Service Representative Customer
Resume:
Kylee Taylor
Columbus, GA *****
*********@*****.***
Websites, Portfolios, Profiles
www.linkedin.com/in/kylee-taylor-7a3284219
Professional Summary
Hardworking Daycare Worker diligent in keeping children safe and secure while promoting learning and meeting basic needs of care. Excellent people and problem-solving abilities with friendly and focused nature.
Dedicated daycare assistant inspired by providing children warm, nurturing environments for optimal development. Driven to coordinate activities focused on skill-building, social development and positive interactions. Skilled in planning and preparing nutrient-dense meals to support strong growth, while managing allergens and dietary restrictions.
Attentive daycare worker with background caring for multiple children simultaneously. Positive role model focused on supporting development and teaching new skills. Certified in first aid and CPR with dedication to creating safe, inclusive and engaging learning environments for all children.
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Proactive and caring worker with 1-3 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature and proactive approach to solving problems and managing conflict.
Personable Childcare Provider effective in providing children with immersive activities, educational assistance and balanced rest periods. Well-versed in childhood development patterns and corrective behavior strategies.
Eager customer service representative always ready and willing to assist fellow employees with job tasks. Handles various duties and assignments. Accustomed to multitasking and working quickly to meet challenging demands. Considered hardworking and reliable with great interpersonal skills.
Skilled childcare professional well-versed in lesson planning, housekeeping and dietary requirements. Work with kids of all ages. Trained in CPR and first aid with current certifications.
Reliable and compassionate daycare assistant offering expertise in planning activities, maintaining safety and improving behavior. Well-versed in needs and behaviors of children between ages of 0 and 3. Skilled at coordinating events, directing craft times and setting up field trips to offer children numerous learning opportunities.
Dedicated to promoting emotional, physical and intellectual advancement in early childhood. Adept at instilling discipline, focus and social skills.
Offering 8+ years of experience in childcare field.
Dedicated to enhancing physical, educational, social and emotional health of children. Proficient in preparing supplies, creating lesson plans and using age-appropriate methods to discuss important events. Seek to bring skills to new position with daycare dedicated to helping infant to toddler children succeed.
Dedicated customer relations professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Experienced customer service representative with over 3 years of experience in customer relations . Excellent reputation for resolving problems and improving customer satisfaction.
Reliable employee seeking receptionist position. Offering excellent communication and good judgment.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Skills
Early childhood development
Group leadership
Meal planning and preparation
Safety awareness
Infection Control Policies
Cleaning requirements
Child development
Child Supervision
Activity Planning
Healthy environments
Housekeeping
Childcare
Critical Thinking
Teamwork and Collaboration
Emotional development
Care Planning
Social and Academic Development
Activities planning
Dietary requirements
Education
October 2016
Penn Foster Career School Scranton, PA
High School Diploma
Accomplishments
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Work History
August 2020 - December 2021
Another Great Beginning - Columbus, GA
Daycare Worker
Maintained effective schedule balance between rest periods, active play and instruction.
Monitored entrances and exits to maintain safety and organized environments.
Created and implemented diverse educational strategies to boost development.
Maintained child-friendly environment with access to outdoor activities.
Meticulously sanitized toys and play equipment.
Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Kept notes of behavior issues, food served and medications administered to children.
Offered top-notch care to 8+ children at once, ranging in age from 2 to 3.
Maintained accurate and detailed record on enrollments, attendance, health and safety, emergency contact information and incident reports.
Met with parents about daily activities, positive developments and issues.
Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
Encouraged good behaviors using positive reinforcement methods.
Applied positive behavior management techniques to enhance social interactions and emotional development.
Prepared, served and cleaned up daily meals for 8-10 children.
Enforced rules and managed behavior through developmentally appropriate discipline.
Taught children to organize toys, wash hands and share by leading by example.
Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Led children in creative, athletic and educational activities while maintaining safe and orderly group.
Assisted children with putting on coats and cold-weather gear before going outside.
Distributed food, napkins and beverages in preparation for snack time.
Introduced children to educational games and activities to boost learning.
July 2019 - October 2020
Country's Barbecue - Columbus, GA
Server
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Increased sales significantly by upselling higher-end products to customers.
Checked identification for minimum age for sale of alcoholic beverages.
Noted special patron requests and followed up with kitchen to confirm delivery.
Explained menu items and suggested appropriate options for food allergy concerns.
Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
Cultivated warm relationships with regular customers.
Kept register accurate through correct billing, payment processing and cash management practices.
Worked with POS system to place orders, manage bills and handle complimentary items.
Used slow periods to restock supplies, ice, trays and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Supervised restocking of salad bar and buffet for lunch and dinner service.
Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
Checked guests' identification before serving alcoholic beverages.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
Printed dining checks with total due, collected payment and offered receipts to complete transactions.
Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups.
Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Processed orders and sent to kitchen employees for preparation.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
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Answered customers' questions, recommended items and recorded order information.
Inspected dishes and utensils for cleanliness.
Asked customers for feedback, solved problems and filled drinks throughout meal.
Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Collected orders and relayed them to bartenders quickly and accurately.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
July 2017 - August 2018
Afni Inc, Verizon - Opelika, AL
Customer Service Representative
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Recorded account information to open new customer accounts.
Answered customer telephone calls promptly to avoid on-hold wait times.
Updated account information to maintain customer records.
Offered advice and assistance to customers, paying attention to special needs or wants.
Recommended products to customers, thoroughly explaining details.
Processed customer adjustments to maintain financial accounts.
Answered product and service questions, suggesting other offerings to attract potential customers.
Responded to customer requests for products, services and company information.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Collected and analyzed customer information to prepare product or service reports.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Followed up with customers about resolved issues to maintain high standards of customer service.
Created and maintained detailed database to develop promotional sales.
Increased efficiency and performance by monitoring team member productivity and providing feedback.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Educated customers about billing, payment processing and support policies and procedures.
Investigated and resolved accounting, service and delivery concerns.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Managed timely and effective replacement of damaged or missing products.
Handled over 30+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Communicated professionally with colleagues, freelancers and clients.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Responded proactively and positively to rapid change.
Promoted available products and services to customers during service, account management and order calls.
Maintained up-to-date knowledge of product and service changes.
Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
May 2015 - June 2016
Renfroes Market - Dadeville, AL
Cashier
Helped customers complete purchases, locate items and join reward programs.
Answered questions about store policies and addressed customer concerns.
Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Greeted customers entering store and responded promptly to customer needs.
Checked personal identifications during alcohol and tobacco sales.
Reviewed new promotions and monitored price changes.
Created price tags and merchandise signs.
Processed customer refunds and exchanges according to established guidelines.
Stocked, tagged and displayed merchandise as required.
Worked flexible schedule and extra shifts to meet business needs.
Restocked and organized merchandise in front lanes.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Collected and authorized payments of guests.
Worked closely with shift manager to solve problems and handle customer concerns.
Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Tallied cash drawer at beginning and end of each work shift.
Welcomed customers and helped determine their needs.
Addressed customer needs and made product recommendations to increase sales.
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