Karen Robinson

Address Virginia Beach, United States, 23462

Phone 757-***-****

E-mail adtv9i@r.postjobfree.com

Notary Public Commonwealth of Virginia

LinkedIn https://www.linkedin.com/in/karen-robinson-3739a71

Energetic and optimistic customer service representative with over 20 years of professional experience assisting customers in solving complex issues. Regularly utilizes problem-solving, multitasking and communication skills to support the objectives of the organization. Efficiently manages relationships with clients, colleagues and senior leaders through the utility of interpersonal skills.

Skills

Notary Public Commonwealth of Virginia

Application preparation

Interviewing

Legal compliance

Financial document review

Risk management

Work History

Jul 2020 - Feb 2022

Mortgage Loan Processor

AmeriSave Mortgage Corporation, Atlanta, GA

●Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.

●Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.

●Reviewed and validated details of loan applications and closing documentation.

●Conducted pre-funding and funding activities for over 60 monthly applications.

Sep 2016 - Jul 2020

Human Services Aide

City Of Norfolk, Norfolk, VA

●Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.

●Assisted applicants with completion of applications to determine eligibility for programs and services.

●Utilized complex client management systems, both digital and manual and maintained sensitive information in highly encrypted databases.

●Processed over 100 SNAP and Medicaid applications per month.

Jun 2011 - Apr 2016

Mortgage Processor

Stewart Lending Services/Bank Of America, Chesapeake, VA

●Reviewed and verified borrowers' income, credit reports, employment histories, property appraisals, and title insurance information to prepare loan applications for underwriting submittal.

●Ensured compliance with company policies, underwriting guidelines, and lending-program requirements.

●Provided support to loan officers and underwriter teams by ensuring timely, judicious, and accurate processing of mortgages.

●Met performance goals and completed over 600 loan modifications monthly.

Apr 2008 - Jun 2011

Senior Charge-Off Collector

Bank Of America, Norfolk, VA

●Worked in Collections/Risk Operations department, handled routine outbound or inbound calls at any stage of delinquency, up to and including recovery area .

●Monitored accounts for compliance with established payment plans and flagged non-compliances.

●Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.

●Resolved 96% of customer's comments, requests and problems on first contact and/or refer to appropriate department.

Oct 1996 - Apr 2008

Risk Fraud Claims Representative

Bank Of America, Norfolk, VA

●Examined accounts and evidence for possible fraud activity and trends using historical account information.

●Modeled strong interviewing skills and techniques with cardholders to determine exact fraud transactions.

●Carried out administrative tasks by communicating with clients, distributing certified mail, and scanning documents.

●Managed fraud work queues which led to a 20% reduction in invalid referrals.

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