Data Entry Service Representative
Resume:
JOSEPHINE HUERTAS
Rochester, NY *****
****************@*****.***
Customer Service professional with over 10 years’ experience, a keen ability to work with and deescalate difficult callers, completing calls to satisfaction. Speaks both English and Spanish WORK EXPERIENCE
COPART - Rochester, NY
Customer Service Representative November 2021 to July 2022
Ember services work from home answering questions taking patents for membership for auctions
Assisted customers with a warm and professional attitude, answer questions
Handled billing issues and order inquiries
MAXIMUS CALL CENTER - Rochester, NY
Customer Service Representative January 2021 to June 2021
Provided assistance to clients seeking information about medical insurance plans
Assisted customers with changes to plans, updating customer information and providing essential information.
J.P MORGAN CHASE - Rochester, NY
Customer Service Specialist January 2009 to March 2017
Consult with customers to evaluate needs and determine best options for mortgage
Worked to address all customer concerns in a timely and effective manner
Handled 100+ calls daily, with duties including mortgage modifications FRONTIER CORPORATION
Specialist July 1994 to September 2007
Answer 200+ calls daily, with duties including payment arrangements, workout plans to avoid disconnection of service and repair issues.
Handling irate customers with complex transactions to resolve issues
Fast paced working atmosphere
Became the lead "go-to" person for new reps and particularly challenging calls EDUCATION
High School Diploma East High School
SKILLS
Excellent communication skills with a focus on customer service (10+ years) Experience with Microsoft Office- Word & Excel (10+ years) Microsoft Outlook (10+ years)
Computer Skills (10+ years)
Data Entry (10+ years)
Clerical Experience (10+ years)
Bookkeeping
10 Key Data Entry
Multi-line Phone Systems
Office Management
Transcription
Office Administration
Personal Assistant Experience
Medical Records
Microsoft Office
SKILLS ASSESSMENTS (Indeed)
Customer Focus & Orientation — Highly Proficient October 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Data Entry: Accuracy — Proficient October 2020
Entering data quickly and accurately Full results: Proficient Administrative assistant/receptionist — Completed November 2020 Using basic scheduling and organizational skills in an office setting Full results: Completed ****************@*****.***
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