SHEEMA

HUTCHINSO

N

CUSTOMER SERVICE

REPRESENTATIVE

561-***-****

adtv4j@r.postjobfree.com

West Palm Beach, FL

CONTACT

Adaptable student with knowledge

of conflict resolution, customer

communications and order

processing. Aiming to leverage my

abilities to successfully fill the

vacancy at your company.

Frequently praised as diligent by my

peers, I can be relied upon to help

your company achieve its goals.

CAREER OBJECTIVE

Sales Assistant

Thrift Store Tourist Shop Life Coral, WEST Indies

Waitress/ Cashier

International House of Pancake, Lake Park, FL

Cashier

CVS Pharmacy, West Palm Beach, FL

EXPERIENCE

April 2020 - December 2021

Cleaned store aisles and disposed of debris and waste to improve customer experience.

•

Answered client questions and concerns and escalated larger problems to managers.

•

• Assisting Clients with souvenirs to return home with

• Greeting customers

• Probing to see how to accommodate needs

• Listening to customers

• Great communication skills

• persuasion

• understanding product

• Arranged store products on shelves and promotional displays. Handled cash and credit transactions and developed programs to process online payments.

•

February 2012 - May 2013

Greeted and informed customers of products, fostering positive

• store experiences.

Leveraged POS system to perform purchase transactions for team members and customers.

•

• Delivered service excellence through all points of contact. Attended training to refresh on current procedures and learn

• process improvements.

Maintained cash accuracy by working with supervisor to correct deficiencies.

•

• Resolved and de-escalated issues to address customer concerns.

• Enforced store safety and cleanliness standards, reducing hazards. March 2007 - May 2008

Greeted and informed customers of products, fostering positive store experiences.

•

Maintained inventory and store visual presentation to meet customer needs.

•

Leveraged POS system to perform purchase transactions for team members and customers.

•

• Built and maintained positive working relationships with co-workers. Associate In Science (A.S.) In IT Technology Candidate Florida Career College, West Palm Beach, FL

EDUCATION

Expected Graduation July 2023

Relevant Coursework

• Speech • Communications

SKILLS

• Customer Service

• Payment Processing

• Stocking and Replenishing

• Team Player

• Upselling Strategies

• Answering Customer Questions

• Organized

• Problem Solver

Ciiedath Edwards — Aetna/CVS

Medicare Sales Representative

407-***-****

adtv4j@r.postjobfree.com

REFERENCES

Co-Worker

Contact this candidate