Data Entry Customer Service

MARSHA MALIVERT

SKILLS

Microsoft (Word, Excel, Outlook, PowerPoint)

Internet applications (Typing 55 wpm)

Share Point

Customer Service

SUMMARY OF QUALIFICATIONS

Organized and detailed with the ability to carry out tasks in an efficient manner. Able to meet critical deadlines and multiple projects simultaneously. A team player with effective interpersonal communication skills, and a positive, can-do attitude.

11/2011- Present Donor Network West San Ramon, CA

Medical Record Review Coordinator II

•Schedules and conducts retrospective medical record reviews and reports findings on a regular basis to internal partners.

•Ensures accuracy in data collection, data entry, and data analysis related to medical record review and donor potential.

•Collects, analyzes, maintains and reports medical record review information from individual hospitals within established timelines and as needed to Hospital Development team members.

•Acts as a resource for the medical record review process, data collection, and data interpretation, providing ongoing communication and training as needed with key staff.

•Identifies and develops relationships with key hospital medical records staff.

•Works independently, as well as collaboratively within an interdisciplinary team.

•Practices a high degree of autonomy in a self- directed manner, demonstrating innovation and creativity in problem solving, sound critical analysis and judgment.

•Maintains confidentiality of all patient and donor/recipient information.

•Displays expert proficiency of all MRRC I job functions.

•Assists Hospital Development with record analysis and reporting.

•Assists DPC with hospital educational opportunities.

•Assists DPC as a first responder level I.

•May perform other related duties as required to meet the ongoing needs of the organization.

12/2010-11/2011 Apple One – CA Transplant Donor Network Oakland, CA

Data Entry/Human Resource Assistant

•Assisted the Tissue department at the CA Donor Transplant with processing payroll using ADP Payroll System.

•Compiled and calculated recovery timesheets for January thru December 2010.

•Created a spreadsheet using Excel and input clock in and out times to reflect regular, overtime and double time including case fees for recovery timesheets.

•Created a spreadsheet using Excel using information compiled to reflect the weighted average.

11/2007-07/2010 Massage Envy San Rafael, CA

Assistant Clinic Administrator

•Supervised a staff of 32+ employees.

•Responsible for selling memberships/retail and closing at 40% monthly.

•Interviewed, hired, trained and conducted performance evaluations for all staff.

•Assisted with all marketing and tracking.

•Various projects as assigned by the Clinic Administrator.

•Inputted therapist breaks and schedules into the Millennium database.

•Assisted clients with questions, complaints and scheduling and confirmation of appointments.

•Responsible for inventory and ordering of supplies.

•Utilized software’s such as Excel, Outlook, POS System and Microsoft Word.

01/2005-04/2007 Dewey Pest Control Pacheco, CA

Office Professional

•Calculated and enter dailies into the Oracle database.

•Responsible for answering the phones, Accounts Receivable and Payable on a daily basis.

•Communicated with the corporate office regularly for assistance with the Oracle database and questions with accounts.

•Opened, closed and supervised the staff in the absence of the branch manager.

•Typed termite reports following all termite inspections.

•Assisted customers with questions, complaints and scheduling of appointments.

•Utilized software’s such as Excel, POS System and Microsoft Word.

08/2003-01/2005 Bay Point Works Bay Point, CA

Asset Resource Specialist

•Implemented the Financial Education Program for Individual Development Accounts.

•Helped members with queries regarding job search and employment.

•Supervised staff members and managed the career center in the absence of the coordinator.

•Accountable for monthly follow-ups, updating and posting job announcements, rental listings and community news, research and type quarterly funding reports.

•Utilized software’s such as Access, Excel, PowerPoint, and Microsoft Word.

•Assisted with community food drive, Youth Achievement and Possibilities program and the First Five program for low-income children of Bay Point.

Education:

2000 San Rafael High School San Rafael, CA

General Studies / Radio Broadcasting

2002 Treasure Island Job Corps San Francisco, CA

Business Administration

2008 Los Medanos College Pittsburg, CA

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