LASHAWNA REINHARDT

*** **** *** ** ******* Beach Fl 33404

561-***-****

adtv9l@r.postjobfree.com

OBJECTIVE

Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in English and able to provide clear customer service. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative. EXPERIENCE

Liveops 06/03 – Present

Customer Service Rep

• Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and canceling services.

• Received an average 85% customer satisfaction rating to date, 15% higher than the company average.

• Suggested a new tactic to persuade canceling customers to stay with the company, resulting in a 5% decrease in cancellations.

Tenet Healthcare 10/23/2006 -06/16/2017

Emergency Room Registra

• Registered patients who wanted to see the physician typing 70wpm to get patients seen.

• Verification of insurance admitting patients into the facilities

• Collections of co-pays deductible and also explanation of benefits. PBX Operator

• Directed all telephone inquires to the appropriate area or person while maintaining strict confidentiality for all patient information.

• Made all announcements such as drills and disasters, paging of authorized personnel and relaying of messages.

• Operated overhead paging system and initiates code pages for emergencies. 2

Out Patient Scheduler

• Scheduling, rescheduling, and canceling patient appointments as required. Answering patients' questions regarding basic medical tests and procedures. Providing instructions to patients to ensure that they are prepared for examinations and procedures. Confirming patient appointments.

• Verification of insurance benefits

• Scanning into system patient Perscriptions for procedure or test. Make sure correct codes on the script.

Hospital Back Office Billing

• End of month patient denials, collections calling insurance companies to receive payment, scripts for patients on file. Medicare Compliance completed. Financial Councelor

• Printed out on a daily basis patient procedure, Inpatient, Outpatient Procedures

• Collections of Emergency Room Co- Pays Deductibles and assisted with providing assistance for patients who had no insurance.

• Collections of Out Patient Co- Pays assisted Registration with collections if not able to collect. Also Assisted patients with rescheduling if not able to pay.

• Collections of In Patient Co-Pays, and assisted them with setting up a payment plan. Arise 06/2017-2019

Customer Service Rep /Comcast

• Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.

• Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells.

Reggie Immaculate Mobile Detailing 01-2018- 03-20-2020 Office Manager

• Accurately documents daily schedules, meetings, calendars and communications

• Adheres to the department's procedures for managing resources to complete assigned projects/programs on time.

• Prepared documentation that summarized contract bids according to company pre-set standards

• Directing all office staff in the processing and submitting of payroll, detail- oriented,Data Entry

3

EDUCATION

John I Leonard HighSchool 1997

• Required Studies/ Account Program Pratt&Whitney

University Colorado 2006

• Medical Billing and Coding

AWARDS AND ACKNOWLEDGEMENTS

Proficient in Microsoft office Word, Excel

75 WPM

Zoom,Skype

Problem Solving,Team Leadership, Organizational Skills

Certified Biller and Coder

Reference

• Nicole Paladino 561-***-****

• Arthur Townes 561-***-****

• Castunya Clark 561-***-****

Contact this candidate