Service Representative Data Entry
Resume:
Aleida GONZALEZ
Brownsville, TX *****
***********@*****.***
BROWNSVILLE, TX 78521
Cell- 956-***-****
***********@*****.***
Professional Profile:
To provide customer satisfaction through effective and timely resolution of a variety of customers inquires. Striving for resolution. Demonstrate positive and cooperative behavior with customer and co-workers. Use the automated and training tools provided to deliver exceptional customer service to meet department productivity and quality standards.
• Phenomenal customer service skills
• Exceptional phone etiquette
• Strong oral and written communication skills
• Knowledge of most workplace computer systems including Microsoft Office
• General office skills
Summary of Qualifications
type 25 words per minute, answer phone with multiple lines, cash handling, basic computer knowledge, strong people interact, able to work with multiple task. Teamwork helps to achieve whatever goal or work needed done.
Work History
Navient
Remote Customer Service Representative May 2022 – Present Respond to customer’s inquiries received by telephone, interactive voice response (IVR) regarding government programs and services. Notation and reporting interactions with caller performing accurate data entry. Perform other duties and meet given metrics assigned by management and client.
True Blue
Jan 2021 – April 2022
Remote Customer Service Representative
Respond to customer’s inquiries received by telephone, interactive voice response (IVR) or web-based porta regarding information on programs and services. Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken. Helping the citizens of New Jersey to register and make an appointment for the Covid-19 vaccine. Answer and questions or concerns pertaining to the vaccine. Perform data entry accurately. Perform other duties and meet given metrics assigned by management and client.
Infinity Care Providers
3505 Boca Chica Blvd, Brownsville, TX 78521
Home Care Provider
Monitors patient condition by observing physical and mental condition, intake and output, and exercise. Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. June 2015- present
Maximus
4335 Paredes Line Rd
Brownsville, TX 78526
Customer service representative
May 2018- February 2019
Bilingual Customer Service Representatives (CSRs) at Maximus make an impact everyday by delivering healthcare information to millions of Americans who need to maneuver through complex healthcare plans. Our agents deliver this vital information to callers via phone, web chat or written correspondence.
Michelle John OT Services
1404 Mesquite Grove
Brownsville TX 78521
Secretary
Follow up with field personnel on any frequency changes made by them. Follow-up with agencies regarding missing visits or notes. Check the printed form against data entered, to ensure accuracy. Enter all “missed visits”.
Review all invoices to ensure they match the field personnel paperwork prior to submitting to Accounting. If they do not match follow-up with field personnel or agency to upload or submit missing documents immediately.
Enter data as received from the therapy agency staff. Ensure all pending invoices have been reviewed and updated daily. Once all visiting notes and signature log are uploaded, send the invoice to billing immediately. Keep abreast with the agency’s home health software updates. Keep record safe and secure and protect patient confidentiality in compliance with HIPAA rules and regulations.
Oct. 20, 2009 - Sept. 16, 2011
South Texas Childrens Rehab
425 E. Los Ebanos Ste. 109
Brownsville, TX 78520
Front Desk Clerk
Sept. 19, 2011 - Aug 31, 2012
File records, check in and out patients, schedule/!reschedule, coordinate with therapists, answer phone. Follow ups on appointments.
Red Roof Inn,
Brownsville, Texas
Customer Service Representative
Feb 07, 2003 - May 05, 2006
Handle cash drawer, answer multiple phone calls, log in daily information activity to computer, reservations, file paper work, and interact with peopl. Best Buy
2701 Pablo Kisel Blvd.
Brownsville, Texas
cashier/customer service desk/appliances sales
Mar 08, 2001 - Jan 10, 2002
people interact with returns,manifestos,cash register,answer questions for customers,filing,help front lanes as cashier. Sales at appliances department.
Good Samaritan Center
510 Paredes
Brownsville, Texas
Dietary Aide
Mar 04, 1993 - Jan 06, 2001
cook helper, prepare trays for residents with special diets. Help manager with logging information in charts about residents progress with diet.
Education
Texas Southmost College
Brownsville, Texas
1 year- Aug 1997 - Aug 1998
Computer Skills
Typing Speed 35 Words Per Minute Apple or Macintosh Computers Personal Computers Additional Computer Skills Basic computer skills, willing to learn. Language Skills
English & Spanish read, write and speak fluently.
Authorized to work in the US for any employer
Work Experience
Home Care Provider
Infinity Care Provider - Brownsville, TX
June 2014 to Present
Responsibilities
Assist client with daily living bathing, cleaning, transport client to Dr's appointments. Education
High school in High school diploma
Gladys Porter High School - Brownsville, TX
Skills
• Dietary Aide Experience
• Home Care
• HIPAA
• English
• Medical Records
• Meal Preparation
• Spanish
• Live Chat
• Senior Care
• Data entry
• Customer service
• Medical Billing (1 year)
Languages
• English - Fluent
• Spanish - Fluent
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