Customer Service Logistics Manager
Resume:
R O N A L D B A L S I M O * P a g e
Ronald Balsimo adtv7l@r.postjobfree.com
Dynamic produce and grocery industry executive with proven expertise in market strategy, operational management, new program development, logistics, and financial oversight. Motivated leader and trainer with breadth of industry knowledge including conventional, organic and local fresh initiatives covering wholesale, retail, food service, and independent grocery market segments.
EXECUTIVE MANAGEMENT
Expertise includes design, oversight, management, consultancy, and training in all areas of business development, operations, and logistics.
Financial oversight including decision-making
responsibility for line-item P&L statements,
department budgets, labor, shrink and overall
profitability.
Visionary leadership of organizations at all stages of development, from designing start-up
initiatives, to growing established business models, to re-imagining and revamping struggling
programs.
Architect of a multitude of new projects and
program initiatives that differentiate and grow
organizational value.
Proven coalition-building skills across an extensive network of industry contacts; ability to lead multi- functional teams to exceed goals and sustain
mutually successful partnerships.
Professional development and mentoring role has
successfully facilitated horizontal and vertical
career growth for hundreds of employees.
BUSINESS DEVELOPMENT
Develops and implements short and long-term
market strategies that significantly increase sales by categories and volume, and consistently increases
organizational profitability.
Growth of existing market share and expansion into new and emerging markets.
Set competitive pricing and weekly ad planning based on real-time market data in order to exceed
organizational profit standards.
Development and oversight of marketing initiatives and materials including promotions and ads, point of purchase materials, radio and television spots, and customized sales presentations.
Design of unique promotional events and
merchandising programs as part of aggressive and
distinctive sales campaigns.
Organizational driver of a strong customer-centric focus including outstanding customer service and
actively soliciting and incorporating client feedback.
Development of brand equity within the sector and the community.
OPERATIONS
Establish and maintain systems and processes for inventory control, quality protocols, and SOP.
Procure warehousing that opens new business
opportunities; develops processes and policies to
increase warehouse operational efficiency.
Development and oversight of the operational
budget; responsible for the hiring, training and
development of operational personnel.
Develops food safety and quality training programs for regulatory oversight of warehousing including
OSHA, HAACP, Forklift qualification, warehouse
management software, and facility maintenance.
Oversight of daily inventory management.
Aggressive and immediate reductions to shrink.
LOGISTICS
Research, evaluate and establish transportation
channels and routes based on economic, geographic
and timeline feasibility,
Procure local and national bids to establish a
beneficial and competitive transportation network.
Set up weekly delivery schedules for both inbound and outbound including full semi and LTL loads.
Supervision and training of buyers, quality control personnel and drivers.
Focus on customer service and maintenance of
appropriate paperwork/logs.
Minimize time and mileage expenditures while
maximizing productivity and continuously improving processes.
AREAS OF EXERTISE
SUMMARY
R O N A L D B A L S I M O 2 P a g e
9 2 0 .945.0077
Ronald Balsimo
adtv7l@r.postjobfree.com
The Wisconsin Food Hub Cooperative, a farmer-led
business initiative, started in 2012 with two employees and a budget of $60K. The Hub’s on-going mission is to transition the traditional Wisconsin farmer’s model from independent cannery growers into a powerful
coalition of farms servicing national accounts with farm to table products of the highest quality. The Sales, Operations and Logistics Manager role has been the driving force in educating and managing the original ten “anchor farms,” growing membership to over a hundred farms, championing food safety and quality, building a strong coalition of national accounts for both organic and conventional products, and creating from scratch a robust supply and warehousing chain to support a rapidly growing organization. The client base has grown significantly to include several of the largest grocery chains, distributors, produce and food-service companies in the world, with Hub sales growing by over 100% each year.
Penn State University—B.A. Sociology/Criminology
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201*-****-**** 2016*
WFHC Anchor Farm Sales
Farm 1
Farm 2
Farm 3
Farm 4
Farm 5
Farm 6
Farm 7
Farm 8
Farm 9
Farm 10
C.H. Robinson
New Business Development Manager
Swedesboro, NJ, 2010 to 2012
Paganini Foods
COO
Swedesboro, NJ, 2007 to 2010
Albert’s Organics
General Manager
Mounds View MN, 2005 – 2007
Roundy’s/Nash Finch
Director of Produce Operations
Westville IN, 2004 – 2005
CURRENT EXPERIENCE
PREVIOUS EXPERIENCE
EDUCATION
Wisconsin Food Hub Cooperative
Sales, Operations and Logistics Manager
Madison, WI, 2012 to present
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