Stephen Kabasa

Warsaw, Mazowieckie, Poland

adtvb6@r.postjobfree.com 072*******

linkedin.com/in/stephen-kabasa-b222b256

Summary

Well rounded chemist with skills essential in education, research, chemistry laboratory quality control, qualitative and quantitative analyses. I have knowledge in radiation protection, nuclear analytical techniques and application of radio isotopes in analysis. I also have knowledge in Nuclear and medical physics. Presently i am self learning principles of Quality assurance and TQM. I am able to make decisive, logical and informed choices and believe i am an asset.

Experience

Doctoral Student

Institute of Nuclear chemistry and technology

Oct 2020 - Present (2 years +)

Applications of Radiation technologies for environmental remediation of exhaust gases and Waste water treatment. Application of electron beam accelerators for the removal of organic pollutants in various matrices and sanitization of waste

BUSINESS INTELLIGENCE OFFICER

BURN Manufacturing USA LLC

Feb 2019 - Sep 2020 (1 year 8 months)

Supported the after sales repair program through training and setup of a topnotch network of service station in East Africa and Somalia.

Delivered research-based insight through data to meet current and future customer needs/expectations. Oversaw program monitoring, tracking and reporting services, including: Monthly after sales reporting. Managing and maintaining the warranty database, digital platforms i.e. Echo Mobile and developing appropriate management reports based upon this information. Provided analytical and business intelligence support to the After Sales, Sales and Marketing and Market Research departments including: Through product tracking, consumer engagement analysis, marketing activities, sales registrations and SMS/phone-based surveys. Provided technical support in all carbon programs including Kitchen Performance Tests and Clean Development Mechanism. Mentored and train Market Research team to be able to perform data analysis independently and effectively including: Analysis and reporting for the market research department. Support in customer journey studies. Assist with reports and data analysis across company including providing data for revolving fund project and the Result Based Financing (RBF) project. After sales/Market Analytics Officer

BURN Manufacturing USA LLC

Feb 2018 - Feb 2019 (1 year 1 month)

• Providing daily oversight and coordination of aftersales program and service station network: o Provide ongoing training to service station representatives o Monitor and analyse service station performance; Stephen Kabasa - page 1

o Maintain SMS communication platform for stations o Coordinate and manage repair inventory control and reconciliations o Manage service station payments

o Coordinate Secret Shopper program

o Support walk-in customers with their warranty claims/repairs

• Delivering research-based insight to management team on warranty repair program for current and future customer needs/expectations.

• Identifying areas of change/improvement needed within the service station network and warranty repair programs, including:

o Continuous improvement of BURN’s after-sales services and experiences offered to customers; troubleshoot problems and/or gaps in current processes; work with After Sales Manager and VP Marketing to devise/implement appropriate solutions o Establish and train new warranty service stations across Kenya and East Africa, as needed, based on sales and product failures; coordinate after-sales service station programmes beyond Kenya in conjunction with Country Managers and Director of Expansion

• Overseeing program monitoring, tracking and reporting services, including: o Monthly reporting of warranty claims and paid repairs

• Developing and providing analytical and business intelligence support to the Marketing and Sales departments, including:

o Developing and managing BURN’s product tracking and consumer engagement databases o Analysing data and preparing reports related to marketing activities, sales registrations and SMS/ phone-based surveys

o Managing customer demand and customer sales databases used for various marketing and sales initiatives

o Providing marketing and sales analytics support for customer presentations Assistant Lecturer-Chemistry

Technical University of Kenya

Sep 2017 - Sep 2019 (2 years 1 month)

Taught and evaluated the undergraduate chemistry curriculum at the Department of Chemical Science and Technology

After Sales Officer

BURN

Apr 2016 - Feb 2018 (1 year 11 months)

Oversee all operations in relation to after sales. Set up, train and supervise repair stations spread across the country. Collect data on product-part failures and analyze them. Prepare a monthly after sales report. Work with the quality and R&D departments to improve product quality. Conduct surveys to ascertain customer satisfaction and secret shopper activities Research Assistant

University of Nairobi

Apr 2012 - Mar 2016 (4 years)

• Collections of plant, soil, water, sand, industrial products and rock samples

• Cataloguing and storage of collected samples

• Preparation of samples for analysis

• Organizing for daily and routine laboratory analysis sessions Stephen Kabasa - page 2

• Acquisition of laboratory chemicals and gases

• Performing total X-ray fluorescence analysis, Gamma spectroscopy, EDXRF analysis.

• Conducting Radiation monitoring exercises

• Analysis of micro and macro nutrients in soils

• Quantitative and qualitative determination of Heavy and trace metal SALES REPRESENTATIVE

KENYA COMMERCIAL BANK

Oct 2013 - Mar 2014 (6 months)

Micro Business sales consultant

• Provided financial advice to customers on tailored bank products suitable to their needs and future prospects.

• Conducted negotiations on KCB loan products.

• Planned and performed for field visits to current customers and institutions.

• Prospected for new markets. Organized for regular product promotions.

• Performed regular after sales service to satisfied and dissatisfied customers SIE Technician

Zabkabasa Consultants

Apr 2010 - Apr 2012 (2 years 1 month)

installation,monitoring and programming of simultaneous interpretation equipment for multilingual conferences

• Familiar with DIS, Philips, BOSCH, GONSIN and a myriad of other Interpretation equipment.

• Supplied conference public address and interpretation equipment to venues in Kenya.

• Programmed and installed SIE equipment for various outfits in Kenya.

• Monitored and evaluated performance of SIE systems with regular trouble shooting and modification recommendations.

• Prospected for new clients, handled objections and complaints. Student

Moi University

Aug 2006 - Apr 2010 (3 years 9 months)

BSc Chemistry

Education

Instytut Chemii i Techniki Jadrowej (Institute of Nuclear Chemistry and Technology)

Doctor of Philosophy - PhD, Chemistry

2020 - 2024

Institute of Nuclear Science and Technology. University of Nairobi Master's Degree, Nuclear Science

2012 - 2016

Nuclear Science

Stephen Kabasa - page 3

Moi University

Bachelor of Science (B.Sc.), Chemistry

2006 - 2010

Chemistry

Skills

Gas Chromatography • UV/Vis Spectroscopy • High-Performance Liquid Chromatography (HPLC) • Gravimetry • Radiation Effects • Electron Beam • Data Analysis • Market Research • Customer Satisfaction • Microsoft Power BI

Stephen Kabasa - page 4

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