JOSEPHINE HUERTAS

Rochester, NY *****

adtvba@r.postjobfree.com

585-***-****

Customer Service professional with over 10 years’ experience, a keen ability to work with and deescalate difficult callers, completing calls to satisfaction. Speaks both English and Spanish WORK EXPERIENCE

COPART - Rochester, NY

Customer Service Representative November 2021 to July 2022

Ember services work from home answering questions taking patents for membership for auctions

Assisted customers with a warm and professional attitude, answer questions

Handled billing issues and order inquiries

MAXIMUS CALL CENTER - Rochester, NY

Customer Service Representative January 2021 to June 2021

Provided assistance to clients seeking information about medical insurance plans

Assisted customers with changes to plans, updating customer information and providing essential information.

J.P MORGAN CHASE - Rochester, NY

Customer Service Specialist January 2009 to March 2017

Consult with customers to evaluate needs and determine best options for mortgage

Worked to address all customer concerns in a timely and effective manner

Handled 100+ calls daily, with duties including mortgage modifications FRONTIER CORPORATION

Specialist July 1994 to September 2007

Answer 200+ calls daily, with duties including payment arrangements, workout plans to avoid disconnection of service and repair issues.

Handling irate customers with complex transactions to resolve issues

Fast paced working atmosphere

Became the lead "go-to" person for new reps and particularly challenging calls EDUCATION

High School Diploma East High School

SKILLS

Excellent communication skills with a focus on customer service (10+ years) Experience with Microsoft Office- Word & Excel (10+ years) Microsoft Outlook (10+ years)

Computer Skills (10+ years)

Data Entry (10+ years)

Clerical Experience (10+ years)

Bookkeeping

10 Key Data Entry

Multi-line Phone Systems

Office Management

Transcription

Office Administration

Personal Assistant Experience

Medical Records

Microsoft Office

SKILLS ASSESSMENTS (Indeed)

Customer Focus & Orientation — Highly Proficient October 2020 Responding to customer situations with sensitivity Full results: Highly Proficient Data Entry: Accuracy — Proficient October 2020

Entering data quickly and accurately Full results: Proficient Administrative assistant/receptionist — Completed November 2020 Using basic scheduling and organizational skills in an office setting Full results: Completed adtvba@r.postjobfree.com

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