MENZIES "MAC" MACFARLANE

Pine Valley, UT *****

435-***-**** - adtv7f@r.postjobfree.com

PROFESSIONAL SUMMARY

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with many years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

SKILLS

Focus and Follow-Through

Financial Statement Review

Business Leadership

Sales Promotion

Department Oversight

Records Organization and

Management

Policy Development and Enforcement

Performance Monitoring and

Evaluation

Management Training

Sales Tracking

Hiring and Onboarding

Administrative Management

Mathematical Calculation and

Reasoning

Program Optimization

Finance and Accounting Oversight

Supplier Monitoring

Revenue Stream Management

P&L Responsibility

Operational Efficiency and Safety

Lead Generation Management

Government Rules and Regulations

Profit and Loss Control

OSHA Requirements

Problem Anticipation and Resolution

WORK HISTORY

01/2018 to Current General Manager

Findlay Subaru Prescott – Prescott, Arizona

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems. Implemented operational strategies and effectively built customer and employee loyalty.

Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Reduced corporate risk by managing shrink processes and controlling inventory levels.

01/2010 to 12/2018 General Sales Manager

Findlay Hyundai Subaru – St. George, UT

Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

Upheld company policies and implemented standards fairly. Maintained extensive knowledge of company products and services. 01/2004 to 12/2009 Automotive Sales Associate /F&I Newby Buick GMC – St. George, UT

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Answered telephone and email inquiries from potential customers. Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services. Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Responded to customer enquiries via telephone and email. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.

Met customers on lot and in showroom to discuss available vehicles and options. Completed registration paperwork and sales documentation. Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Established and devised strategy to meet personal goals consistent with dealership standards of productivity.

Maintained compliance with all service, quality, and regulatory standards. 01/2000 to 01/2004 General Sales Manager

Saturn Of St George / Findlay Auto Group – St. George, UT Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies. Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings. Applied established sales techniques and persuasive communication skills to meet personal sales objectives.

Upheld company policies and implemented standards fairly. Maintained extensive knowledge of company products and services. Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.

Monitored metrics and marketing investments to assess performance and implement continuous improvements.

01/1997 to 01/2000 Automotive Sales Associate

St George Ford – St. George, UT

Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

Negotiated purchase prices and explained sales, warranty and optional products. Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Answered telephone and email inquiries from potential customers. Demonstrated automobiles by explaining characteristics, capabilities and features, taking test drives and explaining warranties and services. Greeted customers on lot and in showroom to answer questions about brand and available inventory.

Responded to customer enquiries via telephone and email. Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.

Met customers on lot and in showroom to discuss available vehicles and options. 12/1979 to 12/1996 Automotive Sales Consultant

Newby Buick, Oldsmobile, Pontiac, GMC – St. George, UT Negotiated purchase prices and explained sales, warranty and optional products. Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.

Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Contacted associated dealerships to locate desired vehicles meeting customer specifications.

Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,

EDUCATION

05/1977 High School Diploma

Dixie High School - St. George, UT

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