable, committed, and independent pharmacist that went above and beyond expectations to provide exceptional service to her customers.

Oversee and improve daily pharmacy operations in a busy, high volume pharmacy of over 400 scripts a day.

Supervised and trained pharmacy technicians and pharmacy students for the timely fulfillment of prescriptions to exceed customer expectations.

Supervise follow-up phone calls to patients to meet company goals.

Customer service-oriented counseling to patients to deliver quality care and ensure patient understanding of their medication regimen.

Provide clinical expertise by responding professionally to medication-related questions.

Highly complimented for vaccine administration technique with greater than 90% positive customer feedback.

Flexible team member with the willingness to work extra hours to accomplish tasks.

Proactive mitigation and effective de-escalation of customer complaints through effective and clear communication.

Evaluate orders for drug appropriateness, dosage, administration, and potential interactions.

Dispense medications in accordance with all state, federal, and pharmacy regulations.

Ensure proper inventory and supply levels, adhering to established budget to successfully control expenses.

Assist in training and development of pharmacy staff and pharmacy students, ensuring excellent customer service.

EDUCATION

Hampton University - Hampton, VA

Doctor of Pharmacy

Montgomery College - Germantown, MD

Associates Degree in Pharmacy

Montgomery College - Germantown, MD

Associates Degree in Dentistry

Montgomery College - Germantown, MD

Associates Degree in Medicine

LICENSURE

Maryland Pharmacist License #19527

CERTIFICATIONS

CPR Certified

Immunization Certification

PROFESSIONAL ORGANIZATIONS

Maryland Pharmacists Association

Ghanaian Pharmacists Association

TECHNICAL SKILLS

Microsoft Office (Excel, Word, Outlook)

Various Community Pharmacy Software Systems (Rx 2000)

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