T RINA L

S YLVESTER

Sacramento, California - 916-***-**** - adtv8v@r.postjobfree.com

PROFESSIONAL SUMMARY

Hardworking Crew Member offers great customer engagement and service skills. Works well with minimal supervision and promptly completes all tasks. Reliable team player with positive personality willing to work in fast-paced environments.

SKILLS

● Supply restocking ● Strong communication ● Relationship building

● Order management ● Complex problem-solving ● General Housekeeping

● Customer Orders

EXPERIENCE

kimpton Sawyer hotel in room dinning

server 11/14/21 - 10/28/22

serve food to guest rooms, take orders

,prep trays,bus trays,restock station for

the next shift,provide excellent customer

service

Amazon Warehouse member

7/7/2021-11/18/2021

Sort Packages, Stow packages, Pick

route order’s work conveyor belt

Restaurant Crew Member

Plates Cafe Sac., California

February 2021

- Current

● Motivated team members to excellent service with energetic support and open communication.

● Delivered great service to every guest.

● Worked closely with managers and fellow crew members to prepare orders.

● Cross-trained in multiple positions to easily step in and fill needs during busy periods.

● Displayed proper image to customers following company dress code and uniform standards. Janitor

Saint John’s Sacramento, California

January 2021 - Current

● Maintained overall facility cleanliness through scheduled cleaning, polishing, maintenance, and repair of all areas.

● Maintained sparkling building entryway's with in-depth cleaning of windows and glass doors.

● Cleaned flooring across [Number] levels by dusting and sweeping, mopping, and routinely deep cleaning and polishing surfaces.

● Worked effectively in any environment to keep building and grounds presentable according to strict standards.

● Managed janitorial needs of [Type] facilities across [Location]-area, handling routine contracts and short-term event support.

.

Class A CDL Truck Driver

Swift Sparks, NV

June 2006 - November 2007

● Transported dangerous goods and carefully followed safety procedures.

● Minimized safety issues with regular vehicle inspections and proper incident reporting.

● Maintained detailed logs, customer records, and DOT-required documentation.

● Reduced shipment errors with routine checks on cargo to verify details against paperwork.

● Switched easily between local and long-haul routes based on available work and company needs.

● Complied fully with applicable rules and regulations, including sizes and weights of loads, safe routes, and required break periods.

● Kept vehicle in good working order with regular maintenance and basic repairs.

● Satisfied customer needs every day, including special rush deliveries and oversize loads.

● Checked vehicles to verify good working order of mechanical, safety, and emergency equipment. Small Business Owner

Lacey’s Housekeeping Sacramento, California

September 2005 - February 2020

● Oversaw company finances with accounting system and financial controls for meeting budget targets.

● Maintained high customer satisfaction ratings by training employees to go above-and-beyond with service.

● Directed administrative staff handling business finances, customer contact, and record-keeper.

● Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems Office Manager

Golden State Equipment Repair Goldriver, ca

August 2002 - August 2005

● Improved employee performance by coordinating workflow and implementing performance incentives.

● Completed advanced clerical tasks, including account reconciliation and document management.

● Controlled office supplies, including placing new orders, monitoring usage, and coordinating restocking.

● Supervised front office activities, including accounts payable and receivable, reception, and mail.

● Tracked ongoing business expenses and project-specific costs

● Fielded numerous daily questions from administrative staff, customers, and vendors. Assistant Manager

Togos Baskin Robbins Folsom, Ca.

April 2000 - August 2002

● Contributed to budget development and forecasting by gathering revenue data.

● Supported senior managers with day-to-day operational requirements.

● Improved customer relations, maintained brand loyalty, and handling escalated problems.

● Coordinated employee schedules to provide adequate staff coverage.

● Monitored performance of team and actions according to performance evaluations.

● Reduced corporate costs and addressed shrinkage, employee turnover, and vendor pricing. EDUCATION

Foothill High, Sacramento, California June 1988

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